Dental practices
New patients booked in, clinical questions left to you
EzyConn registers new patients and books them in, moves and cancels appointments for patients who already have one, and passes treatment, cost and plan questions to your team with a name, a number and an email gathered.
- New patients booked at the weekend
- Cost questions to your coordinator
- Clinical questions go straight to your team
A worked example. On a Saturday afternoon with the surgery closed, somebody who has just moved to the area asks the website chat whether the practice is taking new patients. EzyConn asks which appointment they want in the process’s own words, offers the times the practice really has on Monday, and books 09:20. A confirmation email goes out with the appointment.
Worked exampleThe practice and the patient are invented. The questions are EzyConn’s own.
The day, honestly
What the practice phone is actually made of
Most of it is admin that a receptionist does on repeat, and the most valuable part arrives as a question.
New patients arrive at the weekend
A practice’s growth turns up on a Saturday afternoon. Every message that waits until Monday rang somebody else on Saturday evening.
The reschedule call, over and over
The most common reason the phone rings, and the least valuable thing the desk does. A short-notice gap nobody fills is the most expensive hour of the week.
“How much are implants?”
The highest-value message the practice receives, and the one most often lost to a slow reply, because it arrives as a question about money.
A consultation chair blocked by somebody only asking
Booking every cosmetic enquiry straight into a consultation fills the diary with people who have not decided anything yet.
The valuable questions
Implants, aligners and cost, sorted for the right colleague
The highest-value messages a practice gets are questions, not bookings. EzyConn sorts each one into its kind and passes it to the colleague who answers it.
“What’s involved in getting an implant?”
What a treatment involves
That’s one for the treatment coordinator. Let me take a couple of details and pass you across.
To your treatment coordinator
“How much are aligners, and can I pay monthly?”
What it costs, and ways of paying
Costs and ways of paying are the treatment coordinator’s to talk through, not mine. Let me take a couple of details and pass you across.
To your treatment coordinator
“Does my plan cover a hygienist visit?”
Practice plans and insurance
That’s one for the practice manager. Let me take a couple of details and pass you across.
To your practice manager
“My dentist has referred me to you.”
Referred by another dentist
A referral: that’s one for the referrals coordinator. Let me take a couple of details and pass you across.
To your referrals coordinator
The process’s own wordsThe questions patients ask are examples. What EzyConn says back is DENTAL-03’s own wording.
What it runs
Three jobs it takes off the front desk
Ready-made processes for dental practices. Switch on the ones you want.
- Available now
Book a new patient
Which appointment, when suits, a name, a number that dials, an email, and whether they are moving practice. Then only the times you really have, booked, with a confirmation email.
Read the full process: Book a new patient - Available now
Move or cancel an appointment
Finds the appointment from the name, number and email it is under, then moves it to a time the practice has free, or cancels it and gives the surgery its hour back.
Read the full process: Move or cancel an appointment - Available now
Treatment, cost and plan questions
Sorts the question into one of four kinds, names who deals with it, takes a name, a number and an email, and invites your team in.
Read the full process: Treatment, cost and plan questions
When a person is needed
The cost question goes to the person who can answer it
It names the question, gathers the details, and a colleague from the practice takes the conversation over.
- Customer: How much do you charge for implants, and do you do payment plans?
- EzyConn: What’s your question about: what a treatment involves, what it costs and ways of paying, practice plans and insurance, or a referral from another dentist?
- Customer: What it costs
- EzyConn: Costs and ways of paying are the treatment coordinator’s to talk through, not mine. Let me take a couple of details and pass you across.
- With your teamCost question · Daniel Moss · number checked · email taken
- Ruth, treatment coordinatorYour team: Hi Daniel, I can walk you through implant costs and our payment options. Is tomorrow at 10:00 good for a call?
It sorts the question first
Involves, cost, cover or referral, asked in the process’s own words. Figures come from your team.
It names who deals with it
Treatment coordinator, practice manager or referrals coordinator, written down in front of whoever picks it up.
