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EzyConn

Translation and interpreting agencies

The whole quote request, captured in one conversation

EzyConn asks the questions a quote actually needs, reads the language pair back so a typo does not cost a day, books interpreting at the length it takes, and passes “any news?” to the project manager.

Start freeRead an interpreter booked at 08:57
  • The pair read back
  • Interpreting booked by length
  • Priced by your team

A worked example. With the office closed, a client asks the website chat for a translation quote. EzyConn asks which language the document is in and which language it is needed in, reads the pair back as Spanish into English, and goes on to the material, the certification and the deadline. The quote request lands with the team to price.

Worked exampleThe agency and the client are invented. The questions are EzyConn’s own.

The day, honestly

What an agency inbox is really full of

Quote requests that take four emails to become quotable, chases nobody can answer without the file, and interpreting that has to close in one exchange.

  • “How much to translate this?” arrives with two words in it

    Then four emails to establish the pair, the material, the volume, the certification and the date. By the third, the client has asked somebody else.

  • The typo that costs a day

    A pair typed the wrong way round, or Brazilian Portuguese recorded as Portugal. Nobody catches it until a project manager opens the job.

  • “Any news on my translation?”

    The second-largest source of messages, and one nobody can answer without opening the file, or should answer with a guessed delivery date.

  • Interpreting has to close in one exchange

    Always the same five questions: which pair, phone, video or in person, how long, when and where, asked of somebody already on another call.

The quote request

Four emails of questions, asked while they are still there

The pair and the deadline come before any contact detail, because they decide whether you can take the work at all. Certification is asked together with who wants it. Then a person prices it.

The questions, in the order they are asked

  1. ServicePicked: Document translationWebsite and software localisationSubtitling and transcription
  2. In Spanishfrom your own language list
  3. Into Englishfrom your own language list
  4. MaterialPicked: LegalMarketingTechnicalAcademicOther
  5. How muchUnder a pagePicked: A few pagesDozens of pagesHundreds of pagesNot sure yet
  6. CertifiedStandardPicked: For immigrationFor a courtFor a universityFor an employerCertified, not sure who forNot sure
  7. Needed byToday or tomorrowPicked: Within the weekWithin two weeksNo fixed date yet
  8. ThenA name, a number checked as it is typed, and the email for the quote.

Quote requestWith your team

Spanish into EnglishRead back in the chat, so a typo is caught while they are still there

Service
Document translation
Material
Legal
How much
A few pages
Certified
For immigration
Needed by
Within the week
Quote to
Lucía Romero
Phone
07700 900215, checked
Email
lucia@example.com
  • Price: set by your team.
  • The file: asked for by your team.
  • A language you do not listis captured as the client typed it. The chat never says the pair is unavailable.
  • A service you do not offerstill reaches a person, with the whole specification collected.
  • Your team raises the jobin whatever your agency already runs on, with the whole specification in hand.

Worked exampleLucía and the answers given are invented. The questions and the answers offered are the quote process’s own.

What it runs

Three jobs it takes off the project desk

Ready-made processes for translation and interpreting agencies. Switch on the ones you want.

  • Available now

    Capture a quote request

    The service, both languages, the material, roughly how much, whether it must be certified and who is asking, the deadline and contact details, then hands the whole specification to your team to price.

    Read the full process: Capture a quote request
  • Available now

    Work already with you

    Progress, a changed deadline, something to add, the invoice or a complaint: it names which, takes a name, a number and an email, and invites the right person in.

    Read the full process: Work already with you
  • Available now

    Book an interpreting session

    Both languages, by phone, video or in person and for how long, when, where and what the interpreter should know, then a time from your diary for that length.

    Read the full process: Book an interpreting session

When a person is needed

“Any news?” goes to the project manager

It names which of the five questions it is, gathers the details, and a colleague takes the conversation over.

Meridian LanguageWhatsApp

  1. Customer: Hi, any news on my translation? It was due Friday.
  2. EzyConn: What’s it about: how the work is coming along, a deadline that has changed, something that needs changing or adding, the invoice, or something you’re not happy with?
  3. Customer: How it’s coming along
  4. EzyConn: That’s one for the project manager looking after it. Let me take a couple of details and pass you across.
  5. With your teamProgress · Kenji Watanabe · number checked · email taken
  6. Elena, project managerYour team: Hi Kenji, your translation is with the reviewer and on track for Friday. I’ll send it the moment it’s signed off.

  • Progress goes to a person

    It names the question and passes it to whoever has the file, so the delivery date comes from them.

