Live Chat for Slack Teams
A visitor asks a question on your site, it lands in your Slack channel as a thread, and your team answers without opening another tool.
No credit card required • Free plan: 2 seats and 500 messages a month
From your website to Slack and back
One conversation, no dashboard in between. This is the whole loop.
A visitor asks a question in the chat widget on your site.
The question posts to #support-inbox the moment it arrives, with the page the visitor is on.
Your reply in the Slack thread appears back in the widget instantly.
AI answers first, your team gets the judgment calls
Train the chatbot on your docs and site, and it answers routine questions on its own using GPT-4o and Claude, in 30 languages, day and night. When a conversation needs a human, it posts to your channel with the full transcript and visitor details, so the agent never starts from "hi, how can I help?"
- Full transcript, page, and location in the Slack thread
- One-click claiming so two people never answer the same visitor
- Real-time typing indicators while the visitor writes
AI · answered from your knowledge base
An agent replies in this same window
Widget appearance
Brand color
A widget that looks like your site, not ours
Match your brand colors, set your own logo and bot avatar, and write the welcome message in your voice. The "Powered by" link comes off on every plan, including free.
- Custom logo and bot avatar
- Brand color matching and custom welcome messages
- No EzyConn branding, even on the free plan
Built for how your team already works in Slack
Seats you can count
Every plan prints its seat allowance. Nothing here is described as unlimited, because nothing is.
Slash commands
Use /reply, /close, and /note to manage chats without clicking.
Dedicated channels
Route sales questions to #sales-leads and support to #support-inbox.
File sharing
Drag a file into the thread and it reaches the visitor in the widget.
Thread-based conversations
Five simultaneous chats stay in five tidy threads, not channel soup.
Visitor context
Page, location, and history sit alongside every conversation.
2 min
Typical setup: authorize the Slack app, paste the widget snippet on your site
$0
Free plan with 2 seats and 500 messages a month, no EzyConn branding
30
Languages the AI answers in, running on GPT-4o and Claude
Why run live chat for Slack instead of another dashboard?
We've watched a lot of small teams buy a chat tool, use it enthusiastically for two weeks, then quietly stop checking it. The tool wasn't bad. It just lived in a browser tab nobody kept open. Slack is different: your team is already staring at it. When a website chat posts to #website-support like any other message, response times drop because nobody has to remember to check anything.
Threads keep it sane. Each visitor conversation lives in its own thread, so five simultaneous chats don't turn the channel into soup. Route sales questions to #sales-leads and bug reports to #support-tier-1, use /reply and /close to work without touching your mouse, and drag files straight into the thread to send them to the visitor.
The AI chatbot handles the questions that don't need a human. Train it on your docs and site, and it answers on its own using GPT-4o and Claude, in 30 languages, day and night. Your team only gets pinged when a conversation actually needs judgment.
On cost: our free plan gives you 2 seats and 500 messages a month with no EzyConn branding on the widget. Social Intents, the other big name in Slack live chat, has no free plan and only removes its branding on the $99/mo Pro tier. Our paid plans are Starter at ₹2,499/mo and Professional at ₹6,499/mo, and EzyConn holds no SOC 2, ISO 27001 or HIPAA certification if your customers ask for the paperwork.
Slack live chat: common questions
How do website chats reach my Slack workspace?
You authorize the EzyConn app for your workspace and drop our widget script on your site. New chats post to the channel you pick, an agent clicks Join Chat, and every reply in the thread shows up in the visitor's widget instantly. Most teams are live in under 2 minutes.
Can more than one person handle chats?
Yes, and you don't pay per agent. Add your whole team to the support channel; whoever claims a chat owns it, and everyone else can see the thread for context. One-click claiming stops two people from answering the same visitor.
What does the AI chatbot do before a human joins?
It answers routine questions from your knowledge base using GPT-4o and Claude, in 30 languages. When it can't help, it posts the conversation to Slack with the transcript and visitor details (page, location) so the agent starts with full context instead of "hi, how can I help?"
How much does it cost?
Free covers 2 seats and 500 messages a month. Starter is ₹2,499/mo, Professional is ₹6,499/mo. The pricing page has the full breakdown.
We're moving off Slack to Teams. Do we lose the setup?
No. EzyConn is native on Microsoft Teams, Slack, and Zoom, so the same widget and chatbot follow you. See the Teams integration for how that side works.
Start chatting in Slack today
Join the early teams using EzyConn to support customers from Slack. No credit card, and the free plan is 2 seats and 500 messages a month.