Switching From Plain to EzyConn: A Practical Migration Guide
Plain, the B2B support tool, is built for software companies whose customers are technical. EzyConn is built for a stranger on your website who wants an answer in the next thirty seconds. If you are moving from the first to the second, here is what to export, what will break, what to test, and how long it really takes.
The short version
- Export first, cancel last. Your conversation history is the only thing you cannot recreate.
- Do not do a hard cutover. Run both tools for two weeks. Nothing forces you to choose on day one.
- Most of the work is writing, not engineering. Teaching the AI good answers takes longer than installing anything.
First, be honest about which business you are
Plain is a clean B2B support tool aimed at engineering-led teams. It is API-first, which means the tool is designed to be wired into your own product by developers rather than dropped onto a marketing page by a marketer. It assumes your customers have accounts, that you know their names, and that whoever answers is comfortable in a technical setting.
EzyConn starts somewhere else. It assumes the person asking is anonymous, arrived from a search result, and will leave if nobody replies. So the AI answers first from what it has read on your site, and a human is pulled in only when it should not be handling something.
Neither model is better. If you are still weighing that up, the fuller side-by-side sits on our Plain alternative page.
What you are actually moving
People imagine a migration as one big data transfer. It is not. It is six small jobs, and only one is urgent.
| What | How it moves | Effort |
|---|---|---|
| Conversation history | Export from Plain before you cancel | High |
| Saved replies and help articles | Copy the text into EzyConn as AI training content | Medium |
| Routing and assignment rules | Rewrite as EzyConn rules, do not translate one to one | Medium |
| Widget or embed code | Swap the script tag on your site | Low |
| Slack and Teams connections | Reconnect in EzyConn, then mute the old channel | Low |
| Custom API integrations | Rebuild through signed webhooks or Zapier | High if you built a lot |
Step 1: export while you are still paying
Do this on the day you start thinking about switching. Ask for a full export of your conversations from Plain: customer email, timestamps, message text, who it was assigned to, and how it ended. CSV or JSON is fine.
Then put the file somewhere that is not a support vendor. An export you take while the account is live is easy. An export you request after you have cancelled is a support ticket you may lose. You will almost never read this archive again, and the one time you need it you will need it badly.
Step 2: stand EzyConn up next to it
Start on the free plan, which is $0 forever and gives you 1 agent seat plus the owner, 500 messages a month and 1 chatbot. That is enough to run a genuine two-week trial on live traffic without a card.
Point the AI at your website and your documentation and let it read. Then connect wherever your team already talks. Replies work natively inside Microsoft Teams, Slack and Zoom, so if your team currently lives in Slack, that habit survives the move.
One thing worth deciding early: who owns the shared queue. Our shared inbox is where escalations land, and it works best when one person is clearly responsible for it during business hours rather than four people half-watching.
Step 3: run both, on purpose, for two weeks
Do not switch everything at once. Put the EzyConn widget on your marketing and pricing pages, and leave your existing tool handling in-product support. Now you have a controlled comparison instead of an argument.
After two weeks you will know three things you can only guess at today: how much of your volume is repeat questions AI can close, how much genuinely needs a human, and whether your team prefers replying from Teams or Slack. That is the whole decision.
What breaks, honestly
- Anything your engineers built against the old API. This is the big one, and it is the reason API-first tools are sticky. Every custom hook, every internal script, every embed inside your product has to be rebuilt, here through signed webhooks and Zapier. Count those integrations before you promise anyone a date.
- Old links stop working. Any conversation link pasted in Slack, Notion or an email thread breaks once the account closes.
- Reporting continuity. Your metrics restart at zero. Screenshot your current response times before you go.
The test list before you commit
Run these yourself, from a phone, not from the desk where you built it.
- Ask the AI your five most common questions. Are the answers ones you would send?
- Ask it something it should refuse or escalate. Does it hand over cleanly?
- Reply from Microsoft Teams or Slack. Does the visitor see it immediately?
- Send a message at 11pm. What happens when nobody is there?
- Open the widget on a phone on mobile data, not office wifi.
- Check the widget is not covering your checkout or booking button.
- Confirm your monthly message volume fits the plan you picked.
How long it takes
| When | What you do |
|---|---|
| Day 1 | Export everything out of Plain. Install the EzyConn widget on one page. |
| Days 2 to 4 | Point the AI at your site and docs. Read its answers. Correct the wrong ones. |
| Day 5 | Connect Microsoft Teams, Slack or Zoom. Tell the team where replies now arrive. |
| Week 2 | Run both tools side by side on live traffic. Compare what each one actually handles. |
| End of week 2 | Move the widget to every page. |
What the money looks like
Plain is sold per seat per month and does not publish figures on a public pricing page, so we will not guess at one. Check your own invoice and divide by the number of people on it. We unpack that model in Plain pricing explained.
EzyConn charges for the plan, not the person: one price per workspace. AI runs on GPT-4o and Claude and is included on every plan, with no per-resolution fees. Annual billing takes 20% off. Full detail on the pricing page.
| Plan | Price | Agent seats | Messages/mo |
|---|---|---|---|
| Free | $0 forever | 1 plus the owner | 500 |
| Starter | $25/mo | 3 plus the owner | 5,000 |
| Professional | $95/mo | 10 plus the owner | 25,000 |
| Enterprise | Talk to us | Set by seat volume | Agreed with you |
Pick the plan by message volume and by how many people answer. Adding a fifth person to the queue on Professional costs nothing, because it carries 10 agent seats plus the owner.
When switching from Plain makes sense
The case for switching is not that it is a weak product. It is that a tool designed for technical B2B customers fits a clinic, a shop or a trades business badly. If your questions come from visitors on your website, EzyConn answers them from your own pages and documents, shows the source, and hands the chat to your team when someone asks for a person.
Frequently asked questions
How long does it take to switch from Plain to EzyConn?
Plan for one to two weeks of calendar time, but only a few hours of actual work spread across it. Installing the EzyConn widget and connecting Slack or Microsoft Teams takes an afternoon. The rest of the time is spent watching real conversations, correcting the AI answers, and letting your team get used to a new inbox before you cancel anything.
Can I run Plain and EzyConn at the same time?
Yes, and you should. They are separate systems with separate inboxes, so nothing stops you keeping Plain for your logged-in product support while EzyConn answers the public marketing site and docs. The EzyConn free plan is $0 forever with 1 agent seat plus the owner and 500 messages a month, so a side-by-side trial costs you nothing but attention.
What happens to my conversation history when I leave Plain?
Export it before you cancel, while your account is still active and paid. Ask for every conversation with the customer email, timestamps, message text, assignee and final status, in CSV or JSON. Store that file somewhere durable that is not the vendor. Old history does not need to be imported anywhere for EzyConn to work, but it is the one asset you cannot rebuild later if you lose it.
Is EzyConn cheaper than Plain?
Plain is sold per seat per month and does not publish its rates on a public pricing page, so compare against your own invoice rather than a number you read somewhere. What is fixed on the EzyConn side is that the price is per workspace, not per person: there is a free plan at $0 forever, Starter at $25 a month with 3 agent seats and Professional at $95 a month with 10, with 20% off on annual billing.
Test it alongside what you already run
1 agent seat plus the owner, 500 messages a month, one chatbot, free forever. Put it on one page for two weeks and let your own traffic decide.
Start freeCompetitor details were last checked in July 2026. Plain publishes no per-seat figure, so none is quoted here. Confirm current terms with the vendor before deciding.