Treatment, cost and plan enquiries
You get a straight answer about who is picking your question up and that they have your details, in one exchange, rather than a booking form for a consultation you have not decided to have, or a figure guessed at you by a chatbot.
- Industry
- Dental
- Shape
- Get it to the right person
- Plan
- Starter and above
The situation it is for
Implant, orthodontic and cosmetic enquiries are the highest-value messages a practice receives and the ones most often lost to a slow reply, and they arrive as questions, overwhelmingly about money. This takes the qualifying off the front desk: whoever picks it up already knows which of the four it is and how to reach the person, and the consultation chair is not blocked by somebody who was only asking.
Somebody is thinking about implants, straightening their teeth or cosmetic work, and what they actually send is a question: what does it involve, what does it cost, am I covered, I have been referred. The bot works out which of the four it is, says who deals with it, takes a name, a number and an email, and a colleague picks it up.
Who runs it
Practices selling implant, orthodontic or cosmetic treatment, and any practice with a plan or an insurance arrangement to explain.
It starts when somebody types
- “how much are implants”
- “i'm interested in braces”
- “invisible aligners”
- “do you take my dental plan”
- “i've been referred by my dentist”
The conversation
What it asks
4 questions, asked in this order. Every answer is written down for whoever picks the job up.
- 01What you need
“What's your question about: what a treatment involves, what it costs and ways of paying, practice plans and insurance, or a referral from another dentist?”
Decides which route the conversation takes and which team is named to the customer.
- What a treatment involves
- What it costs, and ways of paying
- Practice plans and insurance
- I've been referred by another dentist
- 02Name
“And who should we put this down for?”
The name the appointment or enquiry is recorded under.
- 03Phone
“What's the best number to reach you on?”
The only way to reach the customer if anything changes.
- 04Email
“And an email address they can reach you on?”
The email address it is recorded against.
Those options are the starting set. The services you configure, and, where a process asks for them, the languages you work in, replace them, and the wording follows.
The rules that run
Checks, not judgement calls. The same answer every time, from your own settings.
- Is this a number that actually dials?
What you need set up
Settings in your own account. Nothing here is guessed on your behalf.
- Your services, their length and their price
How it can end
The complete list. There is no other ending it can reach.
- Handed to a person
- Visitor left
More for dental
Built on the same engine and the same settings: get it to the right person is one of 6 shapes the whole catalogue is made from.
- DENTAL-01Available
New patient appointment
Dental
You register and get an appointment in one conversation, at a time the practice really has, and a chatbot asks you nothing about your teeth.
- DENTAL-02Available
Existing patient — change a booked appointment
Dental
You give the details the appointment is under and either pick a new time from what is genuinely free or cancel it, without ringing the practice at lunchtime.
Run this one on your own hours, services and postcodes.
Starter and above. Your settings decide the wording, the durations, the prices and the times it offers: nothing on this page is a template you have to accept as written.