A person takes it from there
The question reaches your inbox with a name, a number that dials and an email, and your colleague holds the conversation.
Where it answers
Your website, WhatsApp and the phone at the desk
The same agent and the same diary, wherever the patient starts.
Your website
New patients look you up in the evening and at weekends. It registers and books them on your own site.
WhatsApp
Where existing patients message to move an appointment. Your team can step into the thread at any point.
Your phone lineFrom Starter
The reschedule call that ties up the front desk, answered on your own number by the same agent.
You connect your own Twilio number.
Also answers onTelegramEmail
Your team replies fromSlackMicrosoft TeamsBeta
Every channel EzyConn answers onWorked exampleThe messages in the drawings are examples. The replies are the processes’ own wording.
Worked example
Asked on Saturday at 16:10. Booked by 16:14.
A new patient registered on a Saturday afternoon with the surgery closed. Every question is the booking process’s own wording.
- 16:10Customer: Hi, we’ve just moved here. Are you taking on new patients?
- 16:10EzyConn: Which appointment would you like: a new patient examination, an examination with hygiene, or an appointment for a child?
- 16:10Customer: A new patient examination
- 16:11EzyConn: When suits: the soonest we have, a particular day of the week, or around work?
- 16:11Customer: The soonest you have
- 16:11EzyConn: And who should we put this down for?
- 16:11Customer: Amara Okoye
- 16:12EzyConn: What’s the best number to reach you on?
- 16:12Customer: 07700 900733
- 16:12EzyConn: And an email address for the appointment?
- 16:12Customer: amara@example.com
- 16:13EzyConn: Are you moving from another practice, or registering for the first time?
- 16:13Customer: Moving from another practice
- 16:13EzyConn: Available times for New patient examination on Monday 12 October: 09:20, 14:40. Would you like to book one of these times?
- 16:13Customer: 09:20
- 16:14EzyConn: You’re booked for Monday 12 October at 09:20. Your confirmation is on its way to amara@example.com.
In your diary
New patient examinationMonday 12 October, 09:20 to 10:00
- Patient
- Amara Okoye
- Phone
- 07700 900733
- When suits
- The soonest
- Registering
- Moving practice
Booked
Sent to amara@example.com
Booking Confirmed: New patient examination
Four minutes, and a new patient on the books for Monday.
Worked exampleHarbour Dental, Amara and the number are invented, and the times are illustrative. The questions are the process’s own.
Setup
Four settings, entered once. It reads them every time.
Your opening hours, your clock, and your own appointment types with your own lengths and prices behind them.
- Your opening hoursFor example: Mon to Fri, 8:30 to 17:30
- Your timezoneFor example: Europe/London
- Your services, their length and their priceFor example: New patient examination, examination with hygiene, child examination
- Your price listFor example: New patient examination, 40 minutes
FAQ
Questions practices ask before they switch it on
From new patients to cost questions.
Can EzyConn book new patients for a dental practice?
Yes. It asks which appointment (a new patient examination, an examination with hygiene, or a child’s appointment), when suits, a name, a number and an email, and whether they are moving from another practice, then books a time you really have free and sends a confirmation email.
What happens when a patient asks what implants or aligners cost?
It sorts it as a cost question and passes it to your treatment coordinator with a name, a number and an email, and your coordinator talks the patient through it.
Can patients move or cancel their own appointment?
Yes. It finds the appointment from the name, number and email it is under, then moves it to a time you have free or cancels it.
Which plan do I need?
The ready-made booking processes run on workflows, which are from Starter. Answering on your phone line is from Starter.
Keep reading
Guides for your trade, and the industries beside it
Guides
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- DentalNew patients, appointment changes and treatment enquiries.
- HealthcareAppointment scheduling and patient routing for practices.
- Wellness & fitnessStudios, gyms and practitioners booking sessions.
- Translation & interpretationAgencies capturing jobs and booking interpreters.
Start free
Book the new patient who messages on Saturday
Add your appointment types with their lengths, set your hours, and patients book the times you really have.
Free plan, no card.