Switching From Pylon: A Practical Migration Guide

First, be clear about what you are actually changing

Pylon runs support through shared Slack and Microsoft Teams channels. A shared Slack channel is a chat room that your customer and your team are both in, so their staff can ask a question in the same window where they already talk to each other. Pylon groups those messages by named account, meaning it knows that eleven different people all work at the same customer company. It is sold through a sales conversation. As of our last check in July 2026, Pylon does not publish pricing, there is no free plan, and there is no way to sign yourself up.

EzyConn starts from the opposite end. The main channel is the chat widget on your public website, the little bubble in the bottom corner. AI answers first and hands over to a person when it should. Your team still replies from Microsoft Teams, Slack or Zoom, natively, without opening a second dashboard. Prices are published, and you can create the account yourself in a few minutes.

There is a longer feature-by-feature breakdown on our Pylon alternative page if you want it.

Where Pylon fits, and where EzyConn fits

Support in shared Slack or Teams channels with named accounts is a real and genuinely hard problem, and Pylon is purpose-built for it. EzyConn is built for the questions that arrive on your public website: it answers from your own pages and documents, shows the source, and hands the chat to your team, who reply from the inbox or Slack.

Who this move actually suits

The teams who switch happily usually have a different mix. Their questions come from strangers browsing the pricing page, not from named accounts. A lot of what they answer is pre-sales rather than support. They are small enough that a sales call to learn a price feels like a tax on evaluating software. And they want to see how a tool handles their real traffic before they sign anything, which is only possible where a free plan exists.

Step 1: export before you do anything else

Do this first, while your account is still paid and active. Exports get harder the moment you tell a vendor you are leaving, and impossible after the account closes. Put the request in writing.

Step 2: know what breaks

Historic reporting continuity. Your response-time numbers restart at zero. Screenshot or export the old dashboard before you go, so a comparison exists at all. Do not expect a clean joined-up chart across both tools; it will not happen.

Step 3: run both at once for two to four weeks

This is the single most important part of the plan, and the free plan is what makes it painless. The owner plus 1 agent seat and 500 messages a month is enough to run a genuine trial alongside a live tool without paying twice.

Week 1. Install the widget on your website. Point the AI at your help pages and docs. Connect Slack or Microsoft Teams so replies land where your team already works. Keep Pylon running exactly as it is and change nothing about how customers reach you.

Week 2. Let real website traffic hit the widget. Read every AI answer. Fix the wrong ones by improving the source pages the AI reads, which is usually faster than writing new rules. Paste in your best saved replies from the old tool.

Week 3. Tell customers where support now lives. Update your website, your email footer and the topic line of any shared channel. Move one friendly account over first and ask them, honestly, whether the new route is worse.

Week 4. Close out the last open threads in the old tool rather than migrating them mid-conversation. Nobody enjoys being told to repeat their problem somewhere else. Then, and only then, cancel.

Step 4: what to test before you cancel

• Ask the AI your ten most common questions. Not the easy ones. The ten that actually arrive.
• Ask it something it cannot know, and check that it hands over to a human instead of guessing.
• Send a message at 2am and see what the person gets back.
• Reply from Slack or Teams on a phone, not a laptop. That is where most real replies happen.
• Check the widget on a phone browser, not just your desktop.
• Have someone who does not work in support answer three conversations with no training. If they can, your setup is good.

What it costs

Pylon does not publish pricing, so we cannot compare like for like and we are not going to guess at a number. What we can tell you is what you would pay us, without a call.

Free is $0 forever: the owner plus 1 agent seat, 500 messages a month and 1 chatbot. Paid plans are Starter at $25 with 3 agent seats plus the owner, and Professional at $95 with 10 agent seats plus the owner, per month. Annual billing takes 20% off. The message allowance rises with the plan: 500 on Free, 5,000 on Starter and 25,000 on Professional each month.

AI, using GPT-4o and Claude, is included on every plan. There is no per-resolution fee, meaning you are not charged extra each time the AI successfully answers someone, and no per-seat fee, so the price is set per workspace rather than per colleague. Full details are on the pricing page.

Questions people ask before switching

Competitor details last checked July 2026 and taken from publicly available information. Pylon does not publish pricing, so no figure for it appears anywhere in this article. EzyConn prices are current as of October 2026.