Spas, studios and gyms
Spa and studio booking that never drops a package into a short gap
EzyConn books massages, facials, classes and packages at their real lengths, moves and cancels sessions in the chat, and passes membership, payment and group questions to your team with the details taken.
- Every session at its real length
- Memberships to your team
A worked example. At 21:08 with the spa closed, a guest asks the website chat for the half-day package on Friday. EzyConn offers only 13:00, the one gap long enough for a 180-minute package, and books it. A confirmation email goes out.
Worked exampleThe spa and the guest are invented. The wording is EzyConn’s own.
The day, honestly
The front desk, honestly
Most of the inbox is not a booking, and the booking that goes wrong costs the whole afternoon.
A 180-minute package in a 60-minute gap
Everything after it shuffles, two therapists lose their break, and somebody has to ring a guest to apologise.
Membership questions answered with a booking form
A question about a direct debit is not an appointment. Those messages are most of the inbox, and offering a slot teaches members to ring instead.
An hour held for somebody who does not come
That is the margin of the hour, and it only re-sells if you hear in time, from someone who is busy teaching.
The corporate booking that is not a booking
Twelve people from one office is a plan somebody makes with you, not a slot somebody picks.
The day, laid flat
Three gaps on Friday. Only one fits a half day.
Each treatment has its own length in your settings, so the package is offered into the 180-minute gap and nowhere else.
Friday has three free gaps: an hour at 10:00, three hours at 13:00 and an hour at 17:00. A massage or a facial fits all three. The half-day package fits only the three hours at 13:00, so that is the only time offered for it.
Worked exampleThe day and the lengths are examples. Yours come from your settings and your diary.
What it runs
Three jobs it takes off the front desk
Ready-made processes for spas, studios and gyms. Switch on the ones you want.
- Available now
Membership, billing and group questions
Works out whether it is about a membership, a payment or a group, names who picks it up, takes a name, a number and an email, and invites your team in.
Read the full process: Membership, billing and group questions - Available now
Book a session
A massage, a facial or the half-day package, how soon, a name, a number that dials and an email, then only the times long enough for that session. Booked, with a confirmation email.
Read the full process: Book a session - Available now
Move or cancel a session
Finds the session from the name, number and email it is under, then moves it to a time that fits, or cancels it and puts the time back on sale.
Read the full process: Move or cancel a session
When a person is needed
A membership question goes to the membership team
It names the question, gathers the details, and a colleague takes the conversation over.
- Customer: Hi, I want to pause my membership for a month while I travel.
- EzyConn: What’s it about: your membership, a payment, or booking a group in?
- Customer: My membership
- EzyConn: That’s one for the membership team. Let me take a couple of details and pass you across.
- With your teamMembership · Leah Brooks · number checked · email taken
- Nina, membershipYour team: Hi Leah, happy to pause it for you. I’ll confirm the dates by email this afternoon.
It names what it is
Membership, payment or group, asked in the process’s own words.
It gathers the details
A name, a number and an email, so your membership team can act on it.
Your team takes it from there
The question reaches your inbox with everything gathered, and whoever replies holds the conversation.
Where it answers
Your website, WhatsApp and the front desk phone
The same agent and the same diary, wherever the guest starts.
Your website
Guests book a treatment in the evening. It offers only the times long enough for what they chose.
WhatsApp
Where members message about a session or a direct debit. Your team can step into the thread at any point.
Your phone lineFrom Starter
The call at the front desk while the therapist is mid-treatment, answered on your own number.
You connect your own Twilio number.
Also answers onTelegramEmail
Your team replies fromSlackMicrosoft TeamsBeta
Every channel EzyConn answers onWorked exampleThe messages in the drawings are examples. The replies are the processes’ own wording.
Worked example
Asked at 21:05. Booked by 21:09.
A half-day package booked in the evening with the spa closed. Every question is the booking process’s own wording.
- 21:05Customer: Hi, can I book the half-day package?
- 21:05EzyConn: What would you like: a massage, a facial, or the half-day package?
- 21:05Customer: The half-day package
- 21:06EzyConn: How soon would you like to come in?
- 21:06Customer: Friday if possible
- 21:06EzyConn: And who should we put this down for?
- 21:06Customer: Sofia Marin
- 21:07EzyConn: What’s the best number to reach you on?
- 21:07Customer: 07700 900592
- 21:07EzyConn: What’s the best email address for the appointment and its confirmation?
- 21:07Customer: sofia@example.com
- 21:08EzyConn: Anything you’d like us to know before you arrive?
- 21:08Customer: It’s a birthday treat
- 21:08EzyConn: Available times for Half-day package on Friday 9 October: 13:00. Would you like to book one of these times?
- 21:08Customer: 13:00
- 21:09EzyConn: You’re booked for Friday 9 October at 13:00. Your confirmation is on its way to sofia@example.com.
In your diary
Half-day packageFriday 9 October, 13:00 to 16:00
- Guest
- Sofia Marin
- Phone
- 07700 900592
- Length
- 180 minutes
- Note
- A birthday treat
Booked
Sent to sofia@example.com
Booking Confirmed: Half-day package
Four minutes, the one three-hour gap filled, and no afternoon reshuffled.
Worked exampleStillwater Spa, Sofia and the number are invented, and the times are illustrative. The questions are the process’s own.
Setup
Four settings, entered once. It reads them every time.
Your hours, your clock, your own treatments with their real durations and prices, and a live price-list entry behind each so a booking points at something real.
- Your opening hoursFor example: Every day, 9:00 to 18:00
- Your timezoneFor example: Europe/London
- Your services, their length and their priceFor example: Massage, facial, half-day package
- Your price listFor example: Half-day package, 180 minutes
FAQ
Questions studios ask before they switch it on
From package lengths to group bookings.
Can EzyConn book spa treatments and studio sessions?
Yes. It asks which treatment, how soon, a name, a number and an email, then offers only the times long enough for that session and books one, with a confirmation email.
Will a long package land in a gap that fits?
Yes. Each treatment carries its own length in your settings, so a 180-minute package is only offered into a gap of at least 180 minutes.
What happens to membership and direct-debit questions?
It names a membership or payment question and passes it to your team with a name, a number and an email.
What about corporate or group bookings?
A group is passed to your team as a group, with the details taken, because twelve people from one office is a plan somebody makes with you, not a slot.
Which plan do I need?
The ready-made booking processes run on workflows, which are from Starter. Answering on your phone line is from Starter.
Keep reading
Guides for your trade, and the industries beside it
Guides
Other industries
- Home servicesHVAC, plumbing, electrical and any trade that drives to the customer.
- AutomotiveMobile mechanics and independent workshops.
- Aesthetics & beautySalons, spas and clinics booking treatments.
- Retail & showroomConsultations, quotes and purchase appointments.
- DentalNew patients, appointment changes and treatment enquiries.
- HealthcareAppointment scheduling and patient routing for practices.
- Wellness & fitnessStudios, gyms and practitioners booking sessions.
- Translation & interpretationAgencies capturing jobs and booking interpreters.
Start free
Fill the room while the spa is quiet
Add your treatments with their lengths, set your hours, and guests book the gaps that genuinely fit.
Free plan, no card.