For property management companies
Answer the tenant, the applicant and the owner
EzyConn answers tenants, applicants and landlords from your pages on listings, fees and policies. It books viewings and owner calls into your calendar, and hands repairs and complaints to your team.
- Answers from your own pages
- Books viewings and owner calls
- Repairs go to your team
A worked example: a customer asks “Is the 2 bed on Park Lane still available, and do you accept pets?” The agent answers from 22 Park Lane and Pet policy and books it. Booked: Thursday 16:00, viewing at 22 Park Lane.
Worked exampleKeystone Property Management and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- Every evening
Applicants for every unit
Each listing brings the same questions. It answers them from the listing page and books the viewing.
- Repairs
Tenants with a problem
Repair requests need your team. It takes the details and hands the chat over.
- Owners
Landlords looking for a manager
Fees, services and how you handle arrears. It answers from your pages and books the call.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“What are your management fees?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books viewings and owner calls
“Can I see the flat this week?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I own three flats and want a manager.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in your team
“My boiler has stopped working.”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Repairs reach your maintenance team
When a question needs judgement, it offers your team, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleKeystone Property Management and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside real estate
12 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #7Real estate agenciesBuyer and renter qualification, viewing bookingLeads · Books · Hands overRead
- #41Property management companiesTenant questions and maintenance requests to a personAnswers · Hands over
- #70Construction companiesProject enquiries and site visit bookingLeads · Books · Hands overRead
- #71Home buildersBuyer leads and show home viewingsLeads · Books
- #72Coworking spacesTour booking and membership questionsBooks · AnswersRead
- #95Home inspectorsInspection bookingBooks · Answers
- #96SurveyorsQuote requestsLeads · Hands over
- #97Letting agentsViewing booking and tenant questionsBooks · Answers · Hands over
- #98Student housingViewing booking and room questionsBooks · Answers
- #99Commercial real estateEnquiry qualificationLeads · Hands over
- #100Real estate developersBuyer leads and launch questionsLeads · Answers
- #101Storage facilitiesUnit questions and enquiriesAnswers · Hands over
FAQ
Questions property managers ask before they switch it on
Answered from the product, not a brochure.
Can it log repair requests?
It takes the details and hands the chat to your team.
Can it book viewings?
Yes, as appointments with a length in the Google or Microsoft 365 calendar you connect.
Can conversations go to our property management software?
Yes, through Zapier or a signed webhook.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Answer every applicant and keep your team on repairs
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.