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EzyConn

Microsoft TeamsBeta

Every customer chat, posted to Microsoft Teams

Connect a Teams channel and each new conversation is posted there as it starts, so your team sees it where they already work and picks it up in EzyConn.

Start freeSee the setup
  • Your own Azure app
  • The channel you choose
  • Replies from the inbox or Slack

A worked example. In a Teams channel called website-chats, the EzyConn app has posted a new conversation from the website chat: the customer’s name, the page they were on, the time, and the first messages, where the assistant offers to bring in someone from the team.

Worked exampleThe team, the customer and the messages are invented, and the post is drawn to show the idea, not Teams’ exact layout.

Setup

Your own Azure app, and the channel to post to

EzyConn posts through an app registration you create in your own Microsoft tenant, so the app decides exactly what EzyConn may do. It asks for nothing beyond it.

  1. Register an app in Azure

    In your Microsoft Azure portal, register an app for your organisation with permission to post to your team’s channel, and create a client secret for it.

  2. Copy three values

    Note the Directory (tenant) ID, the Application (client) ID and the client secret.

  3. Name the team and channel

    In EzyConn, open Channels, then Microsoft Teams. Paste the three values and add the team and the channel the conversations should go to.

  4. Save and watch the channel

    Save. New conversations are posted to the channel as they start, and the card shows whether a message has moved through Teams in the last 24 hours.

Microsoft TeamsYour client secret is stored encrypted and is never shown again after you save it.

Directory (tenant) ID
8f2c41d0-…-e41a
Application (client) ID
c71d9a3e-…-09b2
Client secret
••••••••••••
Team name
Northfold Support
Channel name
website-chats

We check whether a message has moved through Teams in the last 24 hours.

Keep the secret to handTeams saves credentials and settings together, so changing the team or channel later asks for the client secret again.

Once it is connected

Teams shows the chat, EzyConn holds the conversation

Teams is where your team notices a conversation. The EzyConn inbox and Slack are where they answer it.

  • Every new chat in the channel

    Each new conversation is posted to the channel you named the moment it starts, so nobody has to keep another tab open to see it.

  • Picked up in the inbox

    Your team opens the conversation in the EzyConn inbox with everything said so far, and replies there. The portal works on phones too.

    The inbox

  • Or answered from Slack

    If part of your team works in Slack, they can reply in the conversation’s Slack thread and the customer reads it in the chat.

    EzyConn and Slack

  • Requests for a person

    When a customer accepts the offer of a person, a teammate is assigned and notified with the whole conversation, and the AI waits until someone clicks Hand back to AI.

    See the hand-over

  • Only what you allow

    The app registration you create decides what EzyConn may do in your tenant. The client secret is stored encrypted and never shown again.

    Security

  • A connection you can check

    The Teams card in EzyConn shows whether a message has moved through Teams in the last 24 hours, so you can see the connection is alive.

FAQ

Questions about EzyConn and Teams

Setup, what it reads and where your team replies, for Microsoft Teams.

Can EzyConn post website chats to Microsoft Teams?

Yes. Connect a Teams channel through your own Azure app registration, and each new EzyConn conversation is posted to that channel as it starts, so your team sees it where they already work.

What do I need to connect Teams?

An app registration in your Microsoft Azure portal with a client secret, and three values from it: the Directory (tenant) ID, the Application (client) ID and the client secret. Then the team and channel to post to.

Where does my team reply to customers?

In the EzyConn inbox, which works on phones too, or in the conversation’s Slack thread if your team uses Slack. Either way the customer reads the reply in their chat.

Is our client secret safe?

It is stored encrypted and never shown again after you save it. The app registration you create decides exactly what EzyConn may do, and EzyConn asks for nothing beyond it.

How do I know the connection is working?

The Teams card in EzyConn shows whether a message has moved through Teams in the last 24 hours. New conversations also appear in the channel as they start.

Start free

Let your team see every chat as it starts

Create your assistant, put it on your site, and connect the Teams channel your team already watches.

Start freeSee plans and pricing

Free plan, no card.