For schools, colleges and training providers
Answer every applicant, even in enrolment week
EzyConn answers prospective students and parents from your course pages, fees and policies. It takes their details, books visits and advice calls into your calendar, and passes the hard questions to your admissions team.
- Answers from your course pages
- Books visits and advice calls
- Hands over on a yes
A worked example: at 23:05 an adult learner asks whether an evening accounting course starts in January and what qualifications it needs. The agent answers from the course page and books a 15 minute admissions call for Wednesday at 16:00.
Worked exampleHarbour College, the course and the chat are invented to show the flow.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- Enrolment week
The inbox fills overnight
Every applicant asks the same few things at once. Answer them from your pages, and admissions spends the week on applications.
- Late evening
Parents and adult learners
They read about courses after work and after bedtime. A reply the next afternoon reaches someone who may already have applied elsewhere.
- All year
Fees, dates and entry requirements
The questions with written answers. It gives the same answer every time, with the page it came from.
- Visits
Tours and advice calls
It books visits and calls into your calendar and takes the details you ask for, so the conversation starts with the course they want.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your prospectus
“How much is the course, and can I pay in instalments?”
From course pages, fee pages, policies and the prospectus you upload, with the source shown.
Books visits and advice calls
“Can we visit next week?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes applicant details
“I’m interested in the nursing course.”
Name and email before the chat starts, phone if you ask for it, and the course they want, all in the conversation.
Brings in admissions
“Can someone check my qualifications?”
It offers your admissions team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Admissions steps in for the case that is different
Exceptions, appeals and individual circumstances need a person. It hands over the chat with the question already asked.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleHarbour College and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside education
15 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #12Education and training providersAdmissions and course enquiriesAnswers · Leads · Hands over
- #54Driving schoolsLesson booking and pricing questionsBooks · AnswersRead
- #55Private schoolsAdmissions enquiries and tour bookingLeads · Books · AnswersRead
- #56Universities and collegesAdmissions questions and a handover to staffAnswers · Hands overRead
- #57Tutoring centresAssessment and lesson bookingBooks · AnswersRead
- #58Online course creatorsCourse questions and student supportAnswers · Hands overRead
- #116Preschools and nurseriesTour booking and enrolment questionsBooks · AnswersRead
- #117Music schoolsTrial lesson bookingBooks · LeadsRead
- #118Language schoolsPlacement and course enquiriesLeads · Answers
- #119Test prep centresCourse enquiriesLeads · Answers
- #120Coding bootcampsAdmissions leadsLeads · Answers
- #121Corporate training providersBusiness enquiriesLeads · Hands over
- #122Childcare and after school clubsEnquiries and toursBooks · Answers
- #123Art and craft classesClass bookingBooks · Answers
- #124Cooking schoolsClass bookingBooks · Answers
FAQ
Questions schools and colleges ask before they switch it on
Answered from the product, not a brochure.
Can it answer parents and students both?
Yes, from the same content. Give it pages for each and it uses whichever answers the question.
Can it book open day places?
It books visits and calls as appointments with a length in the calendar you connect. For an open day with many guests, point it at your events page.
Can conversations go to our student information system?
Yes. Conversation and message events can go out through Zapier or a signed webhook.
What if a question is not on our pages yet?
It offers a person. The question then waits in the portal for you to write the answer once.
Start free
Answer the applicant tonight, not after the deadline
Point it at your course pages, connect your calendar and choose who in admissions takes the hand-over.
Free plan, no card.