For veterinary clinics
Answer the pet owner, keep the phones for the sick ones
EzyConn answers pet owners from your pages on services, prices and opening hours. It books vaccinations and check-ups into your calendar and hands anything clinical to your team.
- Answers from your own pages
- Books routine appointments
- Clinical questions go to your team
A worked example: a customer asks “My puppy needs her second vaccination. Can I book for Saturday?” The agent answers from Puppy vaccinations and Opening hours and books it. Booked: Saturday 10:00, puppy vaccination.
Worked exampleOakfield Vets and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- All day
Phones jammed with routine calls
Vaccinations, prices and opening hours tie up the lines that a sick animal’s owner is trying to reach. It takes the routine ones.
- Evenings
Owners book after work
It books check-ups and vaccinations at any hour, into your calendar.
- Every week
Price and service questions
How much is neutering? Do you see rabbits? Is there parking? Answered from your pages.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“Do you see exotic pets?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books routine appointments
“Can I book a check-up this week?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I’ve just adopted a cat and need to register her.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in your clinical team
“My dog has eaten chocolate.”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
A worried owner reaches your team, not a script
When a question needs judgement, it offers your clinical team, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleOakfield Vets and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
FAQ
Questions veterinary clinics ask before they switch it on
Answered from the product, not a brochure.
Who answers medical questions about pets?
Your clinical team. It answers from your pages, books and hands over, and offers your team for anything clinical.
What about emergencies at night?
It repeats the emergency details you publish and offers a person.
Can it book vaccinations and check-ups?
Yes, as appointments with a length in the Google or Microsoft 365 calendar you connect.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Free the phones for the animals who need them
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.