Workshops and mobile mechanics
EzyConn books services and repairs for the length each job takes, checks a mobile job is inside your patch before anything else, and moves or cancels bookings in the chat, while your hands stay on the car.
A worked example. At 20:15, with the workshop shut, a driver asks the website chat to book a service. EzyConn asks whether it is a full service, an interim service or an annual inspection, offers the times long enough for a 60-minute interim service on Thursday, and books 10:00 into the workshop’s diary.
Worked exampleThe workshop, the cars and the customer are invented. The questions are EzyConn’s own.
The day, honestly
The calls that need no skill interrupt the most, and the one that matters arrives at eight in the morning.
There is no counter separate from the workshop. Whoever picks up puts a job down to do it, and the calls that need no skill interrupt the most.
The most expensive hour of the week, and only re-sellable if somebody hears in time. Most cancellations arrive at eight, by phone, to a workshop already under a bonnet.
They can tell you what the car is doing: a light, a noise, it will not start. That needs different questions from “book my annual inspection”.
Half a mobile mechanic’s enquiries are outside the patch, and you normally find out after taking the name, the number and the symptom.
The right questions
A driver who knows the job gets the service questions. A driver who only knows what the car is doing gets the repair questions, starting with where it is.
AUTO-01A service, booked in
AUTO-02A repair, starting with where
Off the road or drivable is written on the job for whoever works it.
The processes’ own wordsThe questions are AUTO-01’s and AUTO-02’s own, in order, with some contact questions left out. The lengths are examples; yours come from your settings.
What it runs
Ready-made processes for workshops and mobile mechanics. Switch on the ones you want.
Full service, interim or annual inspection, how soon, a name, a number that dials and an email, then only the times long enough for that job. Booked, with a confirmation email.
Read the full process: Book a serviceThe postcode first, then diagnostic, brakes or battery, whether it is off the road, what it is doing, and contact details. Booked for the right length.
Read the full process: Book a diagnostic or repairFinds the job from the name, number and email it is under, then moves it to a time that fits that job, or cancels it and gives the time back to the diary.
Read the full process: Move or cancel a bookingWhen a person is needed
When a question needs your workshop, it offers a person, and the customer saying yes brings one of your team into the conversation.
A repair price depends on the car and the parts, so it brings in someone from your workshop.
When the customer says yes, the conversation reaches your inbox and whoever replies takes it over.
One click hands the conversation back, with everything you said still in the thread.
Where it answers
The same agent and the same diary, wherever the driver starts.
Drivers book a service in the evening. It offers only the times long enough for that job.
The call that comes in with your head under a bonnet, answered on your own number by the same agent.
You connect your own Twilio number.
Where customers message to move a booking. Your team can step into the thread at any point.
Also answers onTelegramEmail
Your team replies fromSlackMicrosoft TeamsBeta
Every channel EzyConn answers onWorked exampleThe messages in the drawings are examples. The replies are the processes’ own wording.
Worked example
A service booked in the evening with the workshop shut. Every question is the booking process’s own wording.
In your diary
Interim serviceThursday 8 October, 10:00 to 11:00
Booked
Sent to joe@example.com
Booking Confirmed: Interim service
Four minutes, a 60-minute job in a 60-minute gap, and nobody put a spanner down to answer it.
Worked exampleKestrel Motors, Joe and the number are invented, and the times are illustrative. The questions are the process’s own.
Setup
Your own jobs, your own lengths, your own prices, your own hours. The service area is only needed if you do mobile work: a workshop customers drive to has no catchment.
FAQ
From job lengths to mobile work.
Yes. It asks whether it is a full service, an interim service or an annual inspection, how soon, a name, a number and an email, then offers only the times long enough for that job and books one, with a confirmation email.
Yes. Each job has its own length in your settings, so a two-hour full service is never offered into a forty-five-minute gap.
Yes. The repair process asks for the postcode first and checks it against the area you cover, before it takes any other details.
It offers a person, and someone from your workshop takes the conversation over, because a repair price depends on the car and the parts.
The ready-made booking processes run on workflows, which are from Starter. Answering on your phone line is from Starter.
Keep reading
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Add your jobs with their lengths, set your hours and your patch, and drivers book the times that genuinely fit.
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