EzyConn vs Gorgias: 2026 Ecommerce Support Comparison

Side-by-side

Where Gorgias is genuinely strong

• Tightest Shopify integration on the market.
• Pre-built D2C macros and workflows.
• Strong order-mod automation (refunds, address change).
• Best-in-class for Shopify Plus brands.

Where EzyConn pulls ahead

• Multi-platform support (not just Shopify).
• Multi-model AI vs single-model.
• Predictable pricing, since Gorgias bills by ticket.
• Replies from Slack, with chats posted to Microsoft Teams.

What EzyConn adds for Gorgias teams

EzyConn answers shoppers from your own website pages and uploaded documents and shows the source, and when a shopper wants a person it hands the chat to your team on a yes.

When EzyConn wins

You are multi-platform (Shopify plus WooCommerce plus custom), you want predictable pricing, and you value AI quality.

The pricing math that trips people up

Per-ticket billing feels cheap when you sign up and gets expensive right when things are going well. Gorgias counts a billable ticket for conversations that need a response, so a good sale month or a viral moment inflates your support bill at the exact time you least want a surprise. EzyConn is a flat $95/mo on Professional, so 500 conversations and 5,000 conversations cost the same.

Here's a rough comparison at two volumes so you can sanity-check your own numbers.

Numbers vary by plan and add-ons, so check your own invoice. The pattern holds though: flat pricing rewards you for growing, per-ticket pricing taxes it. You can see the full breakdown on our pricing page.

A realistic example

A home-goods brand sells on Shopify and a separate WooCommerce site for wholesale. Gorgias covered the Shopify store beautifully, but the WooCommerce side was a second-class citizen, so agents jumped between two tools. During a Black Friday spike they did about 9,000 conversations in a month, and the per-ticket line on their invoice roughly doubled.

Moving both storefronts onto EzyConn put every conversation from both stores, WISMO questions and returns included, in one place. The multi-model AI (GPT-4o and Claude) handled the repetitive shipping and returns questions, which are the bulk of ecommerce volume, and the flat price meant the next spike didn't change the bill.

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