Bridal, group and gift-voucher enquiries
You say what it is about and get a straight answer about who is picking it up, instead of a booking form that cannot cope with six bridesmaids.
- Industry
- Aesthetics & beauty
- Shape
- Get it to the right person
- Plan
- Starter and above
Across Aesthetics & beauty: Bookings and enquiries only. EzyConn does not answer questions about treatments or aftercare.
The situation it is for
These are the highest-value messages a salon receives and the slowest to answer, because they arrive between clients and need a real conversation. Qualifying them and getting the contact details while the person is still there is the whole job.
Somebody messages about a wedding, a party or a gift voucher. None of those is one person in one chair, so none of them can be booked here. The bot works out which of the three it is, says so, takes a name, a number and an email, and puts a person on it with the detail already gathered.
Who runs it
Salons and studios selling bridal work, group bookings and vouchers alongside the column diary.
It starts when somebody types
- “wedding hair”
- “bridal party”
- “hen party”
- “gift voucher”
- “booking for a group”
The conversation
What it asks
4 questions, asked in this order. Every answer is written down for whoever picks the job up.
- 01What you need
“What's it about — a wedding, a group booking, or a gift voucher?”
Decides which route the conversation takes and which team is named to the customer. Nothing is booked here, so no appointment length is read.
- A wedding
- A group booking
- A gift voucher
- 02Name
“And who should we put this down for?”
The name the appointment or enquiry is recorded under.
- 03Phone
“What's the best number to reach you on?”
The only way to reach the customer if anything changes.
- 04Email
“And an email address so they can send you the details?”
The email address it is recorded against.
Those options are the starting set. The services you configure — and, where a process asks for them, the languages you work in — replace them, and the wording follows.
The rules that run
Checks, not judgement calls. The same answer every time, from your own settings.
- Is this a number that actually dials?
What you need set up
Settings in your own account. Nothing here is guessed on your behalf.
- Your services, their length and their price
How it can end
The complete list. There is no other ending it can reach.
- Handed to a person
- Visitor left
Available, with a limit
The limits
This process runs, and it stops short of something its name suggests. Here is exactly what, in full.
- The team is named, not assigned. Either way the conversation goes to whoever picks it up, with the right team written down in front of them.
- A bridal party cannot be booked here, and that is a fact about the platform rather than a wording choice.
- A gift voucher is a payment, and nothing inside a process can take one — there is no voucher, credit or balance anywhere in the product.
- No price is quoted for anything.
And what is not in the product at all
Not a setting you have missed, and not on a list of things arriving shortly.
- A handoff writes down the right team and nothing delivers the conversation to it. It reaches whoever picks it up, with the team named in front of them.
- Nothing inside a process can take a deposit, a subscription, or a payment of any kind.
More for aesthetics & beauty
Built on the same engine and the same settings — get it to the right person is one of 6 shapes the whole catalogue is made from.
- AESTH-02Available now
Treatment booking
Aesthetics & beauty
You are shown times that are genuinely free for the length your treatment takes, and you leave with one booked.
- AESTH-03Available, with a limit
Existing client — move or cancel an appointment
Aesthetics & beauty
You move or cancel your own appointment in the chat, at eleven at night if that is when you remembered, instead of leaving a voicemail nobody picks up until the salon opens.
Run this one on your own hours, services and postcodes.
Starter and above. Your settings decide the wording, the durations, the prices and the times it offers — nothing on this page is a template you have to accept as written.