Service booking
You pick the service, you're shown times the garage actually has free, and you leave with one booked.
- Industry
- Automotive
- Shape
- They come to you
- Plan
- Starter and above
Across Automotive: No dealer management system, no VIN decode, no parts or warranty lookup.
The situation it is for
Routine servicing is the predictable half of a workshop's week and the half most often booked by somebody standing at a counter with a phone in their hand. This does it without interrupting anyone.
A driver wants to bring the car in for its service. The bot asks which service, takes their details, offers real slots from your ramp diary and books it in for the length that job ties a ramp up.
Who runs it
Independent garages and workshops the customer drives to.
It starts when somebody types
- “book my car in”
- “garage appointment”
- “book a service”
- “bring my car in”
- “workshop booking”
- “book an inspection”
The conversation
What it asks
6 questions, asked in this order. Every answer is written down for whoever picks the job up.
- 01What you need
“What's it in for — a full service, an interim service, or its annual inspection?”
Decides how long the appointment is, which item on your price list is booked, and how the next question is worded.
- Full service
- Interim service
- Annual inspection
- 02How soon
“How soon do you want it in?”
Written onto the appointment for whoever works it. It moves nobody up a queue — EzyConn has no priority queue and no callout deadline to sort into.
- It's off the road — I can't drive it
- Drivable, but I want it looked at this week
- Planned — book me in
- 03Name
“And who should we put this down for?”
The name the appointment or enquiry is recorded under.
- 04Phone
“What's the best number to reach you on?”
The only way to reach the customer if anything changes.
- 05Email
“What's the best email address for the appointment and its confirmation?”
The email address it is recorded against.
- 06Anything to look at
“Anything specific you'd like us to look at while it's in?”
Context for whoever takes the appointment.
Those options are the starting set. The services you configure — and, where a process asks for them, the languages you work in — replace them, and the wording follows.
The rules that run
Checks, not judgement calls. The same answer every time, from your own settings.
- Is this a number that actually dials?
- Is this time still free?
What you need set up
Settings in your own account. Nothing here is guessed on your behalf.
- Your opening hours
- Your timezone
- Your services, their length and their price
- Your price list
Without your hours and timezone there are no times to offer, so the process hands every customer to a person instead of inventing one.
How it can end
The complete list. There is no other ending it can reach.
- Appointment booked
- Nothing free — handed to a person
- Handed to a person
- Visitor left
- Something went wrong — handed to a person
Available now
The limits
This process runs end to end. These are the boundaries it still has, published with it so nobody finds them on a Tuesday afternoon with a customer waiting.
- A confirmation email is sent. No SMS is sent from any process.
- No individual member of staff is chosen.
- No registration or VIN decode, no op-code menu, no labour-time lookup and no parts check.
- This is not a franchise service drive. There is no connector to any dealer management system, so warranty position, prepaid maintenance, open recalls, advisor capacity and loaner cars are all invisible to it — a main dealer booking that never reaches the DMS is one the advisor has to re-key.
More for automotive
Built on the same engine and the same settings — they come to you is one of 6 shapes the whole catalogue is made from.
- AUTO-02Available now
Diagnostic or repair request
Automotive
You say where the car is and what it's doing, and somebody is booked to come to it — you don't have to get it to a garage first.
- AUTO-03Available, with a limit
Existing customer — move or cancel a booked service
Automotive
You say which car it is and either take a new time from what the workshop genuinely has free or cancel it — without ringing at eight in the morning when everyone is already under a bonnet.
Run this one on your own hours, services and postcodes.
Starter and above. Your settings decide the wording, the durations, the prices and the times it offers — nothing on this page is a template you have to accept as written.