Side-by-side
Olark's strengths
- Accessibility leadership: they were among the first to ship a fully WCAG-conformant widget.
- Long-running stability and a clean UX.
- Decent reporting and CSAT capture.
Where EzyConn extends past Olark
- AI is multi-model, not single-vendor.
- Replies from Slack, with chats posted to Microsoft Teams (where many remote teams live).
- Free plan retains AI; Olark's free is human-only.
- Better workflow automation and decision-tree builder.
What EzyConn adds for Olark teams
EzyConn answers from your own website pages and uploaded documents and shows the source, and it takes name and email (phone optional) on a pre-chat form before the conversation starts.
When EzyConn wins
You want AI deflection that materially reduces tickets, your operators live in Teams or Slack, and you want a single bill.
Migrating from Olark
The switch is light. Export your transcripts and contact list from Olark, point EzyConn at your existing help center and docs, and let it index them so the AI can answer from day one. Run both side by side for a week, keep Olark on live chat while EzyConn learns your content, then move the widget over. Transcript and contact import are handled in onboarding. For the setup itself, our website AI chatbot guide covers each step.
Accessibility, in practice
Olark earned its reputation on accessibility, and that is a real thing to protect. EzyConn ships WCAG 2.2 AA out of the box: keyboard navigation, screen-reader labelling, focus management, and adjustable contrast. Where it pulls ahead is dynamic content, the streaming AI responses and live updates that older widgets were never designed around. If accessibility is a hard requirement, both tools clear the bar; EzyConn just clears it while adding AI on top.
A quick cost example
Picture a 3-agent support team. On Olark you pay roughly $29 per agent per month and still bolt on Olark AI to get real deflection. EzyConn Professional is a flat $95 a month with multi-model AI included, replies from Slack, and your branding on the widget. For a small team weighing the numbers, our AI chatbot for small business guide walks through the trade-offs.
Frequently asked questions
Is EzyConn as accessible as Olark?
Yes. EzyConn ships WCAG 2.2 AA out of the box and goes further on the dynamic-content patterns common in modern apps, like streaming AI replies.
Does EzyConn support migration from Olark?
Yes: transcript and contact import are handled in onboarding, and you can run both tools in parallel while you compare.
Is the AI included?
Yes. Multi-model AI (GPT-4o and Claude) is in every plan, including the free 2-seat tier. Olark treats AI as a paid add-on.
Does EzyConn work with Microsoft Teams and Slack?
Yes. Operators can answer from Slack, and chats can also be posted to a Microsoft Teams channel.
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