  • It names the right person

    Project manager, accounts or account manager, written down in front of whoever picks it up.

  • Your team takes it from there

    The question reaches your inbox with a name, a number and an email, and your colleague holds the conversation.

Where it answers

Your website, WhatsApp and the interpreting line

The same agent and the same diary, wherever the client starts.

  • Your website

    Quote requests arrive on your site at night. It captures the whole specification before anybody prices it.

  • WhatsApp

    Where clients chase work already with you. Your project managers can step into the thread at any point.

  • Your phone lineFrom Starter

    Interpreting requests that have to close in one call, answered on your own number by the same agent.

    You connect your own Twilio number.

Also answers onTelegramEmail

Your team replies fromSlackMicrosoft TeamsBeta

Every channel EzyConn answers on

Worked exampleThe messages in the drawings are examples. The replies are the processes’ own wording.

Worked example

Asked at 08:52. Booked by 08:57.

A video interpreting assignment booked before the office opened. Every question is the interpreting process’s own wording.

Meridian LanguageWebsite chat · Monday

  1. 08:52Customer: I need an interpreter for a meeting next week.
  2. 08:52EzyConn: Which language does the client speak?
  3. 08:52Customer: Polish
  4. 08:53EzyConn: And which language does the interpreter need to work into?
  5. 08:53Customer: English
  6. 08:53EzyConn: How is it being done: by telephone, by video, or in person, and roughly how long for?
  7. 08:53Customer: By video, about an hour
  8. 08:54EzyConn: When do you need somebody: today or tomorrow, within the week, within two weeks, or is there no fixed date yet?
  9. 08:54Customer: Within the week
  10. 08:54EzyConn: Who should the assignment be booked under?
  11. 08:54Customer: Anna Kowalski
  12. 08:55EzyConn: What’s the best number to reach you on?
  13. 08:55Customer: 07700 900374
  14. 08:55EzyConn: And the best email address for the confirmation?
  15. 08:55Customer: anna@example.com
  16. 08:56EzyConn: Which platform is the call on, and is there anything the interpreter should know?
  17. 08:56Customer: Teams, it’s a tenancy meeting
  18. 08:56EzyConn: Available times for Video interpreting on Thursday 8 October: 10:00, 14:00. Would you like to book one of these times?
  19. 08:56Customer: 14:00
  20. 08:57EzyConn: You’re booked for Thursday 8 October at 14:00. Your confirmation is on its way to anna@example.com.

In your diary

Video interpretingThursday 8 October, 14:00 to 15:00

Booked under
Anna Kowalski
Phone
07700 900374
Where
Teams, a tenancy meeting
Needed
Within the week

Booked, interpreter to confirm

Sent to anna@example.com

Booking Confirmed: Video interpreting

Five minutes, and an hour held in your diary for your team to assign a Polish interpreter.

Worked exampleMeridian Language, Anna, the meeting and the number are invented, and the times are illustrative. The questions are the process’s own.

Setup

Five settings, entered once. It reads them every time.

Your services, your hours and clock for the interpreting diary, and (this one matters most here) the languages you actually work in.

  • Your opening hoursFor example: Mon to Fri, 8:30 to 18:00
  • Your timezoneFor example: Europe/London
  • Your services, their length and their priceFor example: Document translation, localisation, subtitling, telephone, video and in-person interpreting
  • Your price listFor example: Video interpreting, 60 minutes
  • The languages you work inFor example: English, Spanish, Polish, Portuguese (Brazil), Portuguese (Portugal) and 23 more

How setting up EzyConn works

FAQ

Questions agencies ask before they switch it on

From quote requests to interpreting.

What does EzyConn capture for a translation quote?

The whole quote request: the service, both languages, the material, roughly how much, whether it must be certified and who is asking, and the deadline. It hands the specification to your team to price.

Can it book interpreting sessions?

Yes. It asks for both languages, telephone, video or in person and how long, when, where and what the interpreter should know, then books a time from your diary, and your team confirms the interpreter.

What happens with “any news on my translation?”

It names the question (progress, a deadline change, an addition, the invoice or a complaint) and passes it to the right person with a name, a number and an email.

What if a client asks for a language we do not list?

It is captured, not refused, so your team sees the request and decides.

Which plan do I need?

The ready-made processes run on workflows, which are from Starter. Answering on your phone line is from Starter.

Keep reading

Guides for your trade, and the industries beside it

Guides

Other industries

Start free

A quotable request, the first time they ask

Add your services and the languages you actually work in, set your interpreting lengths, and clients leave the chat with a request a person can price.

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Free plan, no card.