Use cases
One agent, three jobs. The same hand-over in each.
Customer support, lead capture and an internal helpdesk are the same machine pointed at different people: it answers from what you give it, says so when it cannot, and brings in the right person on your team.
- Answers show their source
- Nobody handed over without a yes
- Reply from the inbox or Slack
A worked example: a customer, a buyer and a colleague each ask a question, and each gets an answer from the business's own content with its source shown. The three jobs are customer support, lead generation and an internal helpdesk.
Worked exampleThe three questions are invented.
The three jobs
Pick the one closest to yours
- Customer supportSupport teams at software companies and online shopsAnswers the repeat questions from your help centre and policies, and brings your team in for the account, the order and the refund.Read the customer support page
- Lead generationSales and marketing teamsTakes a name and an email before the chat, answers the buying question from your pricing page, and hands the visitor to sales.Read the lead generation page
- Internal helpdeskHR and IT teamsSits on your intranet, answers your people from the handbook files you give it, and brings in HR or IT for the rest.Read the internal helpdesk page
Under all three
One agent, one hand-over, whichever job it is doing
The words change between a customer, a buyer and a colleague. The order does not.
It answers from your content
Your pages, files and written answers, with the source shown on the answer.
It says so, and offers a person
When your content does not cover it, or someone asks for a person. Nobody is handed over without a yes.
Someone on your team takes it
Assigned by the rule you pick and notified. The agent stays quiet while they hold the conversation.
The reply goes back where they wrote
Typed in the inbox or in the Slack thread, read in the chat the person is already in.
Then it goes back to the AI
One click, with everything your teammate said still in the thread.
Where to start
Start with the job your inbox already shows
Look at the last fifty questions you were asked. The kind that turns up most is the job to give the agent first.
| If most questions are about | Start with | Why |
|---|---|---|
| Orders, accounts, how-tos and policies | Customer support | Those questions repeat, and your help pages already answer most of them. |
| Pricing, plans and whether it will fit | Lead generation | The visitor is deciding now. An answer and a name for sales keeps them. |
| Leave, payroll, laptops and passwords, from your own people | Internal helpdesk | The answers sit in your handbook files, and HR or IT take the rest. |
| When you are free, and booking a time | Appointment booking | The agent books real times in the chat, with your calendar checked first. |
Other doors
The same agent, wherever people ask
The three jobs are where most teams start. The agent behind them also books, sells and picks up the phone.
- Appointment bookingReal bookings in your diary, with Google and Microsoft 365 calendars checked for busy times.
- Shop questionsProduct, delivery and returns answers on a store, with a WooCommerce catalogue read live.
- Phone callsInbound calls on your own Twilio number, answered by the same agent from the same content.
- WhatsApp, Telegram and emailThe same answers wherever customers write, all landing in one inbox for your team.
FAQ
Questions about what it can do for you
Jobs, starting points and setup time.
What can an AI chatbot be used for in a business?
Most teams start with one of three jobs: answering customer support questions, capturing leads on the website, or answering staff questions on an intranet. The same EzyConn agent also books appointments and answers on WhatsApp, Telegram, email and the phone.
Can one agent handle support and lead capture together?
Yes. It answers from whatever you give it, so your help pages and your pricing page sit side by side, and a pre-chat form takes a name and email before the conversation starts.
Can employees use EzyConn as an internal helpdesk?
Yes. Put the chat on your intranet, give it your handbook files, and it answers your people from them, bringing in HR or IT for anything the files do not cover.
Which use case should I start with?
The one your inbox already shows most. If the repeat questions are about orders and accounts, start with support; if they are about price and fit, start with lead generation; if they come from your own staff, start with the helpdesk.
How long does it take to set up?
Your website can be answering in about 3 minutes: give EzyConn your site’s address, keep the pages you want it to read, and paste the code. Slack, WhatsApp and the phone line connect from the same portal afterwards.
Start free
Start with one job. Add the others when it works.
Add your content, put the chat where the questions are, and connect Slack for the hand-over.
Free plan, no card.