For optometrists and opticians
Book the eye test, and answer the frame questions
EzyConn answers patients from your pages on eye tests, frames, lenses and prices. It books eye tests and contact lens fittings into your calendar and hands clinical questions to your team.
- Answers from your own pages
- Books eye tests and fittings
- Clinical questions go to your team
A worked example: a customer asks “How much is an eye test, and can I book one for Friday?” The agent answers from Eye tests and Prices and books it. Booked: Friday 14:00, eye test.
Worked exampleClearview Opticians and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- Every day
Price and frame questions
How much is an eye test? Do you stock this brand? How long do glasses take? Answered from your pages.
- Evenings
Booking after work
Eye tests booked at any hour, into your calendar.
- Contact lenses
Fittings and plans
It books fittings and explains your lens plans from your pages.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“Do you stock Ray-Ban frames?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books eye tests and fittings
“Can I book an eye test tomorrow?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I’d like to try contact lenses.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in your optometrist
“I’ve suddenly got flashes in my vision.”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Sudden changes go to the optometrist
When a question needs judgement, it offers your optometrist, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleClearview Opticians and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside healthcare
21 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #1Dental practicesPatient questions and new patient bookingBooks · Answers · Hands overRead
- #8Healthcare clinicsPatient enquiries and scheduling, reception onlyBooks · Answers · Hands overRead
- #21OrthodontistsConsultation booking and treatment questionsBooks · Leads · AnswersRead
- #23Physiotherapy clinicsNew patient booking and admin questionsBooks · AnswersRead
- #24ChiropractorsAppointment booking and first visit questionsBooks · AnswersRead
- #32Fertility clinicsAdmin questions and consultation bookingBooks · Answers · Hands overRead
- #33Dermatology clinicsAppointment booking and admin questionsBooks · AnswersRead
- #34Optometrists and opticiansEye test booking and frame questionsBooks · Answers
- #43Mental health and therapy practicesAdmin questions and session booking, no clinical adviceBooks · Answers · Hands overRead
- #44Pediatric clinicsAppointment booking for parentsBooks · AnswersRead
- #45Home healthcare agenciesCare enquiries and assessment bookingLeads · Books · Hands overRead
- #46Senior living and care homesFamily enquiries and tour bookingLeads · Books · Hands over
- #76Weight loss clinicsConsultation booking and admin questionsBooks · Answers
- #77Hearing clinicsHearing test bookingBooks · Answers
- #78PodiatristsAppointment bookingBooks · Answers
- #79Medical labs and diagnosticsTest booking and preparation questionsBooks · Answers
- #80Telehealth providersAdmin intake and bookingBooks · Answers · Hands over
- #113IV therapy and wellness clinicsBooking and admin questionsBooks · Answers
- #114PharmaciesService and opening questions, prescriptions to a personAnswers · Hands overRead
- #115Urgent care centresService and opening questions, no triageAnswers · Hands over
- #196Multi-location clinic groupsOne assistant per brand, reception onlyBooks · Answers · Hands overRead
FAQ
Questions optometrists and opticians ask before they switch it on
Answered from the product, not a brochure.
What happens to clinical questions?
They go to your team. It answers from your pages, books and hands over, and offers your team for anything clinical.
Can it book eye tests?
Yes, as appointments with a length in the Google or Microsoft 365 calendar you connect.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Book the eye test while they are thinking about it
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.