EzyConn vs Gorgias: 2026 Ecommerce Support Comparison

Gorgias was built around Shopify. It is the default ecommerce help desk for D2C brands. EzyConn is multi-channel AI chat that also serves ecommerce, without locking you into Shopify-only workflows. If you sell across more than one platform, an AI chatbot on your storefront that isn't tied to a single backend starts to matter.

Side-by-side

Where Gorgias is genuinely strong

• Tightest Shopify integration on the market.
• Pre-built D2C macros and workflows.
• Strong order-mod automation (refunds, address change).
• Best-in-class for Shopify Plus brands.

Where EzyConn pulls ahead

• Multi-platform support (not just Shopify).
• Multi-model AI vs single-model.
• Predictable pricing, since Gorgias bills by ticket.
• Microsoft Teams + Slack native.

When Gorgias wins

You are a Shopify-only D2C brand, you want the deepest Shopify integration available, and you are fine with per-ticket billing.

When EzyConn wins

You are multi-platform (Shopify plus WooCommerce plus custom), you want predictable pricing, and you value AI quality over a single deep integration.

The pricing math that trips people up

Per-ticket billing feels cheap when you sign up and gets expensive right when things are going well. Gorgias counts a billable ticket for conversations that need a response, so a good sale month or a viral moment inflates your support bill at the exact time you least want a surprise. EzyConn is seat-based at a flat $95/mo on the Growth plan, so 500 conversations and 5,000 conversations cost the same.

Here's a rough comparison at three volumes so you can sanity-check your own numbers.

Numbers vary by plan and add-ons, so check your own invoice. The pattern holds though: flat pricing rewards you for growing, per-ticket pricing taxes it. You can see the full breakdown on our pricing page.

A realistic example

A home-goods brand sells on Shopify and a separate WooCommerce site for wholesale. Gorgias covered the Shopify store beautifully, but the WooCommerce side was a second-class citizen, so agents jumped between two tools. During a Black Friday spike they did about 9,000 conversations in a month, and the per-ticket line on their invoice roughly doubled.

Moving both storefronts onto EzyConn put every order, WISMO question, and return in one place. The multi-model AI (GPT-4o and Claude) handled the repetitive order-status and shipping questions, which are the bulk of ecommerce volume, and the flat price meant the next spike didn't change the bill. The tradeoff is honest: they gave up a couple of Shopify-specific automations that Gorgias does better. For a single-platform Shopify Plus brand, that tradeoff can easily go the other way.

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