Answer employee questions inside Teams and Slack
EzyConn turns your handbook and IT docs into an AI helpdesk that lives natively in Microsoft Teams and Slack, answering the routine questions instantly and handing the rest to IT or HR.
No credit card required • Free Basic plan • No new portal for employees to learn
Your helpdesk is a DM to whoever answers fastest
Every company has the official process: file a ticket in the portal, someone triages it, an answer arrives within the SLA. And every company has the real process: DM the one IT person everyone knows, or drop "quick question" into a channel and hope. How do I get on the VPN. Who approves my software request. How many leave days carry over.
The answers exist. They are in the handbook nobody has opened since onboarding, on intranet pages three clicks deep, in a wiki whose search never quite works. So IT and HR spend their days as human search engines, and every reply teaches the company that DMing a person beats reading a doc. New starters feel it worst: their first week is a scavenger hunt run over chat.
Standing up another portal does not fix this, because the portal is the thing employees are already routing around. The fix has to live where the questions are already being asked: in Microsoft Teams and Slack.
Why native Teams and Slack changes the math
Most support platforms treat Microsoft Teams and Slack as places to send notifications that drag you back to their portal. EzyConn runs the whole conversation natively in both, and both matters, because plenty of companies run the two side by side.
The conversation stays in chat
Question, AI answer, human handoff, resolution: all of it happens in the Teams or Slack thread where the question was asked. No link out to a portal, no second window, no "continue in our app."
Both platforms, not one
Teams-only tools strand your Slack users and the other way around. EzyConn is native in Microsoft Teams, Slack, Zoom, and Google Chat, so a company split across tools, or migrating between them, runs one helpdesk for everyone.
IT and HR still get one queue
Native on the employee side does not mean scattered on yours. Every escalation from every channel lands in one shared inbox with assignment, notes, and history, so nothing dies in a DM.
How EzyConn does it
Trained on your internal knowledge
Point EzyConn at your handbook, IT wiki, and policy pages and it trains through no-code crawling. Multi-model AI, GPT-4o and Claude, answers in 50+ languages, which matters the day your Lisbon office asks about expense policy in Portuguese.
Current by tomorrow morning, always
Policies change, and a bot quoting last quarter's travel policy is worse than none. EzyConn re-crawls your sources nightly, so answers track the doc your team actually maintains, with no manual retraining.
Real issues reach real people
A broken laptop is not a documentation question. When confidence is low, the topic is sensitive, or the employee asks for a person, the conversation hands off to IT or HR with the transcript attached, and your team answers from the shared inbox or directly in Teams or Slack.
Triage that runs itself
Decision trees sort requests before a human sees them: hardware issues to IT, payroll questions to HR, access requests to whoever owns approvals, with the details collected up front. Analytics show the most-asked questions, which is a ready-made list of what to document next. Beta teams see up to 80% of questions resolved automatically.
One question, start to finish
The employee experience is a single chat thread. The IT and HR experience is a single queue. Nobody changes tools.
An employee asks in Teams or Slack
“How do I set up the VPN?” typed where they already work, not in a portal.
AI answers from your docs
The handbook or IT wiki answer, delivered in seconds, in the same thread.
Unsure? It hands off
Low-confidence or sensitive questions route to IT or HR with the transcript.
Your team resolves it
From the shared inbox or straight from Teams and Slack. The employee never left their chat.
Works where your company works
Native in the chat tools your employees already have open, with the same AI available on your intranet or public site through the widget.
Plus integrations with Zendesk, HubSpot, Salesforce, Zapier, and 30+ other tools. Security posture: SOC 2-ready, audits in progress.
Internal helpdesk FAQ
Do employees need to install anything or learn a new tool?
No. EzyConn runs natively inside Microsoft Teams and Slack, so employees ask questions in the chat tool they already have open all day. There is no separate portal to bookmark, no new login, and no ticket form to learn. IT and HR manage everything from the EzyConn dashboard and shared inbox on their side.
How does the AI learn our internal policies and IT docs?
You point EzyConn at the pages where your answers live, such as your handbook, IT wiki, or policy pages, and it trains on them through no-code crawling. It re-crawls nightly, so when HR updates the leave policy, the bot answers from the new version the next day. On security posture: EzyConn is SOC 2-ready, with audits in progress.
What happens when the AI cannot answer?
Every answer carries a confidence score. When it drops below your threshold, or the employee asks for a person, the conversation hands off to your IT or HR team with the full transcript. They see it in the shared inbox, or reply right from Teams or Slack, and the employee gets the answer in the same thread they started in.
Give IT and HR their day back
Connect Teams or Slack, point EzyConn at your handbook, and let the repetitive questions answer themselves. The Basic plan is free forever.