EzyConn vs Rosie AI: Pricing and a Salon’s Month

It is 11:00 on a Saturday. The owner has foils in one client’s hair and a timer running on another, and the phone on the shelf is ringing for the third time in ten minutes. Each of those calls is somebody who wants a booking, a price or the parking details, and most of them will try the next salon if nobody answers.

Rosie and EzyConn both promise to pick up. They charge in different units and answer in different places, so we read Rosie’s pricing page, its terms and its help centre as they stood on 3 November 2026, then priced one made-up salon’s month on both, line by line.

Rosie in brief

Rosie is an AI phone receptionist built for small businesses that cannot always answer: plumbers, electricians, HVAC firms, law offices, property managers, auto shops and salons all have their own pages on its site. You give it your website or Google Business Profile, it learns your hours, services and basics, and you add your own FAQs and the details it should take in a message. Then you forward your calls to it. You can keep your existing number, and conditional forwarding lets Rosie take only after-hours or overflow calls (Rosie pricing and FAQ).

Every call gets a summary, a transcript and a recording, and you are told by email, text or the app. Rosie answers in English and Spanish, with more than ten voices and a name and greeting you choose. It is built for the US: its help centre says it supports US businesses only and does not issue international numbers (Rosie help centre).

The salon we priced

Juniper Lane Hair is a salon we made up for this example. Four people work there, the owner and three stylists, and nobody sits on a front desk. The salon is open Tuesday to Saturday. In a typical month it gets about 260 calls, 160 website chats and 120 WhatsApp conversations, mostly prices, availability, how long a colour takes, the patch test and parking. About 30 need a person: a colour that went wrong, a complaint, a bridal party of six.

December is busier: 340 calls, 170 chats and 130 WhatsApp conversations. Our assumptions for the arithmetic: a call lasts two to three minutes, so it bills as 3 whole minutes; the caller speaks about 4 times and gets 4 replies; a written conversation has about 6 messages; and a stylist writes about 4 messages on each one handed over.

Rosie pricing: minutes, rounded up

Every plan includes the mobile apps, 24/7 answering of several calls at once, training from your Google profile and website, custom FAQs, call summaries and recordings, email and text alerts, Zapier, and a website chat widget at no extra cost. Website Texting, which moves a website visitor into a text conversation, is a $50 a month add-on for 25 conversations, then $1 each. Every plan starts with a 7-day free trial.

How a minute is counted

Rosie’s terms of service (last updated 5 February 2026) set the rules. Minutes run from the moment a call connects to Rosie until it disconnects, and are “calculated and billed in 60-second increments and calls are rounded up to the next 60-second mark.” A call of 1 minute 5 seconds counts as 2 minutes. Plans renew every 30 days.

What happens when you run over

Rosie’s terms describe no per-minute overage charge. If a month’s minutes pass your allowance, they say “Rosie will automatically upgrade the Subscriber to a higher Subscription Plan” and that you stay on it “unless and until Subscriber downgrades.” A separate clause says changes that add fees apply to the current billing period “and at least the subsequent two consecutive billing periods”, while downgrades start from the next period. Read together, one busy month can set your price for longer than a month, so ask Rosie how it applies the two clauses before you sign up.

Juniper Lane’s month on Rosie

260 calls at 3 billed minutes each is 780 minutes. Professional’s 250 minutes cover about 83 such calls, which the salon would use up in its first ten days or so, and the terms would then move it up. The salon also wants Rosie to book clients straight into its Google Calendar, which needs Scale anyway. So the plan is Scale at $149 a month, using 780 of its 1,000 minutes. The website chat is included, so the 160 chats cost nothing more.

In December, 340 calls make 1,020 minutes, 20 over Scale’s 1,000. Under the terms the salon moves to Growth at $299. If the clause on fee increases covers that move, January and February are billed at $299 too, before the salon can step back down.

Juniper Lane’s month on EzyConn

The month fits Starter, $25 a month (₹2,499 at checkout), which covers 4 people: the owner and all three stylists. The phone line is a local number in the salon’s own Twilio account. Twilio bills it separately at its published US rates, checked 3 November 2026:

Now the messages, counted the cautious way with every caller turn and every reply on a call included: 2,080 from calls, 960 from the website chat, 720 from WhatsApp and 120 from stylists on the conversations handed to them. That is 3,880 of the 5,000 messages in the plan. On WhatsApp, Meta gives each business number 1,000 free service messages a month from 1 October 2026 (Meta WhatsApp pricing), and the AI’s replies here come to about 360.

So the plan is $25 and Twilio’s bill is about $30.45: together, about $55 a month for the phone, the website chat and WhatsApp. In December the calls add minutes and speech recognition, so Twilio’s bill rises to about $39.47. The 4,680 messages still fit the plan, so the month comes to about $64.

The units explain most of the gap. Rosie’s price is the phone line plus the work it does during the call, and it climbs in steps of $100 or more when minutes pass a threshold. EzyConn’s plan price stays put while the month fits its message allowance, and the phone line costs what Twilio charges for it.

