Voice
Every call answered, on the number you already have
EzyConn answers inbound calls on your own Twilio number with the same AI agent that answers your website. The caller asks out loud, the agent answers from your own content, and the reply is spoken back in the call.
- Your own Twilio number
- Answers inbound calls
- Voice from Starter
A worked example. A caller rings a heating firm on its own Twilio number. EzyConn picks up with the greeting the firm wrote, Twilio turns what the caller says into text, and the agent answers from the firm’s own content that the area is covered and what a boiler service costs, then gives the Saturday opening hours. The call is saved to the firm’s inbox as a conversation.
Worked exampleThe firm, the caller and the price are invented. The steps are how a call runs.
On a call
What happens between the ring and the reply
Four stops, the same on every call, with nothing for the caller to install or press.
Your number rings
Twilio receives the call on the number you already own and hands it to EzyConn. Nothing changes for the caller.
It picks up with your greeting
The words you wrote, read out in the voice you chose. No hold music, no menu to press through.
Twilio writes down what was said
Twilio’s own speech recognition turns the caller’s words into text, and the text goes to the same agent that answers your website.
The answer is spoken back
Worked out from your pages, files and answers, then read aloud in the call. The conversation is saved in your inbox like any other.
One agent
One set of answers, on the website and the phone
The phone line reads the same content your website chat does, so there is one set of answers to keep up to date.
Update a page, both change
The phone line has no separate script to maintain. Change a price on your website and the answer changes in the chat and on the phone together.
It does not keep office hours
A call at eleven at night reaches the same agent as a call at eleven in the morning. Nothing has to be switched on for the evening.
Every call ends up in one place
Calls are saved as conversations in the same inbox as your chats, emails and messages, so the team reads one list.
Your number
The number stays yours, and so do the minutes
Voice platforms that hand you a number usually resell the minutes on it. EzyConn is not in that path at all.
The number lives in your Twilio account
You already own it, or you buy one from Twilio. It never moves to us, so there is nothing to port in or out.
Twilio bills you directly
Calls and the number are charged by Twilio at its own published rates. There is no EzyConn line item for minutes, and we do not set a call rate.
Leaving is one setting
Point the number somewhere else in your Twilio console and it carries on working. No migration, no notice period on the line.
Your credentials stay sealed
The auth token you save is stored encrypted and never shown back, not even to you.
Setup
Four steps, and the last one is in Twilio
No hardware, no SIP trunk and no porting. If you can open your Twilio console, you can have this running today.
Save your Twilio credentials
The account SID and auth token from your Twilio console. The token is stored encrypted and never displayed again.
Add the number customers ring
Your Twilio number, in international format.
Write the greeting and pick a voice
What it says when it picks up, and which of six English voices reads it, American or British.
Point Twilio at EzyConn
In your Twilio console, set “A call comes in” to the voice webhook address shown in your settings, as a POST. Then switch answering on and ring your own number.
Drawn from the settings pageThe checklist is the portal’s own. The fourth row is the one you finish in your Twilio console.
Who it suits
For businesses whose phone rings more than their inbox
For the clinics among them, it runs the front desk: reception, scheduling and admin questions.
- Home servicesHVAC, plumbing, electrical and any trade that drives to the customer.
- AutomotiveMobile mechanics and independent workshops.
- Aesthetics & beautySalons, spas and clinics booking treatments.Front desk and admin
- DentalNew patients, appointment changes and treatment enquiries.Front desk and admin
- HealthcareAppointment scheduling and patient routing for practices.Front desk and admin
- Wellness & fitnessStudios, gyms and practitioners booking sessions.
Plans
Voice is part of your plan. The minutes are Twilio’s.
- The voice channel, answering on your numberFrom Starter
- The agent and the content behind itOn every plan
- Your Twilio number and call minutesBilled by Twilio
FAQ
Questions about voice, answered
Including what a call costs and which voices it uses.
Do I need a new phone number?
No. You use a number in your own Twilio account, either one you already have there or one you buy from Twilio. It stays in your account the whole time.
What does a call cost?
Twilio charges you directly for the number and the call minutes, at its own published rates. EzyConn adds nothing on top and does not set a call rate. Voice itself is part of your EzyConn plan.
Does it answer from the same knowledge as my website chat?
Yes. Calls go to the same agent, using the same pages, files, written answers and exact questions and answers. Update your content once and both channels change.
Which voices can it use?
You choose from six English voices, American or British, and write the greeting it opens every call with.
Which plan do I need?
Voice is from Starter. The agent and the content behind it are on every plan, and Twilio bills you separately for the number and minutes.
Start free
Stop losing the calls you cannot pick up
Connect your Twilio number, write a greeting, and ring your own line to hear what a customer would hear.
Free plan, no card.