Boost sales on
Shopify.
Add live chat to your Shopify store and answer questions while shoppers still have their carts open. Cart details show up right in the chat window.
Set up Shopify live chat in three steps
No theme surgery, no developer on retainer. Most stores are answering their first chat the same afternoon.
Install the app
Add EzyConn to your Shopify store and the chat widget appears on your storefront. Match it to your theme's colors so it looks like part of the store, not a bolt-on.
Train the AI on your store
Point the chatbot at your shipping policy, returns page, and product FAQs. It answers the questions that fill every store's inbox: where's my order, what's the return window, does this ship to Canada.
Answer with context
When a shopper starts a chat, you see their cart and order details next to the conversation. No more asking for an order number three messages in.
Most abandoned carts are just unanswered questions
A shopper with $80 in their cart wants to know one thing before they pay: will it arrive by Friday, does it fit true to size, can I return it if not. If the answer isn't on the page and there's nobody to ask, they leave. Not because they didn't want the product, but because emailing support and waiting a day is worse than just closing the tab.
Live chat catches that moment. The AI handles the routine questions instantly, in 50+ languages, which matters more than you'd think once you start shipping internationally. Anything the bot can't answer goes to your team, and because EzyConn is native in Slack and Microsoft Teams, a one-person store can answer from the same app they're already using to run everything else.
The bot runs on GPT-4o and Claude rather than one model, so answers hold up on the weird questions too, and the cart context means a reply can reference exactly what the shopper is about to buy.
The questions that decide a sale, answered in the cart
Most storefront chats are the same handful of questions, and the AI clears them without pulling you in: when will it ship, does it run true to size, what's the return window, do you ship to Canada. Point the bot at your shipping and returns pages once, and it answers those in 50+ languages, day or night, while the shopper still has the item in their cart.
The chats worth your time reach you with context. When one needs a human, you already see the cart contents and order history beside the message, so "where's my order" is a ten-second reply instead of three rounds of asking for an order number. For a returning customer stalled at checkout, that context is often the nudge that turns a maybe into a sale. Compare tiers on the pricing page when you're ready.
Shopify live chat FAQ
What store data shows up in the chat?
Cart contents and order history appear alongside the conversation, so you know what the shopper is looking at before you type a word. "Where's my order?" becomes a ten-second answer instead of an email thread.
Can I run it solo, without a support team?
That's who the free plan is for: 2 seats and 100 AI conversations a month, with no vendor branding on the widget. The AI takes the repetitive questions and you take the rest, from your phone or your Slack.
What happens outside business hours?
The chatbot keeps answering from your policies and FAQs around the clock. If a question needs a human, it captures the shopper's email so you can reply when you're back, instead of losing the sale silently overnight.
How much does it cost as my store grows?
Start free, then move to Pro at $25/mo or Unlimited at $95/mo when volume picks up. The pricing page has the full comparison, and our EzyConn vs Tidio breakdown is useful if you're weighing e-commerce chat tools.
Talk to shoppers before they leave
Install EzyConn on your Shopify store today. The free plan covers 2 seats and 100 AI conversations a month.
Install the appSee what each plan includes on the pricing page.