For gyms and fitness studios
Turn the January browser into a booked tour
EzyConn answers prospective members from your pages on memberships, classes and prices. It books tours and trial sessions into your calendar, and hands cancellations and billing questions to your team.
- Answers from your own pages
- Books tours and trials
- Cancellations go to a person
A worked example: a customer asks “How much is membership, and can I try a class first?” The agent answers from Memberships and Free trial and books it. Booked: Monday 16:00, tour and trial.
Worked examplePeak Fitness and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- January
The busiest month
New year resolutions bring a rush of questions. It answers every one and books the tours.
- Evenings
Deciding after work
People decide to join in the evening. It answers and books the tour.
- Members
Routine questions
Opening hours, class timetables, freezing a membership. Answered from your pages.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“Do you have a pool?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books tours and trials
“Can I come for a tour tomorrow?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I want to join with my partner.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in your membership team
“I want to cancel my membership.”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Cancellations go to a person
When a question needs judgement, it offers your membership team, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked examplePeak Fitness and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside beauty and wellness
17 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #3Med spas and aesthetic clinicsTreatment questions and consultation bookingBooks · Answers · LeadsRead
- #18Gyms and fitness studiosTrial and membership enquiriesBooks · Leads
- #19Hair and beauty salonsAppointment bookingBooks · AnswersRead
- #22Cosmetic surgery practicesEnquiry qualification and consultation bookingLeads · Books · Hands overRead
- #42Laser and skin clinicsConsultation booking and treatment questionsBooks · AnswersRead
- #59Spas and massageTreatment bookingBooks · AnswersRead
- #102Yoga and pilates studiosClass questions and bookingBooks · Answers
- #103Personal trainersSession bookingBooks · Leads
- #104Martial arts schoolsTrial class bookingBooks · LeadsRead
- #105Dance studiosTrial class bookingBooks · Leads
- #106Climbing gymsMembership and session questionsAnswers · Books
- #107Swimming schoolsLesson bookingBooks · Answers
- #108Sports clubs and academiesTrial booking and joining questionsBooks · Answers
- #109Nail salonsAppointment bookingBooks · AnswersRead
- #110BarbershopsAppointment bookingBooks
- #111Tattoo studiosConsultation bookingBooks · Leads
- #112Personal stylistsConsultation bookingBooks · Leads
FAQ
Questions gyms and fitness studios ask before they switch it on
Answered from the product, not a brochure.
What can it book?
Tours, trials and personal training, as appointments in the Google or Microsoft 365 calendar you connect.
Can conversations go to our gym software?
Yes, through Zapier or a signed webhook.
What happens when a member wants to cancel?
It hands cancellations to your team.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Book the tour while the resolution is fresh
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.