Purchase appointment
You get a named slot with somebody's full attention, instead of turning up on a Saturday and queueing.
- Industry
- Retail & showroom
- Shape
- They come to you
- Plan
- Starter and above
Across Retail & showroom: No stock lookup. EzyConn can quote a price from your list; it cannot tell anyone what is on the shelf.
The situation it is for
High-value retail closes in an appointment, not at a counter. Booking the appointment is the whole job; the sale happens in the shop.
A customer wants to come in and be looked after properly — a private viewing, a styling appointment, or to collect and be fitted. The bot asks which, takes their details and books them a slot with somebody who has time for them.
Who runs it
Jewellers, bridal, opticians and high-touch boutiques — anywhere the customer comes to the shop.
It starts when somebody types
- “book an appointment”
- “private viewing”
- “styling appointment”
- “come into the store”
- “book a fitting”
- “collect my order”
The conversation
What it asks
6 questions, asked in this order. Every answer is written down for whoever picks the job up.
- 01What you need
“What would you like booked — a private viewing, a styling appointment, or a collection or fitting?”
Decides how long the appointment is, which item on your price list is booked, and how the next question is worded.
- Private viewing
- Styling appointment
- Collection or fitting
- 02How soon
“When would you like to come in?”
Written onto the appointment for whoever works it. It moves nobody up a queue — EzyConn has no priority queue and no callout deadline to sort into.
- This week if you can
- Sometime this month
- No rush — I'm planning ahead
- 03Name
“And who should we put this down for?”
The name the appointment or enquiry is recorded under.
- 04Phone
“What's the best number to reach you on?”
The only way to reach the customer if anything changes.
- 05Email
“What's the best email address for the appointment and its confirmation?”
The email address it is recorded against.
- 06What you're after
“Roughly what are you hoping to look at?”
Context for whoever takes the appointment.
Those options are the starting set. The services you configure — and, where a process asks for them, the languages you work in — replace them, and the wording follows.
The rules that run
Checks, not judgement calls. The same answer every time, from your own settings.
- Is this a number that actually dials?
- Is this time still free?
What you need set up
Settings in your own account. Nothing here is guessed on your behalf.
- Your opening hours
- Your timezone
- Your services, their length and their price
- Your price list
Without your hours and timezone there are no times to offer, so the process hands every customer to a person instead of inventing one.
How it can end
The complete list. There is no other ending it can reach.
- Appointment booked
- Nothing free — handed to a person
- Handed to a person
- Visitor left
- Something went wrong — handed to a person
Available now
The limits
This process runs end to end. These are the boundaries it still has, published with it so nobody finds them on a Tuesday afternoon with a customer waiting.
- A confirmation email is sent. No SMS is sent from any process.
- No individual member of staff is chosen.
- No money changes hands inside a process.
- Nothing here can look a product up.
- No specific item can be put by for the visit, because no process can name an item at all.
More for retail & showroom
Built on the same engine and the same settings — they come to you is one of 6 shapes the whole catalogue is made from.
- RETAIL-01Available, with a limit
Product discovery — get the enquiry to the right team
Retail & showroom
You are not made to guess which email address to use.
- RETAIL-02Available now
Quote or consultation visit
Retail & showroom
You get a real appointment for somebody to come and measure, at a time that exists — not a form and a wait.
Run this one on your own hours, services and postcodes.
Starter and above. Your settings decide the wording, the durations, the prices and the times it offers — nothing on this page is a template you have to accept as written.