The Intercom alternative with flat, honest pricing
EzyConn gives you the AI agent, live chat, and shared inbox you rely on today, with no per-seat fees, no per-resolution fees, and a free forever plan to start on.
No credit card required • Free plan with AI included • Setup in about 5 minutes
Why teams are re-evaluating Intercom in 2026
Intercom built a genuinely good product, and for years the main complaint was simply the bill. In 2026 there is a second reason teams are looking around, and it comes from Intercom itself.
Salesforce is acquiring Fin
On June 15, 2026, Intercom announced on its own blog that Salesforce had signed a definitive agreement to acquire Fin, Intercom's AI agent business. Acquisitions are normal in software, and Salesforce is a capable owner, but they create real uncertainty for customers: pricing can change, roadmaps get reprioritized, and the product you bought becomes one line in a much larger portfolio. If Fin is the reason you pay for Intercom, it is fair to ask what Fin looks like inside Salesforce.
Costs stack in two directions
Intercom charges per seat: $39, $99, or $139 per person per month on monthly billing ($29, $85, and $132 on annual). Then Fin bills $0.99 for every resolution on top of that. Your invoice grows once when you hire and again every time the AI does its job well. Budgeting means guessing how many questions your customers will ask next month.
There is no free plan
Intercom offers a 14-day trial, and after that every seat is paid. There is no free tier to evaluate the product properly over a real support cycle, and no way to keep a small presence running at zero cost while your team grows into the tool. For early-stage teams, the floor is simply too high.
The cost math for a 10-person team
Here is the same worked example we use on our comparison page, with Intercom's cheapest tier and monthly billing.
per month on Intercom
10 seats on Essential at $39 each, before Fin adds $0.99 per resolution
per month on EzyConn Unlimited
Flat rate for the whole team, AI conversations included, no extra meters
saved per year
Before counting a single per-resolution fee you would have paid Fin
And the resolution meter is not small: at $0.99 each, a month where Fin resolves 500 conversations adds another $495. Want the full feature-by-feature table? See EzyConn vs Intercom or our pricing page.
What you keep, what you gain
Switching tools is only worth it if nothing important breaks. The core support stack you use in Intercom exists in EzyConn, and a few things you have been paying extra for come standard.
What you keep
AI agent
An AI chatbot that answers from your website, help docs, and PDFs, and hands off to a human when it should.
Live chat
A fast website widget your customers already know how to use, with proactive messages and file sharing.
Shared inbox
Every conversation from every channel in one queue, with assignment, notes, and collision detection.
Automation
Routing rules, decision trees, and triggers that move conversations to the right person automatically.
Analytics
Resolution rates, response times, busiest hours, and AI performance in a dashboard your team will actually read.
What you gain
Native Teams, Slack, Zoom, and Google Chat
Agents reply to customers directly from the collaboration tool they already have open. Intercom treats these as notification channels; EzyConn treats them as the helpdesk.
No vendor branding on the free plan
The widget looks like your product from day one, even on Basic. No paid tier required to remove someone else’s logo from your chat.
Multi-model AI (GPT-4o + Claude)
Fin locks you into one proprietary model. EzyConn runs on GPT-4o and Claude, so your answers are not tied to a single vendor’s roadmap.
Flat, predictable pricing
Unlimited is $95/mo whether you have 5 agents or 50, and whether the AI resolves 100 conversations or 10,000. Your invoice never punishes growth.
Channels covered: website widget, WhatsApp, Microsoft Teams, Slack, Zoom, and Google Chat, all landing in one shared inbox. Security posture: SOC 2-ready, audits in progress.
When Intercom is still the better fit
An honest answer matters more here than a conversion. If you are a large enterprise that depends on Intercom's app marketplace, product tours, email campaigns, and a decade of platform maturity, Intercom remains a strong product, and the Salesforce deal may even strengthen its enterprise story over time. EzyConn is built for teams that want the core support stack, meaning an AI agent, live chat, and a shared inbox, at a flat and predictable price, not for teams that need hundreds of marketplace apps wired into one suite.
Moving off Intercom in three steps
Migration is the part everyone dreads, so we made it the part we help with most. You do not have to cut over in one day, and you do not have to do it alone.
Step 1
Import your data
EzyConn supports data import from major platforms. Bring over contacts, knowledge base content, and conversation history, and our team provides guided migration help so nothing is lost in the move.
Step 2
Point the AI at your content
Give EzyConn your website URL and help docs. The AI trains on your existing content in minutes, so it answers customer questions the way your documentation does, with no prompt engineering required.
Step 3
Go live
Paste one widget snippet on your site and connect Microsoft Teams or Slack so agents can reply where they already work. Chat setup typically takes under 30 minutes; run EzyConn alongside Intercom until you are confident, then switch off the old widget.
Intercom alternative FAQ
Is Intercom being acquired?
Salesforce signed a definitive agreement to acquire Fin, Intercom’s AI agent business. Intercom announced the deal on its own blog on June 15, 2026. That does not mean Intercom is shutting down, but acquisitions do create pricing and roadmap uncertainty, especially if Fin is the main reason you pay for the platform.
How much does Intercom actually cost for 10 people?
On monthly billing, Intercom Essential is $39 per seat, so 10 seats cost $390 per month before AI fees (annual billing brings it to $29 per seat, or $290 per month). Fin then adds $0.99 per resolution on top, so a month where the AI resolves 500 conversations adds another $495. EzyConn Unlimited is $95 per month flat for the whole team, AI included.
Can I import my data from Intercom?
Yes. EzyConn supports data import from major platforms, including contacts, knowledge base content, and conversation history, and our team provides guided migration help. Most teams complete the chat setup itself in under 30 minutes.
What does EzyConn’s free plan include?
The Basic plan is free forever and includes 2 seats and 100 AI conversations per month with no vendor branding on the widget. No credit card is required. When you outgrow it, Pro is $25/mo and Unlimited is $95/mo flat, with no per-agent fees and no per-resolution fees.
What are the tradeoffs of choosing EzyConn over Intercom?
Intercom is a larger, more mature platform with a big app marketplace, product tours, and email marketing features that EzyConn does not try to replicate. EzyConn focuses on the core support stack: AI chatbot, live chat, and shared inbox, with native Microsoft Teams, Slack, Zoom, and Google Chat replies. If you need the full Intercom suite, it may still be the better fit. If you need excellent support chat at a flat, predictable price, EzyConn is the simpler choice.
Leave the meters behind
Start on the free Basic plan today, import your Intercom data with guided help, and know exactly what next month's invoice says.