For travel agencies and tour operators
Answer the honeymoon question at midnight
EzyConn answers travellers from your pages on destinations, tours, prices and policies. It takes the details of the trip, books planning calls into your calendar, and hands bookings and changes to your team.
- Answers from your own pages
- Books planning calls
- Changes go to your team
A worked example: a customer asks “We’re planning a honeymoon in Bali in May. Do you do tailor-made trips?” The agent answers from Bali and Tailor-made honeymoons and books it. Booked: Wednesday 11:00, planning call.
Worked exampleWayfarer Travel and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- Late night
Dreaming about the trip
People plan holidays late at night. It answers and books the call for your morning.
- Every week
Seasons, visas and prices
When is the best time? What does it cost? Do I need a visa? Answered from your pages.
- On the road
Clients who are away
Changes and problems need a person. It hands them over on a yes.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“What’s included in the Kenya safari?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books planning calls
“Can we talk this week?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“We’re planning a family trip in August.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in a travel consultant
“Our flight was cancelled. Can you help?”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Travellers in trouble reach a person
When a question needs judgement, it offers a travel consultant, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleWayfarer Travel and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside hospitality and travel
8 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #13Hotels and hospitalityGuest questions before and during a stayAnswers · Hands overRead
- #14Travel agencies and tour operatorsPackage enquiries and planning callsLeads · Books · Answers
- #48RestaurantsReservations and menu questionsBooks · AnswersRead
- #63Vacation rentalsGuest questions around the clockAnswers · Hands overRead
- #125Tour and activity operatorsBooking questions and group enquiriesAnswers · Leads
- #126Hostels and B and BsGuest questionsAnswers
- #127Holiday parks and campsitesStay questions and enquiriesAnswers · Hands over
- #128Airport transfers and chauffeursBooking enquiriesLeads · Answers
FAQ
Questions travel agencies ask before they switch it on
Answered from the product, not a brochure.
How does a trip get booked?
It answers questions, takes the details and books a planning call, and your team makes the booking.
Can it help travellers who are away?
It answers from your pages and offers a person. Changes go to your team.
Does it work on WhatsApp?
Yes. The same agent answers on your website, WhatsApp, Telegram, email and your phone line.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Book the planning call while they are still dreaming
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.