For hotels, restaurants and tour operators
Every guest question answered, at every hour
EzyConn answers guests from your website, menus and policies. It books the treatments, private tours and visits you set up as services, takes group and event enquiries, and brings in your front desk when a guest needs a person.
- Answers from your own pages
- Books treatments and tours
- Hands over to the front desk
A worked example: at 06:20 a guest asks whether dogs are allowed and whether they can book a massage on Saturday. The agent answers from the hotel’s policies and spa pages and books a 60 minute massage at 15:00.
Worked exampleThe Linden Hotel and the chat are invented to show the flow. Room reservations stay in your booking engine.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- Before booking
The questions before they commit
Parking, pets, check-in times, the menu, the cancellation policy. Guests ask before they book, and they book where they get the answer.
- After midnight
The desk at night
Night staff are checking people in, not reading the website inbox. It answers what your pages already answer.
- Peak season
Group and event enquiries
Weddings, conferences and group trips are worth the most and need a person. It takes the details and hands them to your sales team.
- Other time zones
Travellers plan while you sleep
Questions arrive from wherever your guests are. It answers them in the chat they started, at whatever hour it is there.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“What time is check-in?”
From your website, menus, policies and the guides you upload, with the source shown.
Books treatments and tours
“Can I book a private tour on Friday?”
Set treatments, private tours and visits up as services with a length. It offers open times, books one, and the booking lands in your Google or Microsoft 365 calendar.
Takes group and event enquiries
“We’re planning a wedding for 80 guests.”
Name and email before the chat starts, phone if you ask for it, and the date, numbers and wishes in their own words.
Brings in the front desk
“Our flight is delayed. Can you hold the room?”
It offers a person and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
The front desk takes what only a person can
Changes to a reservation, complaints and special requests go to your team, in the same chat.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleThe Linden Hotel and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside hospitality and travel
8 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #13Hotels and hospitalityGuest questions before and during a stayAnswers · Hands over
- #14Travel agencies and tour operatorsPackage enquiries and planning callsLeads · Books · AnswersRead
- #48RestaurantsReservations and menu questionsBooks · AnswersRead
- #63Vacation rentalsGuest questions around the clockAnswers · Hands overRead
- #125Tour and activity operatorsBooking questions and group enquiriesAnswers · Leads
- #126Hostels and B and BsGuest questionsAnswers
- #127Holiday parks and campsitesStay questions and enquiriesAnswers · Hands over
- #128Airport transfers and chauffeursBooking enquiriesLeads · Answers
FAQ
Questions hotels and travel ask before they switch it on
Answered from the product, not a brochure.
How do guests book a room?
It answers their questions and points them to your booking engine, where your room availability and rates live.
Can it book spa treatments or tours?
Yes. Set each one up as a service with a length and connect Google Calendar or Microsoft 365. It offers open times and books one.
Does it answer on WhatsApp?
Yes. The same agent answers on your website, WhatsApp, Telegram, email and your phone line, from the same content.
What happens at night when nobody is free?
It keeps answering from your content. If a guest needs a person and nobody is free, they see “All our agents are currently busy. We’ll notify you shortly.” and the chat waits for your team.
Start free
Answer the guest at 02:00, and keep the booking
Point it at your website, connect your calendar and choose who on your team takes the hand-over.
Free plan, no card.