Deflect the repetitive questions, hand off the rest
EzyConn answers the questions your website already answers, automatically and around the clock, and routes everything else to your team with the full conversation attached.
No credit card required • Free Basic plan • Trained on your site in minutes
The same ten questions, every single day
Open your inbox on a Monday and you can predict most of it before you read a word. What is your return policy. Do you ship to Canada. Which plan includes this feature. How do I reset my password. Every one of those answers already exists on a page you wrote, and every one of them still lands on a person who has to stop what they are doing, find the link, and paste it in.
The cost is not just the five minutes per reply. It is the context switch that follows your agents into the complicated tickets, the queue that grows overnight because nobody answers at 2 a.m., and the customers in other time zones who give up and buy elsewhere while your reply sits in a queue. Hiring more people to copy and paste policy pages is the expensive way to solve a problem your content already solved.
The fix is not a wall of canned macros or a bot that traps people in menu loops. It is splitting the queue in two: questions your content can answer, handled instantly by AI, and questions that genuinely need a person, delivered to that person with context instead of a cold start.
How EzyConn does it
Trained on answers you already wrote
Paste your website URL and EzyConn crawls your pages, help docs, and policies with no code. It re-crawls nightly, so when you update a shipping policy on Tuesday, the bot stops quoting the old one on Wednesday, without anyone retraining anything.
Confidence decides who answers
EzyConn runs on multi-model AI, GPT-4o and Claude, and scores its own confidence on every reply. Above your threshold, the AI answers. Below it, or when a customer asks for a person, the conversation hands off to your team instead of guessing. You set how cautious that threshold is.
One inbox for everything that escalates
Handoffs from every channel land in one shared inbox with the full transcript, so no agent ever asks a customer to repeat themselves. Assign conversations, leave internal notes, and see who is handling what at a glance.
Edge cases route themselves
Workflow automation and decision trees handle the predictable exceptions: send refund requests to the person who approves refunds, tag billing questions for finance, and collect the details a human will need before the handoff happens. Analytics then show which questions come up most, so you know which page to improve next.
What one conversation looks like
The whole point is that most conversations end at step two, and the ones that do not arrive at your team ready to solve.
A question comes in
From the website widget, WhatsApp, or wherever your customers already are.
AI answers instantly
From your own pages and policies, in the customer’s language, at any hour.
Low confidence? Handoff
Account-specific or unusual questions route to a human with the transcript attached.
Your team closes it out
Agents reply from the shared inbox or straight from Teams and Slack.
Works where you work
Customers write in from the widget or WhatsApp; your agents reply from the tools they already have open. Native, not a notification relay.
One-click installs for Shopify and WordPress, answers in 50+ languages, and integrations with HubSpot, Salesforce, Zendesk, Zapier, and 30+ other tools.
Customer support FAQ
What kinds of questions can the AI actually answer?
Anything your published content already answers: shipping and return policies, pricing, plan differences, how-to and setup questions, compatibility, and product details. EzyConn crawls your website with no code and re-crawls it nightly, so its answers track your pages. It does not look up live order or account data; questions that need account access are handed to a human with the full conversation attached.
How does the human handoff work?
Every AI answer carries a confidence score. When confidence drops below the threshold you set, or a customer asks for a person, the conversation moves to your team with the transcript intact. Your agents pick it up in the shared inbox or reply directly from Microsoft Teams, Slack, Zoom, or Google Chat, and the customer stays in the same chat window the whole time.
How much of our support volume can it take on?
It depends on how much of your volume is repetitive and how well your pages answer it, so we will not promise a number for your team. What we can share as a beta observation: beta teams see up to 80% of questions resolved automatically. The analytics dashboard shows your own resolution rate from day one, so you can judge it on your traffic, not ours.
Give your queue a first line of defense
Point EzyConn at your website today and watch it answer your real customer questions. The Basic plan is free forever, no credit card required.