In beta
This connection works and is in active use, but it is newer than the rest and we are still smoothing edges. Tell us if something behaves oddly.
Live Chat for Microsoft Teams
A visitor asks a question in the widget on your site, the message lands in your Teams channel, and your reply shows up back in the visitor's browser.
No credit card required • Free plan: 2 seats and 500 messages a month
How a chat flows through Teams
One conversation, two screens. No new dashboard for your agents to babysit, no browser tab where messages go to die.
1. A visitor asks a question in the chat widget on your site.
2. It appears instantly as a card in the Teams channel you chose, and anyone can claim it.
3. The agent replies in the thread, and the visitor sees the answer in the widget in real time.
Train the AI on your knowledge base
Upload your PDFs, Word docs, and website URLs. The AI ingests your content and answers the repetitive questions first, so the chats that reach your Teams channel are the ones worth a human.
- Ingest SharePoint and OneDrive docs
- Instant answers in private chat
- Source citations with links
- Human handoff when needed
Yes. You can move between plans at any time from your billing page, and the change applies right away.
Anything it can't answer hands off to a human in Website chat, transcript attached
Your brand, your widget
The widget on your site carries your brand, not ours. Customize colors, the launcher, and the corner radius, or go further with CSS.
- Full CSS injection support
- Custom launcher icons
- White-label, no "Powered by"
- Multi-language localization
Unlimited agents
Add your entire organization to support channels at no extra cost.
File sharing
Share documents, images, and logs securely within the chat window.
Canned responses
Use /shortcuts for common questions and greetings.
Proactive invites
Engage visitors automatically based on behavior, location, or time on site.
Optional web inbox
A browser dashboard is there for anyone who prefers it. Nobody has to use it.
Slack workflow too
If part of your company runs on Slack, the same website chat workflow exists there.
2 min
Typical setup: install from Microsoft AppSource, paste the widget snippet on your site
$0
Free plan with 2 seats and 500 messages a month, no EzyConn branding
30
Languages the AI answers in, running on GPT-4o and Claude
Why answer website chats from Microsoft Teams?
Because your team already lives there. Most live chat tools ask agents to keep a separate dashboard open all day, and that tab is exactly where messages go to die. With EzyConn, a visitor message lands in a Teams channel like any other notification. Someone claims it, replies in the thread, and the visitor sees the answer in the widget on your site. No second app, no context switching, no "sorry, I didn't see the chat."
The AI layer does the boring part first. Train the chatbot on your PDFs, SharePoint docs, and website URLs, and it answers repeat questions before a human ever gets pinged. It runs on GPT-4o and Claude rather than a single model, so you're not stuck with one vendor's blind spots, and it replies in 30 languages. When it hits something it can't handle, it hands the conversation to your Teams channel with the full transcript attached.
Pricing is the other reason people switch to us. Our free plan includes 2 seats and 500 messages a month. Compare that with Social Intents, which has no free plan at all (its entry tier is $21/mo for 1 seat and 60 conversations) and charges $99/mo before it removes its branding. Crisp is stricter still: its watermark comes off only on the $295/mo plan. Our paid tiers are Starter at ₹2,499/mo and Professional at ₹6,499/mo, and if your security review asks about SOC 2, ISO 27001 or HIPAA, EzyConn holds none of them on any tier.
We built the Teams integration first because it's where the gap was widest: plenty of tools bolt on a Teams notification, very few let you run the whole conversation from inside Teams. If your company runs on Slack instead, the same workflow exists for Slack.
Microsoft Teams live chat: common questions
How does live chat for Microsoft Teams actually work?
You add the EzyConn widget to your website and install our app from Microsoft AppSource. When a visitor starts a chat, a message appears in the Teams channel you choose. An agent claims it and replies in the thread, and the visitor sees the reply on your site in real time. Setup takes about 2 minutes.
Do my agents need to learn a new dashboard?
No. Replying to a customer works like replying to a coworker in Teams. There's a web inbox too if someone on your team prefers it, but nobody has to use it. That's usually the difference between a chat tool that gets adopted and one that gets ignored.
What happens when nobody is online?
The AI chatbot keeps answering from your knowledge base around the clock, citing its sources so visitors can check the underlying doc. For anything it can't resolve, it collects the visitor's contact details so your team can follow up in the morning.
Is there a free plan?
Yes. The free plan includes 2 seats and 500 messages a month, and we don't put our branding on your widget. Starter is ₹2,499/mo and Professional is ₹6,499/mo. Full details are on the pricing page.
Which AI models power the chatbot?
EzyConn is multi-model: it uses GPT-4o and Claude and picks the right one for the job. Answers come back in 30 languages, which matters if your Teams tenant supports customers across regions.
Is it secure enough for a compliance-heavy org?
Enterprise is a commercial tier — seat volume, invoicing and a data processing agreement — not a different security posture. EzyConn holds no SOC 2, ISO 27001 or HIPAA certification on any tier. Chats stay inside the Teams environment your IT department already governs, which tends to make security reviews shorter, not longer.
Start answering from Teams
Website chats land in the Teams channel you choose, and agents reply without opening another tool. No credit card, and the free plan is 2 seats and 500 messages a month.