Bookings
Appointment booking, inside the conversation
Customers book, move and cancel in the chat, at times you are really free. EzyConn reads your hours and the calendar you connect, sizes each slot to the service, and never lets two people take the same time.
- Google Calendar and Microsoft 365
- No double bookings
- Booking in chat from Starter
A worked example. A customer asks a salon’s website chat for a cut and colour on Thursday afternoon. EzyConn offers the two times that are really free, skipping a slot marked busy in the owner’s Google Calendar. The customer picks 15:00, the appointment appears in the diary, and a confirmation email goes to the customer.
Worked exampleThe salon, the names and the times are invented. The wording is EzyConn’s own.
How it books
Six stages, in this order, every time
The same path for every booking, so you always know why a time was offered or refused.
Finds out what is being booked
Which of your services, in your own words, with your own length and price.
Checks what a rule can check
That you cover their postcode and that their number dials, the same way every time.
Works out what is really open
Your hours on your timezone, minus what is booked and busy, at the length the service takes.
Writes the appointment
At your price, with their answers attached. Two people cannot take the same slot.
Emails the customer
A confirmation is queued the moment the appointment is written.
Tells your team
By email and in the app, on whichever channels you left switched on.
Calendars
Your calendar, both ways and never double booked
Connect the calendar you already live in. Busy times there are never offered, and new bookings can be written straight into it.
Google Calendar
Reads your busy times and can add each booking to a calendar you choose.
Both ways
Microsoft 365 and Outlook
The same: your busy times are respected and bookings can be written back.
Both ways
Apple Calendar
Follows along through a subscription link, so bookings show up where you look.
By subscription link
Moves and cancellations
Moved or cancelled in the chat, without a phone call
One of the most common calls a business takes is somebody moving an appointment. EzyConn handles it in the same conversation.
Found from what it was booked under
A name, an email and a phone number, matched carefully. If two appointments match, it hands over to your team rather than guessing.
Sized to the same service
A two-hour appointment is only moved into a two-hour gap.
Cancelled behind a confirmation
It checks it has the right one first, then frees the slot, and the chat keeps the customer’s record of it.
Worked exampleThe customer and times are invented. The wording is EzyConn’s own.
Plans
Seeing bookings is free. Booking in the chat starts on a plan.
- The bookings area, your diary and appointment recordsOn every plan
- Booking, moving and cancelling inside the conversationFrom Starter
FAQ
Questions about bookings, answered
Including what happens when two people want the same time.
Does it sync with Google Calendar or Outlook?
Yes. Connect Google Calendar or Microsoft 365 and any time you are busy there is never offered. Each booking can also be written into a calendar you choose, and Apple Calendar can follow along through a subscription link.
Can it double book me?
No. Openings are worked out from your hours minus what is already booked and busy, and the booking step refuses a slot someone else took while the customer was typing. It offers fresh times instead.
Can customers move or cancel an appointment themselves?
Yes, in the same chat. It finds the appointment from the name, email and phone number it was booked under, then moves it to a time that fits that service, or cancels it after checking it has the right one.
Which time zone does it use?
Yours. Openings are worked out from your opening hours on your timezone, and the customer is told the time in plain words.
Which plan do I need?
The bookings area, with your diary and appointment records, is on every plan. Booking, moving and cancelling inside the conversation is from Starter.
Start free
Let customers book while you are busy
Connect your calendar, set your hours and services, and EzyConn offers only the times you are really free.
Free plan, no card.