The catalogue
Every process EzyConn runs — and the limit on each one.
A process is one job your business does over and over: booking a callout, moving an appointment, getting a question to the right person. EzyConn asks the questions in a fixed order, checks them against your own rules, and finishes with something real — an appointment in the diary, or a person holding the whole conversation.
It asks
The same questions a good receptionist asks, in the same order, worded from your own list of services.
It checks
Do we cover this postcode? Is that a number that dials? Is that time still free? Those are rules, not guesses — same answer every time.
It finishes
Booked, moved, cancelled, routed, or handed to a person with the transcript attached. Every process lists the endings it can reach.
- processes, named and published
- 24
- industries, three processes each
- 8
- shapes they are built from
- 6
- complete, end to end
- 9
- with a limit we print on the page
- 15
Why we publish the limits: 15 of the 24 run end to end but stop short of something their name implies. Each of those pages says exactly what, in a section you cannot miss.
Home services
3 processes · 1 complete · 2 with a limit
HVAC, plumbing, electrical and any trade that drives to the customer.
The limit: The job sheet carries a postcode, not a street address, and you can offer three services.
- HS-01Available now
New service request
Home services
You say what's wrong and where you are, and you leave the chat with a real appointment at a real time — not a promise that somebody will call you back.
- HS-02Available, with a limit
Existing customer — move or cancel a booked visit
Home services
You give the details the job is booked under and either pick a new time from what's actually free or cancel it — in the same conversation, without a phone call and without waiting for somebody to ring back.
- HS-03Available, with a limit
Urgent callout — get a person on to it now
Home services
You are not asked to pick a time slot.
Automotive
3 processes · 2 complete · 1 with a limit
Mobile mechanics and independent workshops.
The limit: No dealer management system, no VIN decode, no parts or warranty lookup.
- AUTO-01Available now
Service booking
Automotive
You pick the service, you're shown times the garage actually has free, and you leave with one booked.
- AUTO-02Available now
Diagnostic or repair request
Automotive
You say where the car is and what it's doing, and somebody is booked to come to it — you don't have to get it to a garage first.
- AUTO-03Available, with a limit
Existing customer — move or cancel a booked service
Automotive
You say which car it is and either take a new time from what the workshop genuinely has free or cancel it — without ringing at eight in the morning when everyone is already under a bonnet.
Aesthetics & beauty
3 processes · 1 complete · 2 with a limit
Salons, spas and clinics booking treatments.
The limit: Bookings and enquiries only. EzyConn does not answer questions about treatments or aftercare.
- AESTH-01Available, with a limit
Bridal, group and gift-voucher enquiries
Aesthetics & beauty
You say what it is about and get a straight answer about who is picking it up, instead of a booking form that cannot cope with six bridesmaids.
- AESTH-02Available now
Treatment booking
Aesthetics & beauty
You are shown times that are genuinely free for the length your treatment takes, and you leave with one booked.
- AESTH-03Available, with a limit
Existing client — move or cancel an appointment
Aesthetics & beauty
You move or cancel your own appointment in the chat, at eleven at night if that is when you remembered, instead of leaving a voicemail nobody picks up until the salon opens.
Retail & showroom
3 processes · 2 complete · 1 with a limit
Consultations, quotes and purchase appointments.
The limit: No stock lookup. EzyConn can quote a price from your list; it cannot tell anyone what is on the shelf.
- RETAIL-01Available, with a limit
Product discovery — get the enquiry to the right team
Retail & showroom
You are not made to guess which email address to use.
- RETAIL-02Available now
Quote or consultation visit
Retail & showroom
You get a real appointment for somebody to come and measure, at a time that exists — not a form and a wait.
- RETAIL-03Available now
Purchase appointment
Retail & showroom
You get a named slot with somebody's full attention, instead of turning up on a Saturday and queueing.
Dental
3 processes · 1 complete · 2 with a limit
New patients, appointment changes and treatment enquiries.
The limit: Reception work only — scheduling and admin. No clinical questions, no triage.
- DENTAL-01Available now
New patient appointment
Dental
You register and get an appointment in one conversation, at a time the practice really has, and a chatbot asks you nothing about your teeth.
