For HVAC companies
Every no-heat call answered, and the visit booked
EzyConn answers homeowners from your service pages, prices and service area. It takes the details of the job, books service visits and estimates into your calendar, and brings in your team when a job is urgent.
- Answers from your service pages
- Books visits and estimates
- Urgent jobs go to a person
A worked example: a customer asks “My furnace stopped working and it’s freezing. Can someone come out tomorrow?” The agent answers from Furnace repair and Service area and books it. Booked: tomorrow 09:00, furnace diagnostic.
Worked exampleNorthwind Heating and Air and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- First cold night
The phones all ring at once
When the weather turns, every homeowner calls the same morning. Questions with written answers get answered, so your dispatcher works on jobs.
- After hours
The call nobody picks up
A homeowner with no heat calls the next company on the list. An answer and a booked visit keep the job.
- Every week
Price and area questions
Do you cover my town? What does a call-out cost? Do you service my brand? If your pages say it, it answers it.
- Spring and autumn
Maintenance plans
Tune-ups and service plans come round every year. It explains your plan from your pages and books the visit.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“Do you service Carrier units?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books visits and estimates
“Can someone come out tomorrow?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I need a quote for a new AC.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in your team
“Water is leaking from my indoor unit.”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Urgent jobs go straight to a person
When a question needs judgement, it offers your team, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleNorthwind Heating and Air and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside home services
29 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #2HVAC, plumbing and electricalService requests, emergency callouts and visit bookingBooks · Leads · Hands over
- #4Home services: roofing, pest control, garage doorsQuote requests and inspection bookingBooks · Leads · Hands overRead
- #27Solar installersQuote requests and site survey bookingLeads · Books · Hands overRead
- #28Pest control companiesUrgent enquiries and treatment visit bookingBooks · Leads · Hands overRead
- #35Kitchen and bathroom remodelersDesign consultation bookingLeads · Books · Hands over
- #36Moving companiesQuote requests and survey bookingLeads · Books · Hands overRead
- #37Landscaping and lawn careEstimate requests and visit bookingLeads · Books · Hands overRead
- #38Cleaning servicesQuotes and recurring visit bookingBooks · LeadsRead
- #39Window and door installersQuote requests and measure bookingLeads · Books · Hands over
- #40Pool installation and serviceQuotes and service bookingBooks · Leads · Hands over
- #69Security system installersSurvey booking and product questionsBooks · LeadsRead
- #86Interior designersConsultation bookingLeads · Books
- #87LocksmithsEmergency callouts and bookingBooks · Hands over
- #88Appliance repairRepair bookingBooks · AnswersRead
- #89Handyman servicesJob bookingBooks · Leads
- #90Painting contractorsEstimate bookingBooks · Leads
- #91Fencing and deckingEstimate bookingBooks · Leads
- #92Tree servicesEstimate booking and urgent calloutsBooks · Leads · Hands over
- #93Carpet and upholstery cleaningBookingBooks · Answers
- #94Junk removalQuotes and bookingBooks · Leads
- #183Dry cleaners and laundryPickup bookingBooks
- #187Piano tuners and instrument repairBookingBooks
- #188Water treatment and softenersSurvey bookingBooks · Leads
- #189Septic and drainageUrgent calloutsBooks · Hands over
- #190Chimney sweepsBookingBooks
- #191Generator installersSurvey bookingBooks · Leads
- #192Home energy auditorsAudit bookingBooks
- #193Electric vehicle charger installersSite survey bookingBooks · Leads
- #194Gutter cleaningBookingBooks
FAQ
Questions HVAC companies ask before they switch it on
Answered from the product, not a brochure.
Can it book visits into our schedule?
It books into the Google or Microsoft 365 calendar you connect, as appointments with a length.
Can it price a new system?
It gives the prices on your pages, and an install priced after a home visit becomes a booked estimate or goes to a person.
Can it answer the phone too?
Yes. Connect your own Twilio number and the same agent answers inbound calls from the same content.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Answer the no-heat call before the next company does
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.