ComparisonsComparisons and alternatives
HelpCrunch Pricing and Review: EzyConn Compared
HelpCrunch sells live chat at a low price per seat, with AI conversations on top. EzyConn prices per workspace with the AI agent included. A two-person online shop shows what each one really costs.
The short answer
HelpCrunch charges per team member: Basic is $15 a month per person without AI, and Pro is $25 per person with 5 AI agents and 50 AI conversations a month. More AI conversations are sold as extensions, from $29 a month for 100. EzyConn prices per workspace with the AI agent on every plan: Starter is $25 a month for 4 people and 5,000 messages. For a two-person online shop we made up, with 420 conversations a month on its website and WhatsApp, HelpCrunch Pro came to $154 a month and EzyConn Starter to $25. Checked on 3 November 2026.
It is 23:10 on a Saturday. Someone on WhatsApp wants to know whether the large blue bowl is back in stock, and the two people who run the shop are asleep. Whichever tool answers that message, the bill has two parts: the people who read the inbox in the morning, and the AI that answered at night.
HelpCrunch and EzyConn split those two costs very differently. This post sets out HelpCrunch’s plans line by line, prices one realistic month for a two-person shop on both, and is specific about what HelpCrunch does well.
Per seat or per workspace: what a small team pays
HelpCrunch prices Basic and Pro per team member, and it counts as a team member “anyone registered with your team”, so the owner, the helper who packs orders and the freelancer who covers holidays are three seats (HelpCrunch pricing). EzyConn prices per workspace: each plan includes a set number of people, and the price holds as you add them up to that number.
The table shows how the two move as a team grows, at monthly billing, before any AI extension on the HelpCrunch side.
| Team | HelpCrunch Basic | HelpCrunch Pro | EzyConn, smallest plan that fits |
|---|---|---|---|
| 1 person | $15 | $25 | Free, $0 |
| 2 people | $30 | $50 | Free, $0 |
| 3 people | $45 | $75 | Starter, $25 |
| 4 people | $60 | $100 | Starter, $25 |
| 5 people | $75 | $125 | Professional, $95 |
| 6 people | $90 | $150 | Professional, $95 |
One line in that table is worth reading twice. EzyConn Starter costs $25 a month for 4 people, which is what HelpCrunch charges for a single Pro seat.
What HelpCrunch is and who it is built for
HelpCrunch is an all-in-one customer communication tool for small and mid-size businesses: live chat for your website and apps, a shared inbox for chat, email and messengers, a knowledge base, chatbot flows with AI agents, popups, auto messages and email campaigns. Its pricing page pitches it as “AI-driven. Omnichannel. Built for growth.”
The AI agents answer from two kinds of data source: your HelpCrunch knowledge base articles and custom answers, which are question and reply pairs you write. You set which one is searched first, and if neither has a match, the AI offers to connect the customer with a person instead of inventing a reply (HelpCrunch docs, data sources). You can run several AI agents, each trained on different sources for support, sales or a product line.
It is built for small teams that want live chat, support and a little marketing in one place, from online shops to SaaS companies. Migration from another tool is free, and HelpCrunch keeps comparison pages for teams moving from Intercom or Zendesk.
Three moments from a shop’s week
23:10 Saturday, WhatsApp: is the blue bowl back?
On HelpCrunch, the AI agent answers from your knowledge base and custom answers, so a stock question is answered from whatever the shop last wrote down, or handed to the team in the morning. On EzyConn, the shop connects its WooCommerce store and the AI answers from the live catalogue: products, prices and stock. The customer gets a real answer at 23:10, and the owner wakes up to one question fewer.
10:05 Monday, website chat: a mug arrived chipped
A breakage needs a person on both tools. HelpCrunch’s AI transfers the chat to an operator, and Pro adds rules that assign chats and tag customers automatically, plus private notes for the team. On EzyConn, the AI offers a person, and once the customer accepts they see “Thanks, I’m connecting you to a support specialist now. Please hold for a moment.” The owner is notified with the whole conversation, the AI pauses, and one click hands it back when the replacement is sorted.
