For physiotherapy clinics
Book the first assessment the day they ask
EzyConn answers patients from your pages on treatments, prices and insurance. It books assessments and follow-ups into your calendar and hands anything clinical to a therapist.
- Answers from your own pages
- Books assessments
- Clinical questions go to your team
A worked example: a customer asks “Do you treat running injuries, and do I need a referral?” The agent answers from Sports injuries and Referrals and books it. Booked: Monday 16:00, initial assessment.
Worked exampleMotion Physio and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- All day
Therapists are treating
Your team is hands on all day. It answers the front desk questions your pages already answer.
- The evening it hurts
Booking after the injury
People book when it hurts, often in the evening. It books the first assessment before they look elsewhere.
- Every week
Insurance and prices
Do you take my insurance? How much is a session? What should I wear? Answered from your pages.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“Do you accept my insurance?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books assessments
“Can I book this week?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I need help with a knee injury.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in a therapist
“My pain got worse after yesterday’s session.”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Clinical questions go to a therapist
When a question needs judgement, it offers a therapist, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleMotion Physio and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside healthcare
21 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #1Dental practicesPatient questions and new patient bookingBooks · Answers · Hands overRead
- #8Healthcare clinicsPatient enquiries and scheduling, reception onlyBooks · Answers · Hands overRead
- #21OrthodontistsConsultation booking and treatment questionsBooks · Leads · AnswersRead
- #23Physiotherapy clinicsNew patient booking and admin questionsBooks · Answers
- #24ChiropractorsAppointment booking and first visit questionsBooks · AnswersRead
- #32Fertility clinicsAdmin questions and consultation bookingBooks · Answers · Hands overRead
- #33Dermatology clinicsAppointment booking and admin questionsBooks · AnswersRead
- #34Optometrists and opticiansEye test booking and frame questionsBooks · AnswersRead
- #43Mental health and therapy practicesAdmin questions and session booking, no clinical adviceBooks · Answers · Hands overRead
- #44Pediatric clinicsAppointment booking for parentsBooks · AnswersRead
- #45Home healthcare agenciesCare enquiries and assessment bookingLeads · Books · Hands overRead
- #46Senior living and care homesFamily enquiries and tour bookingLeads · Books · Hands over
- #76Weight loss clinicsConsultation booking and admin questionsBooks · Answers
- #77Hearing clinicsHearing test bookingBooks · Answers
- #78PodiatristsAppointment bookingBooks · Answers
- #79Medical labs and diagnosticsTest booking and preparation questionsBooks · Answers
- #80Telehealth providersAdmin intake and bookingBooks · Answers · Hands over
- #113IV therapy and wellness clinicsBooking and admin questionsBooks · Answers
- #114PharmaciesService and opening questions, prescriptions to a personAnswers · Hands overRead
- #115Urgent care centresService and opening questions, no triageAnswers · Hands over
- #196Multi-location clinic groupsOne assistant per brand, reception onlyBooks · Answers · Hands overRead
FAQ
Questions physiotherapy clinics ask before they switch it on
Answered from the product, not a brochure.
Who answers exercise and treatment questions?
A therapist. It answers from your pages, books and hands over, and offers a therapist for anything clinical.
Can it book follow-up sessions?
Yes, as appointments with a length in the Google or Microsoft 365 calendar you connect.
Can conversations go to our practice software?
Yes, through Zapier or a signed webhook, and bookings land in the Google or Microsoft 365 calendar you connect.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Book the assessment before they look elsewhere
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.