Notifications
EzyConn tells the right person when it matters: a new message, a customer handed over, a booking made. Alerts reach your team in the inbox, on the desktop and in Slack, and your customer gets the confirmation that matters to them.
A worked example of one morning. A website chat message raises a desktop alert. A WhatsApp customer who says yes to a person is assigned to a teammate, who is told in the inbox, and the hand-over is posted to Slack with its routing reason. A customer who books in the chat receives a confirmation email.
Worked exampleThe people and times are invented. The alert wording is EzyConn’s own.
Who hears what
Two audiences, each told about the moments that change what they do next.
A sound and a toast in the inbox that opens the conversation. A desktop alert too, if the tab is in the background.
When a customer says yes to a person, a teammate is assigned and told straight away, with the conversation attached.
Your team hears about each new appointment, so nobody finds it in the diary by surprise.
Any process can include a step that tells someone what happened, from Starter.
An email with the subject “Booking Confirmed” and the service name, queued the moment the appointment is written.
When they accept a person, the chat says so: “Thanks, I’m connecting you to a support specialist now. Please hold for a moment.”
If every teammate is busy, the chat tells them that honestly rather than leaving them waiting in silence.
In Slack
Each conversation gets its own channel, with the question, who is asking and where from. Join the channel, reply, and the customer reads it where they wrote.
Give every conversation its own channel, as here, or keep them as threads in one channel you pick.
Minimal, standard or detailed: from just the question to the full visitor information shown here.
An escalation says why it was raised and carries the conversation so far, so nobody asks the customer to repeat themselves.
Website chat, WhatsApp and texts to your Twilio number all arrive the same way, labelled with where they came from.
Worked exampleThe visitors are invented. The layout and wording are the Slack post’s own.
Quiet by design
A team alerted about everything stops reading any of it. These rules keep the useful alerts useful.
No toast for the conversation already open in front of you. Being interrupted about the thing you are reading teaches people to ignore alerts.
The browser alert fires when the tab is in the background, and only if you switched it on.
Switch an alert off and it stays off. The setting is read every time, not remembered from this morning.
Mark a conversation urgent, or notify a supervisor from inside it, when the routine flow is not enough.
Drawn from the profile pageThe switches and their wording are the portal’s own.
Plans
FAQ
Including what a customer is told when they book.
When a customer says yes to a person, a teammate is assigned and notified in the inbox, and if Slack is connected the conversation is posted to the channel you chose. A new message also plays a sound and shows a toast, and raises a desktop alert when the tab is in the background.
Yes. Pick the channel to post in, choose one thread per conversation or a separate channel per conversation, and set how much detail is posted: minimal, standard or detailed. Replies typed there reach the customer.
Yes, by email, with the subject “Booking Confirmed” and the service name. It is queued as soon as the appointment is written.
Yes. Desktop alerts are a switch on your own profile, and they only appear when the EzyConn tab is in the background. Switching them off is respected every time.
Security alerts, team activity and product updates, each with its own switch. Offers and tips stay off unless you ask for them.
Inbox, desktop, email and Slack alerts are on every plan. A booking confirmation comes with booking in the chat, from Starter, and a notify step inside a process comes with workflows, from Starter. Text messages are billed by Twilio.
Start free
Connect Slack, switch on desktop alerts, and the next hand-over reaches whoever is free.
Free plan, no card.