Heyrosie review: what Rosie does well

Setup from what you already have. Rosie reads your Google Business Profile and website, so a salon that keeps its listing up to date starts with its hours and services already in place. You keep your number and forward calls to it, all of them or only the ones you miss.

It acts on the call. From Scale, Rosie books into Google Calendar, Calendly, Appointlet or Acuity while the caller is on the line, offering two or three free times (scheduling integrations). Its transfers are carefully built: a warm transfer puts the caller on hold, rings your stylist, tells them who is calling and why, and only connects if they say yes; Growth adds a waterfall that tries up to five numbers in turn (call transfers). It can also text callers a link during the call.

Social messages on every plan. Rosie answers Facebook Messenger and Instagram DMs with the same knowledge as its calls, and you can take a conversation over and hand it back (Facebook and Instagram guide). For a salon that gets bookings through Instagram, that matters. Its website chat is free on every plan, with live takeover too (website widgets).

Tools for trades. Eighteen named CRMs, from Jobber and Housecall Pro to HubSpot and Pipedrive, log every call, text and chat on the right customer record, included on every plan (CRM integrations). There are native iOS and Android apps, and the help centre is detailed and current, with articles dated as recently as October 2026.

Feature by feature

Rosie’s cells come from its pricing page, terms and help centre. EzyConn’s are read from its own plan data.

Three moments from Juniper Lane’s week

Friday, 21:40, WhatsApp: “Any chance of a cut and blow-dry tomorrow?”

The salon closed hours ago. The AI answers on WhatsApp from the salon’s price list, then checks the connected Google Calendar: “We have Saturday at 11:00 or 14:00. Which suits you?” The client picks 14:00, gives a name and email, the appointment goes into the diary, and a confirmation is on its way. The owner sees it on Saturday morning.

Saturday, 11:05, a call: “Do you do balayage, and how long does it take?”

The owner has foils in. The AI answers the salon’s own number with its greeting, gives the balayage price and time from the uploaded price list, and explains the patch test the salon asks for 48 hours before any colour, all from the salon’s own written answers. Its answer about booking points the caller to the WhatsApp number and the website chat. The call is saved as a conversation in the inbox, where the owner reads it at lunch.

Saturday, 15:10, the website chat: “My colour went brassy after a week”

Colour corrections need a stylist, so the client asks for one and accepts when the AI offers. Every stylist is with a client, so the client sees “All our agents are currently busy. We’ll notify you shortly.” The AI pauses, and the conversation waits for the team with everything said so far. At 16:30, between clients, a stylist replies from her phone, offers a free toner appointment, and hands the chat back to the AI with one click.

Which one fits the salon

Where EzyConn fits

EzyConn is an AI agent for customer conversations, a product of Omegaswift, for small and mid-size businesses that want an affordable way to answer every customer. The AI is in every plan. It answers from your website pages, which it scans while you keep the ones you want, from PDF, Word, plain text, Markdown and CSV files, from text you write, and from exact questions and answers you set, which it uses first. Each answer shows its source, it answers in multiple languages, and GPT is included, or you can bring your own OpenAI, Anthropic or Google key.

Clients write on the website chat, WhatsApp and Telegram, and from Starter they can ring your own Twilio number, where the AI answers with your greeting and one of six English voices and saves every call as a conversation. AI replies on email come with Professional. Bookings in the chat come from Starter, with Google Calendar or Microsoft 365. A pre-chat form can ask for a name, email, phone and consent, and reports show what the AI handled, what it handed over and the questions it could not answer, with a teammate’s reply to one of those waiting as a draft answer for you to approve.

EzyConn for hair salons shows the setup for a salon, the AI phone answering page covers the Twilio steps, and the WhatsApp page covers the channel most clients use in the evening. Every limit is on the pricing page. The quickest test is your own: put a free AI chatbot on your website, or start free and ask it the ten questions your phone gets most. Paid plans start with one month free; checkout bills in Indian rupees.

EzyConn vs Rosie: common questions

The verdict

Rosie is a well-made answering service for US small businesses that mostly need the phone picked up, with booking and transfers on the call from its $149 plan and a free website chat besides. Its minute rounding and automatic upgrades mean the bill follows your busiest month, so read the terms and size the plan to your peaks.

For a salon or studio whose clients ring, type and message in roughly equal measure, EzyConn answers all three from one set of content and one inbox, books in the chat, and keeps the phone line on a number you own. Price your own month both ways, December included.

The comparison hub covers the rest of the category. For other phone and AI answering options, see EzyConn vs Smith.ai, EzyConn vs Lindy and EzyConn vs Dante AI.

Keep reading

• An AI chatbot for hair salons
• AI receptionists for small business: the 2026 guide
• AI chatbots for appointment booking
• A WhatsApp chatbot for your business
• How a chatbot hands a conversation to a person

Pricing and features for EzyConn and Rosie were checked on each vendor’s published pages on 3 November 2026.