For personal injury lawyers
The accident happened tonight. Answer before morning.
EzyConn answers injured people from your pages on case types, fees and process. It takes the facts of the accident in their own words, books a free consultation into your calendar, and hands every case question to a lawyer.
- Answers from your own pages
- Books free consultations
- Case questions go to a lawyer
A worked example: a customer asks “I was rear-ended this afternoon and my neck hurts. Do I have a case?” The agent answers from Car accidents and No win, no fee and books it. Booked: tomorrow 10:00, free consultation.
Worked exampleHale and Morris Injury Lawyers and the chat are invented to show the flow. The agent answers only from what you publish.
Where it helps
Where enquiries go missing, and what it costs
The moments a person cannot always be there for, and the questions that arrive before anyone is in.
- The same evening
After the accident
People look for a lawyer within hours of an accident. The firm that answers first is the firm they call.
- Three tabs open
Every firm advertises
Visitors open three firms side by side. An answer in the chat keeps them on yours.
- Before intake
The facts, in their words
It takes what happened, when and where, so your intake call starts with the facts.
What it does
Four jobs, done in your words and your diary
It answers from what you publish, books into your calendar, takes the details that matter, and brings in a person when it should.
Answers from your pages
“Do you work on a contingency fee?”
From your website, service pages and the documents you upload, with the source shown. Where your content is silent, it offers a person.
Books free consultations
“Can I talk to someone tomorrow?”
It offers open times, books one, and the booking lands in the Google or Microsoft 365 calendar you connect.
Takes the details first
“I slipped in a supermarket last week.”
Name and email before the chat starts, phone if you ask for it, and what they need in their own words, all in one conversation.
Brings in a lawyer
“The insurer offered me a settlement. Should I take it?”
It offers your team and, on a yes, assigns the chat by your rule. Your team replies from the inbox or from Slack.
When a person is needed
Case questions go to a lawyer
When a question needs judgement, it offers a lawyer, who picks up the same chat with everything already said.
It offers, they choose
When your content does not cover a question, or the visitor asks for a person, it offers your team. Nobody is handed over without saying yes.
Someone is assigned and told
By the rule you pick (round robin, least busy, most recently active, or by hand). The agent stops replying while a person holds it.
Reply from the inbox or Slack
The reply lands in the chat the visitor is already in, on whichever channel they wrote.
Hand it back in one click
With everything your colleague said still in the thread.
Worked exampleHale and Morris Injury Lawyers and the people are invented, and the agent’s wording varies with your content. The hold message (“Thanks, I’m connecting you to a support specialist now”) is EzyConn’s own.
Inside legal
4 industries in this group, ranked
Each with what EzyConn does for it and how much of it they would use. Where we have a guide, it is linked.
- #5Law firmsCase intake and consultation bookingLeads · Books · Hands overRead
- #25Personal injury lawyersCase intake out of hours and consultation bookingLeads · Books · Hands over
- #26Immigration lawyers and consultantsEligibility questions and consultation bookingLeads · Books · Hands overRead
- #81Notaries and legal servicesAppointment booking and document questionsBooks · Answers
FAQ
Questions personal injury lawyers ask before they switch it on
Answered from the product, not a brochure.
Who tells someone whether they have a case?
A lawyer. It answers from your pages and offers a lawyer for anything about a specific case.
Can it book free consultations?
Yes, into the Google or Microsoft 365 calendar you connect.
Can it answer calls at night?
Yes, on your own Twilio number, from the same content as the chat.
What happens when nobody is free?
The visitor sees “All our agents are currently busy. We’ll notify you shortly.” and the conversation waits in your inbox for the first person who is.
Start free
Answer the injured caller before the next firm does
Point it at your website, connect your calendar and choose who takes the hand-over.
Free plan, no card.