With a WooCommerce shop connected
- Have you got the Arlo oak sideboard in stock?
- Yes, the Arlo oak sideboard is in stock at £649. Would you like to book a private viewing?
Products, prices and stock, read live.
Showrooms and considered retail
Showroom appointments and measures, booked before the van moves
EzyConn books measure visits and showroom appointments, checks the address is in your area before anything else, and sends stock, order and repair questions to the team that can answer them properly.
- Postcode checked first
- Appointments with time set aside
- Never guesses stock
A worked example. With the showroom closed, a customer asks the website chat for a flooring measure. EzyConn asks for the postcode first and checks it is inside the area covered, then offers the visit times on Wednesday and books 14:00, with the rooms noted on the visit.
Worked exampleThe shop, the customer and the address are invented. The questions are EzyConn’s own.
The day, honestly
The shop floor inbox, honestly
Most product messages are sorting, the expensive ones close in an appointment, and every measure is a van movement.
Most product messages are sorting, not sales
Showroom, online orders, repairs and alterations: three teams, one inbox, and a customer who has no idea which one they need.
A measure is a van movement
It costs the same to send whether the address is ten minutes away or ninety. Qualifying the address first is the only thing that protects the round.
Saturday is the worst time to sell something expensive
High-value retail closes in an appointment with somebody’s full attention, not in a queue at a counter.
“Have you got it in?”
The most common message, and one that must never be answered with a guess. A wrong yes brings somebody across town for nothing.
“Have you got it in?”
Answered from your live catalogue, or passed on, never guessed
A wrong yes brings somebody across town for nothing. So the answer comes from your shop, or from a person who can check.
Without one, sorted for the right team
“Is the oak sideboard still on display?”
The showroom team
“Where’s my order? I ordered last week.”
The online orders team
“Can you shorten the curtains I bought?”
Repairs and alterations
That’s one for the showroom team, and they can check it properly. Let me take a couple of details and pass you across.
What connects, including WooCommerce
Worked exampleThe product and price are invented. The routing lines are RETAIL-01’s own.
What it runs
Three jobs it takes off the shop floor
Ready-made processes for showrooms and considered retail. Switch on the ones you want.
- Available now
Send product questions to the right team
Works out whether it is for the showroom, the online orders desk or repairs and alterations, takes a name, a number and an email, and invites that team in.
Read the full process: Send product questions to the right team - Available now
Book a measure or survey
The postcode first, checked against your area, then blinds, flooring or fitted furniture, how soon, contact details and which rooms. Booked for that visit’s length.
Read the full process: Book a measure or survey - Available now
Book a showroom appointment
A private viewing, a styling appointment or a collection and fitting, when, contact details and what they hope to see. Booked with time set aside for them.
Read the full process: Book a showroom appointment
When a person is needed
An order question goes to the online orders team
It names the team, gathers the details, and a colleague takes the conversation over.
- Customer: Where’s my order? I ordered a sofa last week.
- EzyConn: What’s it about: something in the showroom, an order you’ve placed online, or a repair or alteration?
- Customer: An order online
- EzyConn: That’s one for the online orders team. Let me take a couple of details and pass you across.
- With your teamOnline order · Chris Dale · number checked · email taken
- Amir, online ordersYour team: Hi Chris, I can see your sofa is with the courier. I’ll send the delivery slot by email within the hour.
It sorts the question
Showroom, online orders or repairs, asked in the process’s own words.
It gathers the details
A name, a number that dials and an email, written down in front of whoever picks it up.
Your team takes it from there
The question reaches your inbox, and whoever replies holds the conversation.
Where it answers
Your website, WhatsApp and the Saturday phone
The same agent and the same diary, wherever the customer starts.
Your website
Most measures are booked from your own site in the evening, with the postcode checked before anything else.
WhatsApp
Where customers ask about an order or a repair. Your team can step into the thread at any point.
Your phone lineFrom Starter
The call that comes in on a busy Saturday, answered on your own number by the same agent.
You connect your own Twilio number.
