Internal helpdesk
Put the EzyConn chat on your intranet and give it your handbook and IT guides. It answers your people from those documents, shows which one, and brings in HR or IT when a question needs someone who can look.
A worked example. An employee on the company intranet gives their name and department, asks how to claim back a train ticket, and gets the answer from the employee handbook with the file shown as its source. They then say their laptop will not connect to the VPN. The handbook does not cover that, so EzyConn says so and offers a person; the employee accepts and someone from IT picks it up. The setup is two files, one allowed domain and a short form.
Worked exampleHarbour & Pine, Joe and Sam are invented. The no-answer reply is EzyConn’s default.
How it is set up
No new app for anyone to install. The chat sits on a page your people already open, and it answers from the documents HR and IT already keep.
Your intranet, your staff portal or an internal help page: one script tag, and it only loads on the domains you allow.
intranet.harbourpine.example
PDF, Word, plain text, Markdown or CSV, plus written answers and exact questions and answers.
Employee handbook.pdf, IT setup guide.docx
The short form before the chat takes a name and an email, and can ask which department they are in, so HR or IT knows who to reply to.
Name, email, department
Worked exampleHarbour & Pine, its intranet and its leave policy are invented.
The split
Most HR and IT questions are already answered somewhere in a document nobody can find. The rest need someone who can look, approve or listen.
Answered from your documents
“How many days of leave can I carry over?”
From the leave policy in the handbook, with the file shown as its source.
“How do I claim back a train ticket?”
From the expenses section, step by step.
“How do I set up email on my phone?”
From the IT setup guide you added as a Word file.
“When does the office close for the holidays?”
From a written answer HR added once, used first every time.
Handed to HR or IT
“My laptop won’t connect to the VPN.”
Someone has to look at it, so it offers IT and they say yes.
“Can I get access to the finance folder?”
An approval, not an answer. It goes to a person.
“I’d like to talk to someone in HR.”
Asking for a person is always enough.
Someone is assigned by the rule you pick and notified, replies from the inbox or from Slack, and the question lands on your Unanswered list so the handbook can cover it next time.
FAQ
Including files, access and plans.
You add your handbook and guides as files (PDF, Word, plain text, Markdown or CSV), as written answers, or as exact questions and answers. When a policy changes, replace the file or read it again.
It says it does not know rather than guessing, and offers a person. When the employee says yes, someone from HR or IT is assigned and notified, and the agent stays quiet while they talk. The question also lands on your Unanswered list.
Yes, through the page it sits on. The chat loads only on the domains you allow, so it appears on your intranet and nowhere else, and whoever can open that page can use it.
The agent, your files and the shared inbox are on every plan, the free one included, within its monthly allowance.
Start free
Add your handbook files, put the chat on your intranet, and HR and IT only see the questions that need them.
Free plan, no card.