Answers from your pages
Every reply is built from what you gave it, and names the page it came from.
Product
The AI customer service platform that finishes the job
One AI agent answers on every channel, asks what your process needs, books into your calendar and brings in your team when it should. Here are its seven parts, and what each one does.
- Free plan, no card
- On your website in about 3 minutes
A worked example of the seven parts at work on one conversation. A customer asks a bike shop on WhatsApp whether a bike comes in their frame size and asks for a test ride. The AI agent answers from the shop’s size guide, a workflow asks for their name, a booking is made for Saturday at 10:30, the customer gets a confirmation email and the shop team is told, and the run is recorded. The phone line is answered by the same agent, though this conversation did not use it.
Worked exampleThe shop, the customer and the times are invented.
The seven parts
Seven parts, one conversation
Each part does one job, and they share one inbox, one set of rules and one record. Start with one and add the rest when you need them.
The AI agent
Answers from your own website, files and answers, in the customer’s language, and says so when it does not know.
Read about the AI agentMessaging
Your website, WhatsApp, Telegram and email in one inbox, with your team answering from Slack and a live agent whenever one is needed.
Read about messagingVoice
Your phone line answered by the same agent, from the same content, on your own Twilio number.
Read about voiceBookings
Real openings from your hours and connected calendar, booked, moved or cancelled inside the conversation.
Read about bookingsWorkflows
Ready-made processes and rules that ask the right questions, check your rules and route each enquiry. 24 are published to start from.
Read about workflowsNotifications
The moments your team or your customer should hear about, switched on per audience and per channel.
Read about notificationsAnalytics
A record of every conversation and run, reports you can export, and the questions it could not answer.
Read about analytics
Up close
Four parts, up close, drawn as they run
The agent, the rules, the team and the record: how each behaves once a message arrives.
The agent
One agent, every enquiry
It answers from your pages, prices and policies in 30 languages, on every channel you connect. When your content does not cover a question, it says so and offers a person.
In 30 languages
The customer writes in their own language and gets the answer back in it.
Knows when it does not know
No source means no guess. It says so, and offers a person instead.
Workflows
24 processes, ready to run
Each one asks your questions in your wording, checks the answers against your own rules, and finishes the job: a booking, a routed enquiry, or a person with the transcript. Installed from the catalogue and configured, never drawn. From the Starter plan up.
Your questions, your wording
Change what it asks and how it asks it. Nobody has to learn a builder.
Your rules decide
Service area, job type, deposit. A failed rule never improvises: it hands over.
Out to everything else
Every booking and conversation event, signed, into the tools you already use.
Your team
Your team, in the loop
Your team replies from Slack or Microsoft Teams without opening another tool, takes over any conversation with the whole transcript in front of them, and hears about what matters the moment it happens.
Reply from where you already are
Answer the customer from a Slack thread, and your reply lands in the chat they are already in.
Take over any conversation
A person steps in with every message and answer so far. Nobody repeats themselves.
Told when it matters
Choose which moments reach which people, by email or in the app.
Analytics
Know why it did that
Every run keeps its own timeline: which step ran, what the customer answered, which rule decided what, and how it ended. Six weeks later it opens intact, and none of it is a made up percentage.
Every run, on record
Each step, answer and rule, in order, with the moment it happened.
Open any past run
Find a postcode or a name and read the whole run back, weeks later.
Count what happened
Conversations, bookings and outcomes over a period you choose. On every plan, the free one included.
Start where it hurts
Pick the problem you have. We will show you the part.
Most teams start with one of these. The rest can wait until you need it.
- The same questions, all dayThe AI agent
- Every enquiry needs the same five questionsWorkflows
- Four messages to agree one timeBookings
- The phone rings while everyone is busyVoice
- Enquiries scattered across four inboxesMessaging
- Things slip because nobody was toldNotifications
- No idea what customers actually askAnalytics
Plans
Which plan each part starts on
Every plan includes the AI agent, messaging, notifications and reports. The rest switch on as you move up.
| Part | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| The AI agent | Included | Included | Included | Included |
| Messaging | Included | Included | Included | Included |
| Voice | Not included | Included | Included | Included |
| Bookings | Not included | Included | Included | Included |
| Workflows | Not included | Included | Included | Included |
| Notifications | Included | Included | Included | Included |
| Analytics | Included | Included | Included | Included |
| AI Insights | Not included | Not included | Included | Included |
FAQ
Questions about the product, answered
Including which parts are on the free plan.
What is EzyConn?
EzyConn is an AI agent for customer enquiries. It answers your customers on your website, WhatsApp, email and phone line from your own content, follows your rules, books into your calendar, and invites a live agent from your team whenever a person is needed.
Do I have to use all seven parts?
No. Most teams start with the AI agent on their website and add bookings, workflows, voice or more channels when they need them. Each part works on its own and they share one inbox, one set of rules and one record.
Which parts are on the free plan?
The AI agent, messaging, notifications and analytics are on every plan, the free one included. Booking inside the conversation is from Starter, workflows from Starter and the phone line from Starter. AI Insights is from Professional.
Does EzyConn replace my help desk?
For many teams it can: the shared inbox, live agent handoff, rules and reports are all included. If you also keep a help desk or a CRM, conversations reach it through Zapier or a signed webhook.
Do I need a developer to set it up?
No. You give it your website and files in the portal and paste one line of code into your site. Connecting your own system through an AI action or a webhook is optional, and is the only part that needs someone technical.
What happens when the AI cannot help?
It says so instead of guessing and offers a person. When the customer says yes, it invites a live agent from your team with the whole conversation, and stays quiet until your agent hands it back.
Start free
Start with one part. Add the rest when you need it.
Put the AI agent on your website in about three minutes, on the free plan. Bookings, workflows and your phone line are there when you are ready.
Free plan, no card.