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EzyConn

Solutions

Four teams,one system underneath.

Support, sales, e-commerce and engineering want different things from the same conversation. EzyConn is one product configured four ways — not four products, and not four price lists.

Start freeSee pricing
Intersecting concrete planes of a stair enclosure, light falling across the faces at different angles
30
languagesgenerated from the constant the API answers in
24
published processesreadable before you sign up
8
industrieswith processes written for them

By team

What each team actually uses it for.

Only capabilities that exist are listed here. Where a team expects something this product does not do, the scope page says so rather than this page implying it.

  • A daylit hospital corridor, windows down one side and handrails running the length of both wallsSupport teamsRepeat questions answered automatically, and a handover the moment a conversation needs a person — with the transcript attached so nobody asks the customer to start again.Auto-responses · routing · CSAT
  • A plywood shop counter with a mirror, card reader and jewellery tray, changing rooms through the doorway behindSales teamsA visitor who has been reading your pricing page is worth a conversation. A short qualification flow sorts real buyers from browsers, and the ones worth talking to get booked.Qualification · booking
  • A rail of undyed linen shirts on timber hangers against a plain wallE-commerceMost abandoned carts are an unanswered question about sizing, delivery or returns at the moment of decision. Order status is answered from your own order records, and your returns policy from your own pages.Order status · policy answers
  • Intersecting concrete planes of a stair enclosure, light falling across the faces at different anglesDevelopersWebhooks fire on conversation events and the REST API covers the rest. Custom actions call your backend mid-conversation, so the answer is a real lookup rather than a guess.Webhooks · REST · custom actions

Support

The inbox is mostly the same twelve questions.

Password resets, opening hours, where an order is, whether you cover a postcode. EzyConn answers those in 30 languages and hands over the moment a conversation needs judgement. Your agent sees the full transcript before replying.

You choose the model behind it — GPT-4o or Claude — and can switch without rebuilding a flow. Decision trees script the paths you do not want improvised: refunds, cancellations, anything with a policy behind it.

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Where agents work

In the app your team already has open.

Nobody adopts a second inbox willingly. Replies land in the tool the team is already in, and the conversation history stays searchable next to the internal discussion about it.

Questions

Before you start.

Can the AI really handle conversations on its own?
Within boundaries you set. Train it on your help docs and website content, define when it should hand off, and it resolves routine questions while your team takes the rest. Most teams start with FAQs and order-status questions, then widen its scope as trust builds.
Do agents have to use the EzyConn dashboard?
No. Agents can work entirely from Microsoft Teams, Slack, or Zoom. The dashboard is there when you need it for setup, analytics, and managing the AI’s knowledge base.
Which AI models does EzyConn use?
GPT-4o and Claude. You pick the model per bot and can switch at any time without rebuilding your flows or retraining from scratch.
How long does setup take?
The widget is one snippet on your site and a channel to route to. Training the AI on your documentation takes longer, and depends entirely on how much content you give it.
What happens when the AI doesn’t know the answer?
It hands the conversation to your team instead of making something up. You define the handoff rules: after a failed answer, on specific topics, or whenever the visitor asks for a person. The transcript comes along, so the agent picks up with full context.
Can EzyConn replace our current live chat software?
That is the intent. The widget covers live chat on your website, the AI covers automation, and the shared inbox covers channels like WhatsApp and email. Most teams replace a separate live chat tool and a chatbot subscription with one platform.

The fuller list of what this product does not do is on the scope page.

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Start with one team.

The free tier is enough to put the widget on a real page and route it to a real channel. Add the rest once it has earned it.

Start freeBrowse the processes