For plastic surgery practices
Answer the private question, and book the consultation
EzyConn answers prospective patients from your pages on procedures, surgeons, prices and finance. It books consultations into your calendar and hands every clinical question to your patient coordinator.
- Answers from your own pages
- Books consultations
- Clinical questions go to your team
A worked example: a customer asks “What does a rhinoplasty consultation involve, and is there a fee?” The agent answers from Rhinoplasty and Consultations and books it. Booked: Tuesday 15:00, rhinoplasty consultation.
Worked exampleAvalon Plastic Surgery and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- Late at night
Private research
People research procedures privately, often late at night. An answer in the chat is easier than a phone call.
- Weeks of reading
A long decision
Recovery, results, the surgeon’s experience and finance. It answers every question from your pages, the same way.
- Before surgery
Questions that need a person
Suitability and risks are for your clinical team. It offers a person and hands over the chat.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“How long is the recovery?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books consultations
“Can I book a consultation?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I’m interested in a breast augmentation.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in your patient coordinator
“Am I a good candidate for a tummy tuck?”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Suitability is decided by your surgeon
When a question needs judgement, it offers your patient coordinator, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleAvalon Plastic Surgery and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside beauty and wellness
17 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #3Med spas and aesthetic clinicsTreatment questions and consultation bookingBooks · Answers · LeadsRead
- #18Gyms and fitness studiosTrial and membership enquiriesBooks · LeadsRead
- #19Hair and beauty salonsAppointment bookingBooks · AnswersRead
- #22Cosmetic surgery practicesEnquiry qualification and consultation bookingLeads · Books · Hands over
- #42Laser and skin clinicsConsultation booking and treatment questionsBooks · AnswersRead
- #59Spas and massageTreatment bookingBooks · AnswersRead
- #102Yoga and pilates studiosClass questions and bookingBooks · Answers
- #103Personal trainersSession bookingBooks · Leads
- #104Martial arts schoolsTrial class bookingBooks · LeadsRead
- #105Dance studiosTrial class bookingBooks · Leads
- #106Climbing gymsMembership and session questionsAnswers · Books
- #107Swimming schoolsLesson bookingBooks · Answers
- #108Sports clubs and academiesTrial booking and joining questionsBooks · Answers
- #109Nail salonsAppointment bookingBooks · AnswersRead
- #110BarbershopsAppointment bookingBooks
- #111Tattoo studiosConsultation bookingBooks · Leads
- #112Personal stylistsConsultation bookingBooks · Leads
FAQ
Questions plastic surgery practices ask before they switch it on
Answered from the product, not a brochure.
Who decides whether someone is suitable?
Your surgeon, at a consultation. It offers the consultation or a person from your team.
Can it explain finance?
Yes, from the finance pages you publish, with the source shown.
Can it book consultations?
Yes, as appointments with a length in the Google or Microsoft 365 calendar you connect. Set up one service for each kind of consultation.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Book the consultation while they are ready to talk
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.