EzyConn Enterprise
Enterprise AI support for every brand and desk
One AI agent answers your customers on your websites, WhatsApp, email and phone line, and brings in the right person from your team when it should. Enterprise adds the volume and the terms.
- Up to 999 seats and 999 assistants
- Live agent handoff to the right desk
- Invoicing and a DPA
Worked exampleThe brands, people and conversation in the drawing are invented.
- 999agent seats
- 999assistants, each in its own workspace
- 200,000AI credits a month
- Agreedmessage volume, set with you
Who it is for
Built for teams that answer thousands of customers
Three kinds of business run EzyConn at scale. Find yours, then see the page written for it.
Software and SaaS
Product questions answered from your docs with the source shown, demo calls booked with sales, and billing questions sent to the billing desk.
EzyConn for SaaS teamsOnline brands
Fit, delivery and returns answered from your own pages, products from your WooCommerce catalogue, and order questions passed to a person or your own system.
EzyConn for online brandsPortals and multi-brand teams
One assistant per brand, region or portal, each with its own pages, rules, channels and team, all from one account.
EzyConn for portals
Control
The AI answers. Your team decides when to step in.
Set the rules once. The AI handles what it should, and anything you mark for a person goes to the right desk, with the whole conversation.
Rules decide, not the model
Who covers which topic, whether a time is free, whether a number dials: fixed checks you set. The model is never asked to decide them.
Step in without starting over
Your agent gets the whole conversation and replies in the same chat. The AI stays quiet until they hand it back.
Test it before it goes live
Every workflow gets a test run before it goes live, and every run keeps a record of each step it took and why.
Fits the tools you already run
Your websiteYour phone lineWhatsAppEmailSlackMicrosoft TeamsBetaGoogle Calendar and Microsoft 365Zapier and webhooksYour Twilio number
Every integrationWorked exampleLumen and Priya are invented. The rule and the hand-over are how the product works.
What Enterprise includes
Room for every brand, and the paperwork to match
The whole product at enterprise volume, on terms agreed with a person. Each card shows where it lives in your account.
Up to 999 assistants
One per brand, region, language or desk, each in its own workspace with its own pages, rules and team, and 10 GB for your content.
Up to 999 seats
Every desk on one account, each person with a role and a cap on chats at once.
The largest AI allowance
200,000 AI credits a month, the most of any plan, and message volume agreed with you.
Invoicing and a DPA
Paid by invoice instead of the self-serve checkout, with a data processing agreement signed first.
A person to talk to
A direct support conversation about rollout and problems, agreed up front.
Security and control
Security you can check, not badges to take on trust
The protections below are built into the product and run on every account. Read the rest on our security page, and ask us for anything a vendor review needs.
One workspace cannot see another
Every record is scoped to its workspace at the API. A request for another brand’s conversation is refused, not filtered.
Roles checked on every action
Each person gets a role and a cap on chats at once. Permissions are checked on the server for each action, administrators included.
Two-factor sign-in
Two-factor authentication with recovery codes, and the sessions you can see and end.
Your own AI and phone keys
Bring your own OpenAI, Anthropic or Google key and Twilio account. Traffic runs on your account, under your agreement with that provider.
Credentials encrypted at rest
Provider keys, phone tokens and channel credentials are stored encrypted, never in plain columns.
An audit log
Who changed what in your account, and when.
Export and real erasure
Reports and customer lists export as CSV. A deleted account is refused at sign-in, not merely hidden.
Rules the model cannot overrule
Coverage, phone checks and free times are fixed checks, not model judgement. On the website widget a fixed safety gate runs before every answer.
Your data, in three sentences
- EzyConn trains no AI model of its own on your conversations. Every answer is looked up from your own content at the time it is asked.
- With your own provider key, AI traffic runs on your account, under your own agreement with that provider.
- A data processing agreement and the list of subprocessors are available before you sign anything.
Professional or Enterprise
The same product. More room, and terms to match.
Enterprise runs every feature Professional runs. What changes is the volume and the paperwork. If 10 seats and 10 assistants are enough, Professional may be all you need.
| What you get | Professional | Enterprise |
|---|---|---|
| Every feature of the product | Included | Included |
| Agent seats | 10 | 999 |
| Assistants (brands, regions or desks) | 10 | 999 |
| Active integrations | 10 | 999 |
| AI credits a month | 50,000 | 200,000 |
| Messages a month | 25,000 | Agreed with you |
| Storage for your content | 2 GB | 10 GB |
| How you pay | Self-serve checkout | Invoice, agreed terms |
Rollout
From the first call to every brand answering
One brand can be answering on its website the same day, because the setup itself takes minutes. The rest is configuration, in the order you choose.
A call to scope it
Your brands, desks, channels and volume, and what the first job should be.
Terms and paperwork
Seats and volume agreed, a DPA signed, invoicing set up. Your security questionnaire answered from the real product.
One brand or desk first
Connect its content and rules, put it on the website, watch the conversations and adjust the wording.
Channels and people
Email, WhatsApp, Telegram and your phone line as you want them, with Slack for replies. Invite each desk and set its roles.
The rest of the brands
Each new assistant is configuration, not a rebuild. Its own workspace, its own pages, its own team.
FAQ
The questions your security, legal and procurement teams ask
Answered from the product as it is today.
What does EzyConn Enterprise include?
The same product every plan runs, at enterprise volume and on commercial terms: up to 999 agent seats and 999 assistants, the largest AI allowance of any plan, message volume agreed with you, invoicing, a data processing agreement, and a direct support conversation agreed up front.
Is Enterprise a different product from Professional?
It is the same product. Every feature Enterprise runs is already in Professional. Enterprise raises the limits and adds the terms: volume, invoicing, a DPA and a support conversation. If 10 seats and 10 assistants are enough, Professional may be all you need.
Can we run several brands or regions?
Yes. Each brand or region gets its own assistant in its own workspace, with its own pages, rules, channels and team. One workspace cannot read another’s conversations, bookings or contacts.
How does the AI hand a conversation to our team?
When a customer asks for a person, your rules say so, or a question is not covered by your content, the AI offers your team. When the customer says yes, it invites a live agent with the whole conversation, in the inbox and in Slack. The AI stays quiet until your agent hands it back.
Can we use our own OpenAI, Anthropic or Google account?
Yes. Bring your own key and your AI traffic runs on your account, under your own agreement with that provider. The key is stored encrypted. The same applies to your Twilio account for the phone line.
How does sign-in work for our team?
Each person signs in with email and password and optional two-factor authentication, and seats are managed in the portal.
What can you share for a security review?
We share how the product actually protects your data, a data processing agreement and our list of subprocessors.
Can we pay by invoice and sign a DPA?
Yes. Enterprise is invoiced on agreed terms rather than through the self-serve checkout, and a data processing agreement is signed before rollout.
Does EzyConn connect to our CRM or help desk?
Contacts, bookings and conversation events go to your CRM or help desk through Zapier or a signed webhook to your own systems, and AI actions can call your own API while the AI is answering.
How long does a rollout take?
One brand can be answering on its website the same day, because the setup itself takes minutes. How long the rest takes depends on how many brands, channels and desks you bring, and we agree the order with you on the first call.
Talk to our team
Tell us what you run. We will tell you what fits.
- We reply to arrange a call.We suggest a few times that suit your team.
- We scope it together.Your brands, desks, channels and volume, and what your IT team needs to see.
- Terms, then rollout.Seats and volume agreed, a DPA signed, invoicing set up, and the first brand live.
Prefer email? sales@ezyconn.com
Or ask the chat in the corner of this page. It is EzyConn, answering from this site.