Contact
Ask us anything, about the product or a plan
What EzyConn does, plans, or a security review. Every address below reaches a person, and the routing is published so you do not have to guess.
- A person replies
- Routing published
- Security reviews answered
Four addresses and what each one is for: General questions and support, contact@ezyconn.com; Sales, plans and demos, sales@ezyconn.com; Data processing and security reviews, sales@ezyconn.com; Security and vulnerability reports, contact@ezyconn.com.
Where to write
Four addresses, and what each one is for
Picking the right one is the difference between an answer today and a forwarded email.
- General questions and supportHelp with your account, how a feature works, or anything that does not fit below. contact@ezyconn.com
- Sales, plans and demosPlans and quotes, moving over from another tool, or a walkthrough for your team. sales@ezyconn.com
- Data processing and security reviewsOur data processing agreement, or answers for a vendor review. sales@ezyconn.com
- Security and vulnerability reportsReport a security issue privately here rather than publicly, with the steps to reproduce it. contact@ezyconn.com
- Live chat
Use the chat bubble in the bottom corner of this page: it is the same widget you would install, answering from our own content.
Send a message
Goes to the general inbox. If it is a bug, the next section says what to include.
Bug reports
Write one we can act on today
Tell us what you were trying to do, and give us a way to see it for ourselves. Send it to contact@ezyconn.com or use the form.
What you were doing
The action you took, and what you expected instead.
Which channel
Your website chat, WhatsApp, Telegram, email, the phone line, Slack, or the portal.
How to reproduce it
The exact steps, in order. This decides whether it is fixed today or next week.
Where you were
Your browser and system, and whether on a phone or a computer.
What you saw
Any error message, a screenshot or a short screen recording.
When, and which workspace
Roughly when it happened, and the name of your workspace.
Answer it yourself
A lot of this is already written down
Or just try it
Put it on a real page before you talk to anyone
The free plan needs no card, and it is enough to see what EzyConn answers and hands over.
Free plan, no card.