Side-by-side at a glance
Where LiveChat is genuinely strong
- Mature, stable product with 23 years of polish.
- Excellent agent UX for teams that live in chat all day.
- Big integration directory.
- Great reporting on agent performance metrics.
Where EzyConn pulls ahead
- AI is included, not bolted. LiveChat sells AI through their separate ChatBot.com product. Two SKUs, two bills. EzyConn AI is built in.
- Multi-model routing. EzyConn routes between Claude and GPT-4o per task. LiveChat's AI is single-model.
- Real free plan. Forever-free 2-seat tier vs 14-day trial.
- Slack replies. Your team answers from a Slack thread, and chats can also be posted to Microsoft Teams.
Pricing comparison at scale
A 5-agent team paying for live chat + AI:
LiveChat + ChatBot
5 × Team plan ($41/mo) + ChatBot Starter ($65/mo) = $270/mo, no advanced AI.
EzyConn Professional
$95/mo: multi-model AI, integrations and workflows.
What EzyConn adds for LiveChat teams
EzyConn answers from your own website pages and uploaded documents and shows the source, and when a customer wants a person it hands the chat to your team, assigned by round robin, least busy, most recently active or by hand.
When EzyConn is the right answer
You want AI that meaningfully deflects volume, you do not want two SKUs, and you value replying from Slack. Most SMBs and modern support teams.
Migrating from LiveChat
Moving over is mostly copy work, not rebuild work. Export your chat transcripts and contact list from LiveChat, then point EzyConn at your existing help center so the AI has real answers on day one. Most teams run both tools in parallel for a week: LiveChat keeps handling live chat while EzyConn learns the content, you compare resolution rates, then you switch the widget. Transcript export, contact import, and knowledge-base ingestion are all handled during onboarding, so nothing has to be rebuilt from scratch.
A quick cost example
Say you run a 5-agent team fielding about 2,000 conversations a month. On LiveChat you pay per seat and then add ChatBot.com to get AI, so you carry two subscriptions and manage two dashboards. On EzyConn Professional at $95 a month, the AI is included, every integration is on, and that flat number holds whether the AI resolves 40% or 80% of those conversations. For a small team watching every line item, our AI chatbot for small business guide runs the math in more detail, and the full breakdown lives on our pricing page.
Frequently asked questions
Can I migrate from LiveChat to EzyConn?
Yes. Transcript export, contact import, and knowledge-base ingestion are handled in onboarding, and you can run both tools side by side while you compare resolution rates.
Is LiveChat's AI (ChatBot.com) included?
No. It is a separate product on a separate bill. EzyConn includes multi-model AI (GPT-4o and Claude) in every plan, including the free one.
Does EzyConn have a real free plan?
Yes: 2 seats and 500 messages a month. LiveChat offers a 14-day trial, not a forever-free tier.
Do both work with Microsoft Teams and Slack?
EzyConn operators can answer from Slack, and chats can also be posted to a Microsoft Teams channel. LiveChat's coverage there is more limited.
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