16:00 Wednesday, the phone: a café wants 40 mugs
A café owner rings the number on the website to ask about wholesale prices. HelpCrunch connects to Aircall for teams that run their calls there. On EzyConn, the AI answers inbound calls on the shop’s own Twilio number from Starter, with the shop’s greeting and one of six English voices, answers from the same content as the chat, including the wholesale terms the owner has written down, and saves the call as a conversation in the inbox.
HelpCrunch pricing, line by line
HelpCrunch sells three plans, billed monthly or annually, with annual billing 20% cheaper. All three include the shared inbox, live chat, the knowledge base, popups and auto messages, in larger amounts as you move up. The meters that change the bill are seats, AI conversations and email volume.
| Plan | Billed monthly | Billed annually | AI agents | AI conversations a month | Knowledge base | |
|---|---|---|---|---|---|---|
| Basic | $15 per team member | $12 per team member | Pro and above | Pro and above | Pro and above | One language |
| Pro | $25 per team member | $20 per team member | 5 | 50 | Included | Any number of languages |
| Unlimited | $620 a month, any number of team members | $495 a month | Any number | 100 | Included | Any number of languages |
An AI conversation is one conversation an AI agent handles in a month. Pro includes 50 and Unlimited 100; past that you buy an extension, which is a monthly add-on on top of the free limit.
| Extra AI conversations a month | Billed monthly | Billed annually, per month |
|---|---|---|
| 100 | $29 | $23.20 |
| 200 | $56 | $44.80 |
| 300 | $81 | $64.80 |
| 400 | $104 | $83.20 |
| 500 | $125 | $100 |
| 1,000 | $200 | $160 |
Three rules shape the budget, all from HelpCrunch’s AI pricing and limits guide. When the AI conversations run out, the AI step is skipped in your chatbot flows and chats go to the next step, with no automatic charge. A knowledge base article in three languages counts as three data sources. And AI replies on WhatsApp carry Meta’s per-message fees, which HelpCrunch passes on without markup.
Email has its own meter. The volume you choose “includes manual replies from the inbox”, as well as campaigns and blasts, so a team that answers email inside HelpCrunch picks a volume: on Pro, 5,000 emails a month add $20 ($16 billed annually).
How EzyConn counts
EzyConn prices per workspace, and the AI agent is part of every plan, the free one included:
- Free: free, no card, no expiry date. 2 people, 500 messages and 1,000 AI credits a month.
- Starter: $25 a month (₹2,499 at checkout). 4 people, 5,000 messages and 10,000 AI credits a month.
- Professional: $95 a month (₹6,499 at checkout). 11 people, 25,000 messages and 50,000 AI credits a month. AI replies on email come with Professional.
Paid plans start with one month free, and Starter billed yearly is $240 a year. Checkout bills in Indian rupees, at the amounts in brackets. A HelpCrunch seat, a HelpCrunch AI conversation and an EzyConn message are three different units, so the headline prices only line up once you price a real month.
A worked month: a two-person online shop
Saltmarsh Pottery is a shop we made up for this example. It sells handmade mugs and bowls from a WooCommerce site and is run by two people: the owner, who makes the pots, and a part-time helper who packs orders. A normal month brings 420 conversations: 300 on the website chat and 120 on WhatsApp. Most are about delivery times, stock, glaze care and returns; 150 of them arrive between 19:00 and 08:00, when nobody is at the desk.
The owner wants the AI to take the first reply in every conversation, so the night-time questions get an answer and the day-time ones arrive sorted. The shop’s email stays in its normal mailbox.
On HelpCrunch
AI agents and WhatsApp both start on Pro, so the shop takes Pro: 2 team members × $25 = $50. Pro includes 50 AI conversations, and the month needs 420, so 420 − 50 = 370 more. The smallest extension that covers that is 400 at $104 a month. The month comes to $154 ($50 + $104) on monthly billing, or $123.20 a month billed annually ($40 + $83.20).
There is a cheaper way to run HelpCrunch, and it is worth knowing. If the AI only takes the 150 night-time conversations, the shop needs 100 extra, the 100 extension at $29, and the month is $79. And if the owner wants no AI at all, Basic for two is $30 a month, without WhatsApp.
