EzyConn vs Tidio
Both offer AI chatbots and live chat. But EzyConn gives you native Teams & Slack integration, multi-model AI, and better pricing for growing teams.
No credit card required • Free plan with AI included • Deploy in under 5 minutes
The Bottom Line
Choose EzyConn if you...
- Answer chats from Microsoft Teams, Slack, or Google Chat
- Want AI in every plan, not a $39/mo Lyro add-on
- Want to pick your AI model (GPT-4o or Claude)
- Need a built-in knowledge base, not a bolt-on
- Are growing past one seat and want flat pricing
Choose Tidio if you...
- Run a small Shopify store and want its native plugin
- Handle chat solo and only need one seat
- Like Tidio Flows for simple visual automations
- Are fine paying for Lyro AI as a separate line item
Pricing Comparison
EzyConn
- Basic: Free (2 seats, 100 conversations)
- Pro: $25/month (4 seats, unlimited)
- Unlimited: $95/month (unlimited seats)
- All integrations included
Tidio
- Free: 50 conversations/month
- Starter: $29/month (100 conversations)
- Growth: $59/month (up to 2000 conversations)
- Lyro AI add-on: $39/month extra
Feature-by-Feature Comparison
| Feature | EzyConn | Tidio |
|---|---|---|
| Free plan available | ||
| AI-powered chatbot | ||
| Native Microsoft Teams integration | ||
| Native Slack integration | ||
| Native Google Chat integration | ||
| Native Zoom integration | ||
| WhatsApp support | ||
| Shared inbox | ||
| Workflow automation | ||
| Decision trees / chatbot builder | ||
| Knowledge base | ||
| Custom AI training on your data | ||
| Analytics dashboard | ||
| Multi-model AI (GPT-4o + Claude) | ||
| Video chat | ||
| Unlimited conversations (paid) |
Why Teams Switch from Tidio to EzyConn
AI in Every Plan
No $39 Lyro add-on. Every EzyConn plan includes the AI chatbot, starting with 100 conversations a month on the free tier.
Answer from Teams or Slack
Reply to website chats straight from Microsoft Teams, Slack, or Google Chat. Tidio keeps your agents in its own panel.
Multi-Model AI
Run GPT-4o or Claude, trained on your own content and answering in 50+ languages. Tidio ties you to Lyro.
Built-in Knowledge Base
A help center that powers the bot and customer self-serve, included in your plan. Tidio has no native knowledge base.
Flat Pricing
Unlimited is $95 a month for as many seats as you need. Tidio caps you by conversation count and charges more as you grow.
One Shared Inbox
Website widget, WhatsApp, and more in a single inbox, with chats routed into the tools your team already uses.
Tidio charges extra for AI. EzyConn builds it in.
Tidio's live chat and Flows are solid, but the AI most teams actually want, Lyro, is a $39/mo add-on that sits on top of your plan and is metered by conversation. A busy support month means Lyro either runs out or your bill climbs. On the free plan you get 50 conversations total before you have to upgrade.
EzyConn includes the AI chatbot in every plan. The free tier starts with 100 AI conversations a month across 2 seats, with your branding on the widget instead of ours. Pro is $25/mo for 4 seats and Unlimited is $95/mo with no seat cap. There's no separate AI subscription to track. You can compare the tiers on our pricing page.
Tidio lives on your site. EzyConn lives in your team's tools.
Tidio grew up as a website and Shopify chat widget, and it's good at that. If you run a small store and want a plugin that drops onto your product pages, Tidio does the job. The gap shows up once more than one person answers chats: agents work inside Tidio's own panel, and there's no native way to reply from Microsoft Teams, Slack, or Google Chat.
EzyConn takes the opposite approach. A new website chat lands as a message in Microsoft Teams, Slack, Google Chat, or Zoom, so your agents answer from the tool they already keep open all day. It installs on Shopify or WordPress with one plugin, the same as Tidio, and it also plugs into the chat app your team runs on.
The AI side is deeper too. EzyConn runs GPT-4o or Claude, trained on your website, PDFs, and docs, and answers in 50+ languages out of the box. A built-in knowledge base powers both the bot and your customers' self-serve search, so you're not paying for a separate help-center tool on the side.
Watch the conversation caps as you scale
Tidio's plans are gated by conversation volume: 50 a month on Free, 100 on Starter at $29/mo, and up to 2,000 on Growth at $59/mo. Cross a threshold in a strong month and you either bump up a tier or watch new chats stop counting. For a store with seasonal spikes, that math gets stressful right when traffic is highest.
EzyConn prices on seats, not conversation counts, so a busy week never changes your invoice. The free plan handles 100 AI conversations a month, Pro opens up unlimited history for 4 seats at $25/mo, and Unlimited removes the seat cap at $95/mo. Add agents for your peak season and take them off after. The number at the bottom of the bill stays put.
Frequently Asked Questions
Is EzyConn better than Tidio?
EzyConn and Tidio serve similar markets, but EzyConn stands out with native Microsoft Teams and Slack integration, multi-model AI support (GPT-4o and Claude), and a built-in knowledge base. Tidio is strong for e-commerce with Shopify integration, but lacks the collaboration tool integrations that EzyConn offers.
How does EzyConn pricing compare to Tidio?
Both offer free plans. EzyConn Pro is $25/month for 4 seats with unlimited history. Tidio Communicator starts at $25/month for 1 seat. For teams larger than 1 person, EzyConn is significantly more cost-effective.
Can I use EzyConn with Shopify like Tidio?
Yes. EzyConn integrates with Shopify, WordPress, and 15+ other platforms. While Tidio is known for its Shopify plugin, EzyConn provides the same e-commerce chat capabilities plus the ability to manage conversations from Teams or Slack.
Does EzyConn have a visual chatbot builder like Tidio?
Yes. EzyConn offers a visual decision tree builder for creating guided conversation paths, plus workflow automation for routing chats based on custom rules. It works much like Tidio Flows, with stronger AI behind it.
Does EzyConn charge extra for its AI like Tidio does for Lyro?
No. Tidio sells Lyro AI as a $39/month add-on on top of your plan. EzyConn includes the AI chatbot in every plan, starting with 100 AI conversations a month on the free tier. There is no separate AI line item on your bill.
Can the EzyConn chatbot answer in languages other than English?
Yes. The AI detects the visitor’s language and replies in 50+ languages automatically. You train it once on your content and it handles French, Spanish, German, Hindi, and dozens more without extra flows.