Urgent callout — get a person on to it now
You are not asked to pick a time slot. You say where you are and what's happened, and somebody takes over the conversation.
- Industry
- Home services
- Shape
- Get a person on it now
- Plan
- Starter and above
The situation it is for
The out-of-hours message that used to sit unread until morning. It gets qualified, geographically filtered and escalated with a working phone number attached, in the time it takes to type three answers.
Water is coming through a ceiling, or there's no heat in January. The bot checks the address is one you cover, finds out what's happened, takes a number that dials, and puts a colleague on the conversation.
Who runs it
Trades that take urgent work, plumbing, heating, electrical, restoration.
It starts when somebody types
- “emergency”
- “burst pipe”
- “water coming through the ceiling”
- “no heat and it's freezing”
- “urgent help”
- “flooding”
The conversation
What it asks
5 questions, asked in this order. Every answer is written down for whoever picks the job up.
- 01Postal code
“What's the postal code where you need us?”
Decides the service area before anything else is promised.
- 02What you need
“What's happened — water coming in, no heat or hot water, or no power?”
Decides which route the conversation takes and which team is named to the customer.
- Water coming in — a burst or a leak
- No heat or no hot water
- No power
- 03Name
“And who's there — who should they ask for?”
The name the appointment or enquiry is recorded under.
- 04Phone
“What's the best number to reach you on?”
The only way to reach the customer if anything changes.
- 05Email
“And an email address, in case we can't get you on the phone?”
The email address it is recorded against.
Those options are the starting set. The services you configure, and, where a process asks for them, the languages you work in, replace them, and the wording follows.
The rules that run
Checks, not judgement calls. The same answer every time, from your own settings.
- Do we cover this postcode?
- Is this a number that actually dials?
What you need set up
Settings in your own account. Nothing here is guessed on your behalf.
- The postcodes you cover
- Your services, their length and their price
How it can end
The complete list. There is no other ending it can reach.
- Outside the area you cover
- Handed to a person
- Visitor left
More for home services
Built on the same engine and the same settings: get a person on it now is one of 6 shapes the whole catalogue is made from.
- HS-01Available
New service request
Home services
You say what's wrong and where you are, and you leave the chat with a real appointment at a real time, not a promise that somebody will call you back.
- HS-02Available
Existing customer — move or cancel a booked visit
Home services
You give the details the job is booked under and either pick a new time from what's actually free or cancel it, in the same conversation, without a phone call and without waiting for somebody to ring back.
Run this one on your own hours, services and postcodes.
Starter and above. Your settings decide the wording, the durations, the prices and the times it offers: nothing on this page is a template you have to accept as written.