Also answers onTelegramEmail
Your team replies fromSlackMicrosoft TeamsBeta
Every channel EzyConn answers onWorked exampleThe messages in the drawings are examples. The replies are the processes’ own wording.
Worked example
Asked at 19:20. Booked by 19:24.
A flooring measure booked in the evening with the showroom closed. Every question is the booking process’s own wording.
- 19:20Customer: Hi, can someone come and measure for new flooring?
- 19:20EzyConn: What’s the postal code where you need us?
- 19:20Customer: SG4 9QR
- 19:21EzyConn: What’s the measure for: blinds and curtains, flooring, or fitted furniture?
- 19:21Customer: Flooring
- 19:21EzyConn: How soon do you need someone out?
- 19:21Customer: Next week is fine
- 19:22EzyConn: And who should we put this down for?
- 19:22Customer: Ruth Adeyemi
- 19:22EzyConn: What’s the best number to reach you on?
- 19:22Customer: 07700 900618
- 19:23EzyConn: What’s the best email address for the appointment and its confirmation?
- 19:23Customer: ruth@example.com
- 19:23EzyConn: Which rooms, and what’s down at the moment?
- 19:23Customer: Lounge and hall, old carpet
- 19:24EzyConn: Available times for Flooring measure on Wednesday 14 October: 10:00, 14:00. Would you like to book one of these times?
- 19:24Customer: 14:00
- 19:24EzyConn: You’re booked for Wednesday 14 October at 14:00. Your confirmation is on its way to ruth@example.com.
In your diary
Flooring measureWednesday 14 October, 14:00 to 15:00
- Customer
- Ruth Adeyemi
- Postcode
- SG4 9QR, covered
- Phone
- 07700 900618
- Rooms
- Lounge and hall
Booked
Sent to ruth@example.com
Booking Confirmed: Flooring measure
Four minutes, an address inside the round, and a van that will not drive ninety minutes for two windows.
Worked exampleHolloway Interiors, Ruth, the address and the number are invented, and the times are illustrative. The questions are the process’s own.
Setup
Five settings, entered once. It reads them every time.
Your hours and clock, the postcodes you send a van to, your own appointment types with their real lengths, and a live price-list entry behind each one.
- Your opening hoursFor example: Mon to Sat, 9:30 to 17:30
- Your timezoneFor example: Europe/London
- The postcodes you coverFor example: SG1 to SG8, for measures
- Your services, their length and their priceFor example: Blinds and curtains measure, flooring measure, fitted furniture survey, private viewing
- Your price listFor example: Flooring measure, 60 minutes
FAQ
Questions retailers ask before they switch it on
From measures to stock and orders.
Can EzyConn book measure visits for blinds, flooring or furniture?
Yes. It asks for the postcode first and checks it against the area you cover, then what the measure is for, how soon, contact details and which rooms, and books the visit for its length with a confirmation email.
Can it tell customers whether something is in stock?
Yes, when you connect a WooCommerce shop: the agent answers from your live catalogue, including stock and price. Otherwise a stock question goes to your showroom team, who check it properly.
What happens to a question about an online order?
It is sorted as an order question and passed to your online orders team with a name, a number and an email.
Can customers book a private viewing or styling appointment?
Yes. A private viewing, a styling appointment or a collection and fitting is booked with time set aside.
Which plan do I need?
The ready-made booking processes run on workflows, which are from Starter. Answering on your phone line is from Starter.
Keep reading
Guides for your trade, and the industries beside it
Guides
Other industries
- Home servicesHVAC, plumbing, electrical and any trade that drives to the customer.
- AutomotiveMobile mechanics and independent workshops.
- Aesthetics & beautySalons, spas and clinics booking treatments.
- Retail & showroomConsultations, quotes and purchase appointments.
- DentalNew patients, appointment changes and treatment enquiries.
- HealthcareAppointment scheduling and patient routing for practices.
- Wellness & fitnessStudios, gyms and practitioners booking sessions.
- Translation & interpretationAgencies capturing jobs and booking interpreters.
Start free
Book the measure before the van moves
Add your visits and appointments with their lengths, set your area, and customers book the times that genuinely fit.
Free plan, no card.