Salons, spas and beauty clinics
Salon booking that knows a colour takes longer than a cut
EzyConn books cuts, colours and treatments at your own lengths and prices, moves and cancels them when a client cannot make it, and passes bridal, group and gift-voucher enquiries to your team with the detail gathered.
- Your treatments, your lengths
- Moves and cancels in the chat
- Treatment questions go to your team
A worked example. At 22:44, with the salon closed, a client asks the website chat for a cut and colour on Saturday. EzyConn offers only the two gaps long enough for a 150-minute treatment, 10:00 and 13:30, and skips a 90-minute gap at the end of the day. The client picks 13:30, the appointment is written into Saturday’s book, and a confirmation email is sent.
Worked exampleThe salon, the clients and the prices are invented. The wording is EzyConn’s own.
The day, honestly
The salon floor, honestly
The messages arrive when every pair of hands is busy, and the ones worth most arrive after you have shut.
Everyone who could answer has their hands in someone’s hair
The phone rings mid-colour, then again at the backwash. Whoever runs to it apologises to two clients on the way, and the caller has already tried somewhere else.
A three-hour colour lost on a Friday afternoon
Chair time you cannot re-sell is the most expensive gap in the week. The only thing that saves it is hearing early enough to fill it.
A bridal enquiry does not fit a booking form
Six bridesmaids at staggered times on one morning is not one appointment, and a form that pretends it is loses the best message of the month.
Remembered at eleven at night
A client realises she cannot make Friday when the salon is dark. A voicemail waits until nine, by which time the slot is hard to sell.
What it runs
Three jobs it takes off the front desk
Ready-made processes for salons, spas and clinics. Switch on the ones you want.
- Available now
Bridal, group and voucher enquiries
Works out whether it is a wedding, a group or a gift voucher, takes a name, a number that dials and an email, and invites your team in with the detail gathered.
Read the full process: Bridal, group and voucher enquiries - Available now
Book a treatment
Which treatment, how soon, a name, a number that dials and an email, then only the times long enough for that treatment. The client leaves booked, with a confirmation email.
Read the full process: Book a treatment - Available now
Move or cancel an appointment
Finds the appointment from the name, email and number it is under, then moves it to a time that fits the same treatment, or cancels it and puts the chair back on sale.
Read the full process: Move or cancel an appointment
When a person is needed
A wedding is not one chair. It goes to your team.
Bridal, group and gift-voucher enquiries are named, the detail is gathered, and someone from your salon takes the conversation over.
- Customer: I’m getting married in June and need hair for me and four bridesmaids.
- EzyConn: What’s it about: a wedding, a group booking, or a gift voucher?
- Customer: A wedding
- EzyConn: And who should we put this down for?
- Customer: Hannah Clarke, 07700 900284, hannah@example.com
- With your teamBridal · Hannah Clarke · number checked · email taken
- Sophie, from the salonYour team: Congratulations, Hannah! I look after our weddings. Can I call you tomorrow to plan the morning?
It names what it is
Wedding, group or voucher, asked in the process’s own words, so the right person picks it up knowing what it is.
It gathers the detail
A name, a number that dials and an email, ready for whoever plans the day.
Your team takes it from there
The enquiry reaches your inbox with everything gathered, and whoever replies holds the conversation.
Where it answers
Your website, WhatsApp and the phone at the backwash
The same agent and the same book, wherever the client starts.
Your website
Most bookings start on your own site after hours. It answers there, at the length each treatment takes.
WhatsApp
Where regulars message to move an appointment. Your team can step into the thread at any point.
Your phone lineFrom Starter
The call that rings out at the backwash is answered on your own number by the same agent.
You connect your own Twilio number.
Also answers onTelegramEmail
Your team replies fromSlackMicrosoft TeamsBeta
Every channel EzyConn answers onWorked exampleThe messages in the drawings are examples. The replies are the processes’ own wording.
Worked example
Asked at 22:41. Booked by 22:45.
