Blog · Comparison · 11 min read · May 12, 2026
EzyConn vs Gorgias: 2026 Ecommerce Support Comparison
Gorgias was built around Shopify. It is the default ecommerce help desk for D2C brands. EzyConn is multi-channel AI chat that also serves ecommerce — without locking you into Shopify-only workflows.
Side-by-side
Category
EzyConn
Gorgias
Shopify integration
Yes
Best-in-class
BigCommerce, WooCommerce, Magento
Yes
Yes (less deep)
Native AI
Multi-model
Gorgias Automate
Web chat AI
First-class
Yes
Email + social
Yes
Yes
Pricing
Free / $95/mo Pro
$10 to $900+/mo
Where Gorgias is genuinely strong
- Tightest Shopify integration on the market.
- Pre-built D2C macros and workflows.
- Strong order-mod automation (refunds, address change).
- Best-in-class for Shopify Plus brands.
Where EzyConn pulls ahead
- Multi-platform support (not just Shopify).
- Multi-model AI vs single-model.
- Predictable pricing — Gorgias bills by ticket.
- Microsoft Teams + Slack native.
When Gorgias wins
You are a Shopify-only D2C brand, you want the deepest Shopify integration available, and you are fine with per-ticket billing.
When EzyConn wins
You are multi-platform (Shopify + WooCommerce + custom), you want predictable pricing, and you value AI quality over a single deep integration.
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Multi-platform ecom AI chat
Shopify, WooCommerce, BigCommerce, Magento — one platform, predictable pricing.
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