Solutions · Ecommerce and D2C
Every shopper answered. Every bulk order caught.
AI customer service for ecommerce brands. EzyConn answers fit, delivery and returns questions from your own pages at any hour, and hands wholesale enquiries to your team with the details checked.
- Free plan, no card
- Answers in 30 languages
Worked example The 01:30 shopper, told in full below.
A worked example. At 01:30, with the team offline, a shopper asks whether the linen shirt runs large and gets an answer from the size guide, with the size guide named as its source. She then asks about 40 shirts for her team; EzyConn hands it to the wholesale desk with her number checked.
Peak week
The order worth the most arrives at 01:30
Your team logs off. The questions keep coming: fit, returns, delivery. At 01:30 one of them is 40 shirts for a team, and it waits behind the rest until morning.
Now the same night, with every message read as it arrives.
How it works
Answered from your pages, handed to the right desk
One enquiry, five steps, in the same order every time. The answers quote your own pages; the checks are fixed rules, not judgement.
Reads your store
Your size guide, returns policy, delivery page and product pages, read straight from your site.
Answers, and shows where from
Each answer names the page it came from, so the shopper can check it, and so can you.
Spots what is not its to answer
A bulk order, a partnership, a press request: it switches to your “Get it to the right person” process.
Checks the details
A fixed rule, not a judgement: “Is this a number that actually dials?” The same number always gets the same verdict.
Hands over, and says so
The desk goes on the handover with the transcript, the shopper gets an acknowledgement and your team an email. It names the desk.
In your world
Four questions every store gets, and where each one ends
Most of a store’s queue is some version of these four. Each one ends somewhere you chose in advance.
Fit and fabric
“Does it run large? Is it all linen?”
Answered from your size guide and product page, with the page it came from.
Answered
Delivery and returns
“How long to Oslo? Can I send it back?”
Answered from your delivery and returns pages, in the shopper’s own language.
Answered
Wholesale, partners, press
“Could we get 40 for my team?”
Handed to the desk you named, with the number checked and the transcript attached.
Handed to a person
Order questions
“Where’s my order?”
Answered through an AI Action you connect to your own order system, from Starter. With none connected, it goes to a person with the transcript.
Your AI Action, or a person
Worked example
At 01:30, a linen shirt, then 40 more for her team
01:30
Two questions, two sources
Fit from the size guide, returns from the returns policy, each answer with the page it came from. Two answers in about a minute, with the team asleep.
01:35
The one it handed on
40 shirts is a wholesale order. It took her name, checked her number dials, took her email, handed the conversation to the wholesale desk and emailed her an acknowledgement.
09:05
A qualified enquiry, not a “hi”
The wholesale lead opens it with everything on it: who she is, how to reach her, what she asked first. The reply can start with an answer.
Not a case study and not a customer quote: one invented conversation, start to finish, with the clock left in.
Try it yourself. The chat in the corner of this page is EzyConn, answering from our own site.
Where it answers
Where your shoppers already write, in one inbox
The channels your shoppers use, in the order they use them. Every conversation lands in one inbox, and your team replies from wherever it works.
- Your websiteOne script tag. Answers stream in as they are written.Available now
- WhatsAppTwo-way, with human takeover.Available now
- EmailInbound mail answered or routed.Available now
- Your phone lineInbound calls answered and handled by the same agent. You connect your own Twilio number. From Starter.Available now
Your team replies from
- SlackYour team answers from the channel they already sit in.Available now
Trust
Your rules, and a record of every step
What keeps it accurate in front of your shoppers.
Rules, not judgement
Checks like “Is this a number that actually dials?” are fixed rules. The same input gets the same answer, every time.
Every step on the record
Every conversation keeps its transcript, and every process run keeps a timeline of its steps: which rule ran, and where it went. Professional adds an audit log of who changed what.
Your workspace only
Every record is scoped to your workspace at the API. A request for anyone else’s conversation is refused.
What it does for a store
Fit from your size guide
It answers fit from your size guide and product pages, with the page it came from.
Your checkout stays yours
It answers the question standing between the shopper and your checkout, and the checkout stays yours.
Any Shopify theme
The chat is one line of code, so it runs on any Shopify theme today.
Going live
Set up from the pages your store already has
It starts from what your shoppers already read: your size guide, returns policy and delivery page. Then you decide where the rest goes.
Give it your store address
It reads your pages, including the size guide, returns policy and delivery page.
Add one line of code to your theme
Shopify, WooCommerce or anything else. A WooCommerce shop can also connect, so product answers come from your catalogue.
Name your desks, choose who hears what
Wholesale, partnerships, press: each handover says which. Your team is told by email and in the portal.
Connect WhatsApp and email
WhatsApp needs Meta to verify your business, which can take days, so start it first.
The plan most stores land on
Starter
Turns on routing and the number check (Workflows), AI Actions and outbound campaigns, with 3 agent seats plus you. Answers from your pages and handover to a person already work on Free.
A bigger team, or the chat without the EzyConn badge, means Professional: 10 agent seats, audit logs and badge removal.
Prices for every planWhat ecommerce teams ask before switching it on
How does it answer size and stock questions?
It answers fit from your size guide and product pages. A shopper who needs stock checked is handed to your team with the conversation attached.
How does it help shoppers get to checkout?
It answers the question standing between the shopper and your checkout, and the checkout stays yours.
Does it work with Shopify and WooCommerce?
The chat is one line of code, so it runs on any store theme, Shopify included. A WooCommerce shop can also connect, so product answers come from your catalogue: names, descriptions and prices.
How does a wholesale enquiry reach the right person?
You name the desks, such as wholesale, partnerships or press. EzyConn writes the desk on the handover, attaches the transcript and tells your team by email and in the portal, so whoever opens it sees which desk it is for.
Which languages does it answer in?
30 languages. A shopper who writes in German gets the answer in German, taken from the pages you already have.
What happens when it does not know the answer?
It says so and hands the conversation to a person with the transcript, rather than guess at a policy. Your team picks it up where the shopper left off.
Not covered here? Ask the chat in the corner: it is EzyConn, answering from this site.
Or book a walkthroughBe there at 01:30 without staying up
Start free with 500 messages and no card. Routing turns on at Starter when you need it.
The brand, the shopper and the times on this page are a worked example, not a customer’s conversation or figures.