A cut and colour booked on a Thursday night with the salon closed. Every question is the booking process’s own wording.
- 22:41Customer: Hi, can I book a cut and colour for Saturday?
- 22:41EzyConn: What would you like booked in: a cut and finish, colour, or both?
- 22:41Customer: Both please
- 22:42EzyConn: How soon would you like to come in?
- 22:42Customer: This Saturday if you can
- 22:42EzyConn: And who should we put this down for?
- 22:42Customer: Priya Shah
- 22:43EzyConn: What’s the best number to reach you on?
- 22:43Customer: 07700 900461
- 22:43EzyConn: What’s the best email address for the appointment and its confirmation?
- 22:43Customer: priya@example.com
- 22:44EzyConn: Anything the stylist should know?
- 22:44Customer: Going a little lighter for summer
- 22:44EzyConn: Available times for Cut and colour on Saturday 10 October: 10:00, 13:30. Would you like to book one of these times?
- 22:44Customer: 13:30
- 22:45EzyConn: You’re booked for Saturday 10 October at 13:30. Your confirmation is on its way to priya@example.com.
In your diary
Cut and colourSaturday 10 October, 13:30 to 16:00
- Client
- Priya Shah
- Phone
- 07700 900461
- Length
- 150 minutes
- Note
- Going a little lighter for summer
Booked
Sent to priya@example.com
Booking Confirmed: Cut and colour
Four minutes, a 150-minute gap filled, and nobody left a client in the chair to answer it.
Worked exampleRowan & Wilde, Priya and the number are invented, and the times are illustrative. The questions are the process’s own.
Setup
Four settings, entered once. It reads them every time.
Your hours, your clock, your services with your own lengths and prices, and a live price-list entry behind each one so the booking points at something real.
- Your opening hoursFor example: Tue to Sat, 9:00 to 18:00
- Your timezoneFor example: Europe/London
- Your services, their length and their priceFor example: Blow-dry, cut and finish, colour, cut and colour
- Your price listFor example: Cut and colour, 150 minutes, £128
FAQ
Questions salons ask before they switch it on
From treatment lengths to bridal parties.
Can EzyConn book appointments for my salon?
Yes. It asks which treatment, how soon, a name, a number and an email, then offers only the times in your book that are long enough for that treatment, and books one. The client gets a confirmation email.
Does it know a colour takes longer than a cut?
Yes. Each service has its own length in your settings, so a 150-minute cut and colour is only ever offered into a gap of at least 150 minutes.
What happens with a bridal, group or gift-voucher enquiry?
It names it as bridal, group or voucher, takes a name, a number that dials and an email, and invites your team in, because a wedding morning is planned by a person.
Can clients move or cancel their own appointment?
Yes, in the chat. It finds the appointment from the name, email and number it is under, then moves it to a time that fits the same treatment, or cancels it.
Who answers questions about treatments or aftercare?
Your team. EzyConn does the reception work (booking, moving, cancelling and routing), and questions about a treatment, suitability or aftercare go to a person.
Which plan do I need?
The ready-made booking processes run on workflows, which are from Starter. Answering on your phone line is from Starter.
Keep reading
Guides for your trade, and the industries beside it
Guides
Other industries
- Home servicesHVAC, plumbing, electrical and any trade that drives to the customer.
- AutomotiveMobile mechanics and independent workshops.
- Aesthetics & beautySalons, spas and clinics booking treatments.
- Retail & showroomConsultations, quotes and purchase appointments.
- DentalNew patients, appointment changes and treatment enquiries.
- HealthcareAppointment scheduling and patient routing for practices.
- Wellness & fitnessStudios, gyms and practitioners booking sessions.
- Translation & interpretationAgencies capturing jobs and booking interpreters.
Start free
Fill the chair while the salon is dark
Add your treatments with their lengths and prices, set your hours, and clients book the gaps that genuinely fit.
Free plan, no card.