- DENTAL-02Available, with a limit
Existing patient — change a booked appointment
Dental
You give the details the appointment is under and either pick a new time from what is genuinely free or cancel it — without ringing the practice at lunchtime.
- DENTAL-03Available, with a limit
Treatment, cost and plan enquiries
Dental
You get a straight answer about who is picking your question up and that they have your details, in one exchange — rather than a booking form for a consultation you have not decided to have, or a figure guessed at you by a chatbot.
Healthcare
3 processes · 1 complete · 2 with a limit
Appointment scheduling and patient routing for practices.
The limit: Reception work only — scheduling and admin. No clinical questions, no triage, no emergencies.
- HEALTH-01Available now
Appointment scheduling
Healthcare
You book the appointment you came for, at a time the clinic really has, without being asked a single question about your health.
- HEALTH-02Available, with a limit
Existing patient — move or cancel an appointment
Healthcare
You move or cancel your own appointment without holding on a switchboard, and you are never asked why or what is wrong with you.
- HEALTH-03Available, with a limit
Patient follow-up and routing
Healthcare
You get to the right person the first time, and they already have your details and what it is about.
Wellness & fitness
3 processes · 1 complete · 2 with a limit
Studios, gyms and practitioners booking sessions.
The limit: Non-clinical by design. Memberships and billing questions go to a person.
- WELL-01Available, with a limit
Membership, billing and group enquiries
Wellness & fitness
You get told who deals with it and that they have your details, rather than being offered an appointment for a question about a direct debit.
- WELL-02Available now
Session booking
Wellness & fitness
You are shown times that genuinely fit the treatment you asked for — a three-hour package is not offered into a one-hour gap — and you leave with one booked.
- WELL-03Available, with a limit
Existing client — move or cancel a session
Wellness & fitness
You move or cancel your own session in the chat, at the moment you realise you cannot make it, instead of messaging somebody who is teaching.
Translation & interpretation
3 processes · 0 complete · 3 with a limit
Agencies capturing jobs and booking interpreters.
The limit: EzyConn captures and routes the job. It does not translate or interpret.
- TR-01Available, with a limit
Translation request — capture the job to be quoted
Translation & interpretation
You answer ten short questions instead of filling in a quote form and waiting, you see the language pair read back to you so a typo does not cost you a day, and a person picks it up with everything they need.
- TR-02Available, with a limit
An enquiry about work already with us
Translation & interpretation
You get told who is dealing with it and that they have your details, in one exchange, instead of sending a second email into the same inbox that has not answered the first one.
- TR-03Available, with a limit
Interpreting assignment — book the session
Translation & interpretation
You leave the chat with a real assignment booked at a real time, for the length that kind of assignment takes — not a form and a wait for somebody to check a diary.
How they are built
24 processes. 6 shapes.
A heating callout and an appliance repair are the same shape carrying different words — same questions, same rules, different numbers. That is why a new trade is a configuration change rather than a rebuild, and why the limits below repeat across an industry.
You go to them
3 processesCheck the postcode is one you cover, find out what the job is and how urgent, take contact details, offer times you are genuinely free, and book it.
They come to you
7 processesFind out what they want booked, take their details, offer real open times on your own clock, and book it. No postcode question, because a salon has no catchment.
Get it to the right person
6 processesNobody is booking anything. Work out what the enquiry is about, name the team that handles it, take contact details, and hand it to a person.
Change an existing appointment
6 processesFind the appointment they already have, then move it or cancel it — behind a confirmation, because it is the one step that undoes something.
- HS-02 Existing customer — move or cancel a booked visit
- AUTO-03 Existing customer — move or cancel a booked service
- AESTH-03 Existing client — move or cancel an appointment
- HEALTH-02 Existing patient — move or cancel an appointment
- WELL-03 Existing client — move or cancel a session
- DENTAL-02 Existing patient — change a booked appointment
Capture a job to be quoted
1 processTake the details of a job in your own questions, read the language pair back so a typo is caught while they are still there, and hand it over for a quote.
Get a person on it now
1 processThe job cannot wait for a diary. Check you cover the address, find out what happened, take a number that dials, and put a person on it. It books nothing, on purpose.
Pick the one that matches your day, and read what it cannot do.
Every process in this catalogue needs the Starter plan or above. Your own services, hours, timezone and coverage decide the wording it uses and the times it offers.