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EzyConn

EzyConn vs Pylon

EzyConn and Pylon, compared honestly

Pylon is B2B support built around Slack Connect, Teams and email, with no published plan prices. EzyConn is an AI agent on published plans that also books appointments. Here is where each one fits.

Start freeSee the table
  • Same questions for both
  • Pylon facts checked 6 October 2026
  • Sources linked

E EzyConn

  • Free plan, no card
  • AI agent included in every plan
  • Books real appointments in the chat

P Pylon

  • Support in Slack Connect and Teams channels
  • Pricing page opens a demo booking form
  • Phone and SMS add-on at $35 a user a month

Side by side

The same five questions, answered for both

EzyConn's column comes from the product itself. Pylon's comes from its own pages, read on 6 October 2026.

EzyConn and Pylon compared on 5 questions
QuestionEzyConnPylon
How you payPer plan, with seats and monthly messages included in each; Free, Starter, Professional and Enterprise. Prices are on the pricing page.Plan prices are not published: the pricing page opens a form to book a 30-minute demo. Phone and SMS is an add-on at $35 a user a month.
Free planYes: 2 people and 500 messages a month, with the AI agent included and no card.No free plan found. The site offers a demo booking, with no self-serve sign-up.
The AI agentIncluded on every plan. Answers from your website, files, written answers and exact questions and answers, and shows the source. GPT out of the box, or your own OpenAI, Anthropic or Google key.Support Agent, assigned to issues like a teammate, by hand or through triggers. Answers from the Pylon knowledge base, past issues, external web pages and files, and Skills let it take action. The docs list it as a beta with limited access.
Hand-over to a personWhen your content runs out, or the customer asks, it offers a person. A teammate is assigned and notified, the AI pauses, and one click hands it back.When the agent has no answer, it follows the escalation workflow you set and reassigns the issue, with its investigation and the customer context attached.
Booking in the chatYes, from Starter: real bookings in your diary through ready-made processes, with Google and Microsoft 365 calendars checked for busy times.No booking for customers found. Google and Outlook calendars connect so meeting events are logged in Pylon.

Who it suits

Who EzyConn is built for

Choose EzyConn if

Your customers reach you on your website, WhatsApp, Telegram, email or the phone, and you want published plans with a free one to start on, the AI agent included and real appointments booked in the chat.

  • A free plan that runs on real traffic, with the AI agent included rather than sold as an add-on.
  • Booking real appointments inside the conversation, with your calendar checked first.
  • A hand-over the customer agrees to, with your team replying from the inbox or Slack.
  • WhatsApp, Telegram, email and an inbound phone line answered by the same agent.

Moving from Pylon

From sign-up to answering, in four steps

No developer needed. The assistant learns from what you have already written, and your team keeps working where it works now.

  1. Point EzyConn at your docs

    Give it your public help centre or docs site. It scans the site, finds the linked pages, and reads the ones you choose to keep.

  2. Add files and exact answers

    Upload PDF, Word, plain text, Markdown or CSV files, and write exact answers for the questions customers ask most.

  3. Paste the one snippet

    Paste one script snippet into your website, and the AI agent starts answering there from what you gave it.

  4. Choose replies and hand-over

    Pick whether your team replies from the shared inbox or from Slack threads. Then route hand-overs manually, by round robin, to the least busy teammate or to the most recently active one.

FAQ

EzyConn and Pylon, the questions people ask

Answered from the product and from their own pages.

Is EzyConn a good alternative to Pylon?

Yes, if your customers come to you on your website and messaging apps. EzyConn publishes its plans, and the first one is free, with the AI agent included and no card. The agent answers on your website, WhatsApp, Telegram and email, and books real appointments with your Google or Microsoft 365 calendar checked for busy times.

How does pricing compare?

Pylon does not publish plan prices: on 6 October 2026 its pricing page opened a form to book a 30-minute demo, and Phone and SMS was listed as an add-on at $35 a user a month. EzyConn charges per plan, with seats, monthly messages and the AI agent included, and starts free. Current EzyConn prices are on the pricing page.

Can my team still work in Slack?

Yes. With EzyConn, conversations are posted to Slack and a reply in the thread goes back to the customer. Your team can also work from the shared inbox.

What happens when the AI cannot answer?

EzyConn offers the customer a person. When they accept, a teammate is assigned and notified, the AI pauses, and one click on Hand back to AI returns the conversation to the agent.

Can either one book appointments?

EzyConn books real appointments in your diary through its ready-made processes, with Google and Microsoft 365 calendars checked for busy times. In Pylon we found calendar connections that log meeting events, and no booking for customers.

Sources

Where the Pylon facts on this page come from

Pylon's own pages, read on 6 October 2026. Prices and plans change; if one of these has moved, their page is right and this one is out of date.

EzyConn's columnRead from the product’s own plan and channel data.

Try it on your own questions

The fairest comparison is your own traffic

Put EzyConn on a real page on the free plan and see what it answers, what it hands over, and what it books.

Start freeSee plans and pricing

Free plan, no card.