On EzyConn
Two people fit Free, but 420 conversations of a few messages each run well past its 500 monthly messages, so the shop takes Starter: 4 people, 5,000 messages, about 11 per conversation at 420, and 10,000 AI credits. The AI answers every conversation from the website, the WooCommerce catalogue and the shop’s written answers. The month costs $25 a month (₹2,499 at checkout), or $240 a year billed yearly, and the first month is free.
| Line | HelpCrunch | EzyConn |
|---|---|---|
| Plan | Pro (AI agents and WhatsApp start here) | Starter |
| People | 2 × $25 = $50 | Included: 4 people on the plan |
| AI usage | 50 AI conversations included; 370 more needed, so the 400 extension: $104 | 5,000 messages and 10,000 AI credits included |
| Per month, billed monthly | $154 | $25 a month (₹2,499 at checkout) |
| Per month, billed yearly | $123.20 ($40 + $83.20) | $240 a year |
On these assumptions EzyConn Starter costs $129 a month less than HelpCrunch Pro. The gap comes from the AI line: on HelpCrunch the AI is a metered add-on, while on EzyConn it comes with the plan, and the plan covers up to 4 people.
Where HelpCrunch is strong
A low price for live chat. At $15 a seat, Basic is a low-cost way to put a proper live chat and shared inbox on a website. It includes the knowledge base, popups, auto messages, mobile apps for your team and up to 15 messenger channels: Facebook Pages, Instagram accounts, Telegram bots and Viber bots.
Support and marketing in one tool. The same product sends email campaigns, runs auto messages triggered by what a visitor does, and shows popups for promotions or lead magnets. Pro raises the limits to 25 popups and 15 chatbot flows. A small shop can retire a separate newsletter or popup tool.
AI that knows when to stop. HelpCrunch’s AI agents are told not to guess: when the knowledge base and custom answers have nothing, they transfer the chat to a person (HelpCrunch docs, AI agents). When the month’s AI conversations run out, the AI step is simply skipped, so there is no surprise charge.
A tidy inbox. Forward your support address into HelpCrunch and email sits beside chat and messengers. You can create as many shared inboxes as you need, leave private notes, snooze a conversation until you have an answer, use saved replies and send knowledge base articles from the inbox. The AI Editor turns a rough draft into a polished reply, translates it, or changes its tone (shared inbox page).
Plenty of connections. The integrations page lists Zapier, Slack notifications, HubSpot, Salesforce, Pipedrive, Jira, Segment and Google Analytics, installs for WordPress, Shopify, Magento and PrestaShop, Aircall and Twilio, and a REST API, webhooks and SDKs for iOS, Android and React Native.
Side by side
HelpCrunch’s column comes from its pricing page, docs and feature pages on 3 November 2026; EzyConn’s is read from the product.
Which one fits
Two people and a small budget
EzyConnStarter covers 4 people for $25 a month, with 5,000 messages and 10,000 AI credits included, so adding a third or fourth person keeps the price where it is.
Stock and price questions from a WooCommerce shop
EzyConnConnect the shop and the AI answers from your live catalogue: products, prices and stock. A customer asking at midnight whether a colour is back gets the answer from the shop itself.
Website chat and WhatsApp in one inbox
EitherBoth do it. HelpCrunch puts WhatsApp on Pro and above. On EzyConn the same AI agent answers the website chat, WhatsApp and Telegram, and your team replies from the shared inbox or a Slack thread.
Customers phone the shop
EzyConnThe AI answers inbound calls on your own Twilio number from Starter, with your greeting and one of six English voices, answers from the same content as the chat, and saves each call as a conversation in the inbox.
Where EzyConn fits
EzyConn is an AI agent for customer conversations, made by Omegaswift. For a shop, it answers from the places the answers already are: it scans your website and you keep the pages you want, it reads files (PDF, Word, plain text, Markdown and CSV), it uses text you write, and it uses the exact questions and answers you set, such as your returns policy, before anything else. Connect a WooCommerce shop and it answers from the catalogue too: products, prices and stock. Each answer shows its source, it answers in multiple languages, and it runs on GPT out of the box or on your own OpenAI, Anthropic or Google key.
