Messaging
Every channel answered, in one shared inbox
One AI agent answers on your website, WhatsApp, Telegram, email and phone line. Every conversation lands in the same inbox, and anyone on your team can take one over and reply on the channel the customer used.
- One agent on every channel
- One inbox for the team
- Reply from Slack
A worked example. Four customers write on four channels: WhatsApp, the website chat, email and Telegram. All four conversations arrive in one inbox. The assistant is answering one, has drafted a reply to the email for someone to approve, one is waiting for a reply, and a teammate has taken over the WhatsApp conversation after a hand-over.
Worked exampleThe customers and their messages are invented. The states are the inbox’s own.
Channels
Where customers write, and where your team replies
The same agent and the same content behind every one, so a customer gets the same answer whichever door they used.
Where customers reach you
Your website
Answers stream in as they are written, behind a fixed safety check.
Your phone line
Inbound calls on your own Twilio number, from Starter.
WhatsApp
Two way, and a person can take over the thread.
Telegram
Two way, and a person can take over the thread.
Email
Mail lands in your inbox on every plan. AI replies from Professional.
Where your team replies from
- E
The EzyConn inbox
In your browser, on a computer or a phone, with every channel in one list.
Slack
Your team answers from the channel they already sit in.
Zoom connects as an app for meeting workflows.
Taking over
The AI answers. A person steps in when it matters.
The agent handles what your content covers. When something needs a person, it invites one of your team into the same conversation.
The AI offers, the customer chooses
When a question needs a person, or the customer asks for one, the agent offers your team rather than guessing. Nobody is handed over without saying yes.
Someone is assigned and told
The conversation is assigned to a teammate who is notified, and the agent stops replying while a person holds it. If nobody is free, the customer is told so and kept informed.
The reply goes back where they wrote
Your teammate answers from the inbox, and the customer reads it on the channel they wrote on, not in a new thread somewhere else.
Then hand it back to the AI
One click returns the conversation to the agent, with everything your teammate said still in the thread.
Worked exampleThe shop, the customer and the teammate are invented. The hold message is EzyConn’s own.
The inbox
One inbox your whole team can work from
Every channel in one list, with the tools a team needs to answer well and not answer twice.
Views that match the work
Mine, needs reply, every conversation and finished, with search across names, emails and messages.
Notes the customer never sees
An internal note sits in the thread for your team only. Type @ to bring a teammate in.
AI drafts you can edit
Suggested replies wait as a draft until someone sends them, as written or edited.
Saved replies, tags and priority
Answers you give every day are a search away. Mark a conversation urgent, tag it, or notify a supervisor.
Slack
Reply from the channel your team already lives in
Every new chat and every hand-over is posted to Slack with its own channel. Join it, reply, and the customer reads your answer where they wrote.
Email lands in the inbox. You decide how much the AI does.
Mail reaches your inbox on every plan. AI replies to email are from Professional, in one of three modes.
Stay out of it
Mail arrives in your inbox and the assistant does not reply.
Write a draft for me
The assistant writes the reply and waits for somebody to approve it.
Reply on its own
The assistant answers without anyone checking first, above a confidence bar you set from 0 to 100. Below it, a person is asked instead.
Plans
Most channels are on every plan. Two parts start higher.
- Website, WhatsApp, Telegram, Slack and TeamsOn every plan
- The shared inbox, notes and taking overOn every plan
- Email arriving in your inboxOn every plan
- AI replies to emailFrom Professional
- Your phone lineFrom Starter
FAQ
Questions about messaging, answered
Including what happens when a customer needs a person.
Which channels does EzyConn answer on?
Your website chat, WhatsApp, Telegram, email and your phone line on your own Twilio number. Your team can also reply from Slack. Every conversation lands in one shared inbox. Microsoft Teams is in beta, with chats posted to a Teams channel.
Can a person take over from the AI?
Yes. When a question needs a person, or the customer asks for one, the agent offers your team. Once the customer accepts, a teammate is assigned and notified, the agent stops replying, and the customer sees that they are being connected. One click hands it back to the AI afterwards.
Does the customer have to switch channels when a person takes over?
No. Your teammate replies from the inbox, and the reply reaches the customer on the channel they were already using.
Can my team reply from Slack?
Yes. A reply in the conversation’s Slack thread goes back to the customer.
Does the AI answer emails?
Email reaches your inbox on every plan. AI replies to email are from Professional, and you choose whether the assistant stays out, writes a draft for approval, or replies on its own above a confidence bar you set.
Can customers text us?
Texts sent to your Twilio number can arrive as conversations your team can answer, and alerts can go out as texts through your own Twilio account.
Which plan do I need?
The website, WhatsApp, Telegram, email, Slack, Teams and the shared inbox are on every plan. The phone line is from Starter and AI replies to email from Professional. How many integrations can be active at once and how many people can take conversations depends on your plan.
Start free
Answer every channel from one place
Add the chat to your website, connect WhatsApp or email, and every conversation lands in the same inbox.
Free plan, no card.