Customers reach it on the website chat, WhatsApp and Telegram, and on inbound phone calls to your own Twilio number from Starter; AI replies on email come with Professional. Your team replies from one shared inbox, from Slack threads that reply to the customer, or from a phone, because the portal works there too. You choose how the work is shared: Answer and hand over, Answer only, or People only.
Reports show what the AI handled, escalated and left to a person, first reply times, the reasons it could not answer and the topics it does worst on, and when a teammate answers a new question, the reply waits as a draft answer to approve. The pre-chat form can ask for a name, email, phone number, department and consent, and Zapier, signed webhooks and Google Analytics 4 connect the rest. Reports and the customer list export to CSV.
Start on Free with the website chat (the onboarding takes about 3 minutes), then ask it the twenty questions your customers ask most. The WhatsApp page covers the second channel, the phone line page shows calls, and every limit is on the pricing page. You can start free today.
The verdict
HelpCrunch is a well-made, fairly priced live chat and inbox, and if what you want is live chat, messengers, a knowledge base, popups and email campaigns in one tool, Basic and Pro are hard to argue with. Its AI agents are careful by design and its limits fail gently.
For a small shop or team that wants an AI agent answering most conversations, EzyConn is the simpler and smaller bill. The AI agent comes with every plan, Starter covers 4 people for $25 a month, WooCommerce stock answers come straight from the shop, and the phone line starts on Starter. Try both on your own twenty most common questions for a week. More comparisons are on our compare page.
HelpCrunch vs EzyConn: common questions
What is HelpCrunch pricing in 2026?
Checked on 3 November 2026: Basic is $15 per team member a month ($12 billed annually), Pro is $25 per team member ($20 annually) with 5 AI agents and 50 AI conversations a month, and Unlimited is $620 a month ($495 annually) for any number of team members and 50,000 emails. Extra AI conversations start at $29 a month for 100, and email volume is priced on top. There is a 14-day free trial with no card.
Does HelpCrunch charge per seat?
Yes, on Basic and Pro. The price is per team member a month, and HelpCrunch counts as a team member anyone registered with your team. The Unlimited tier is the exception: one monthly price for any number of team members.
Is the AI agent on every HelpCrunch plan?
No. AI agents, AI conversations, chatbot flows and WhatsApp start on Pro. Basic covers live chat, the shared inbox, a knowledge base in one language, popups and auto messages. Pro includes 5 AI agents and 50 AI conversations a month, and you can buy more.
What happens when HelpCrunch runs out of AI conversations?
The AI agent step is skipped in your chatbot flows, and the chat moves straight to the next step, usually your team. HelpCrunch does not charge extra automatically: AI answers pause until the next billing cycle or until you buy an extension. All AI limits reset at the start of each billing cycle.
Is there a free HelpCrunch alternative?
Yes. EzyConn’s Free plan needs no card, has no expiry date and includes the AI agent, with 500 messages and 1,000 AI credits a month for 2 people. HelpCrunch itself offers a 14-day free trial without a card, and then a paid plan.
Is HelpCrunch worth it for a small online shop? A short review
As a live chat, shared inbox, knowledge base and marketing tool in one, it is good value, and Basic at $15 a seat is a low-cost way to start. The cost to watch is AI. AI agents start on Pro, and only 50 AI conversations a month are included, so a two-person shop whose AI answers 420 conversations pays $154 a month on monthly billing.
Is EzyConn a good HelpCrunch alternative?
For a small shop or team that wants the AI agent in the base price, yes. EzyConn Starter is $25 a month (₹2,499 at checkout) for 4 people, with 5,000 messages and 10,000 AI credits, the hand-over to your team, a WooCommerce catalogue connection and an inbound phone line. Paid plans start with one month free.
Keep reading
- EzyConn compared with other support tools
- EzyConn vs tawk.to
- EzyConn vs LiveChat
- EzyConn vs Gorgias
- An AI chatbot for WooCommerce shops
Pricing and features for EzyConn and HelpCrunch were checked on each vendor’s published pages on 3 November 2026.