ComparisonsComparisons and alternatives
EzyConn vs SiteGPT: Which One Fits How Your Team Works?
Both products will read your website and answer customers by this afternoon. They disagree about what happens next, and about how many of your colleagues are allowed to be in the room.
The short answer
EzyConn is the better operations platform. It costs nothing to start, covers 11 people on Professional at $95 a month, brings WhatsApp and phone into the same inbox, and lets the AI actually complete a booking rather than describe one.
There is a moment in most SiteGPT trials where somebody asks a reasonable question: where do the conversations the bot cannot handle actually go? The answer is that they go somewhere else. SiteGPT escalates into Zendesk, Crisp or Slack, and it is upfront about that. It was designed as the intelligent layer on top of a support stack you already own, not as a replacement for it.
That single design decision explains almost every difference in this comparison, including the pricing. It also means the two products are not really competing for the same buyer, however similar the category label looks from outside.
What SiteGPT actually does
SiteGPT builds a chatbot trained on your material and puts it on your marketing site or help centre. The ingestion is the strongest part of the product. It takes website URLs and sitemaps, YouTube videos, playlists and whole channels, raw text, and file uploads in CSV, TXT, PDF, DOCX, PPTX and MD. It connects to Notion, Google Drive, Dropbox, OneDrive, Box and GitHub. Then it retrains on a monthly, weekly or daily schedule depending on your plan.
Anyone who has watched a chatbot slowly drift out of date because nobody uploaded the PDF again will recognise why that scheduling matters. It is unglamorous and genuinely valuable.
The analytics follow the same instinct. Daily engagement trends, funnel analysis, weekly email digests, topic grouping across conversations, and a list of questions the bot could not answer. That last report is useful for a documentation team, because it turns support volume into a content backlog. It supports 95 or more languages, captures visitor details as leads, and publishes SOC 2 Type II, GDPR and HIPAA compliance.
What EzyConn actually does
EzyConn starts from the assumption that people, not just documents, are part of answering customers. The AI replies from your content, and when it cannot, the conversation lands in a shared inbox with the full history attached.
The part worth pausing on is where that inbox can live. Staff can answer website chat from inside Microsoft Teams, Slack. For a clinic receptionist or a workshop manager who is not going to open a support console between jobs, that is the difference between a tool being used and a tool being abandoned in week three.
The AI is also allowed to do things, within limits you set. It can check availability across several staff members, book, move a booking and release the slot it freed, and send a reminder the day before. It can be permitted to refund under a threshold and blocked from cancelling a subscription outright. Channels beyond the website include WhatsApp, Telegram, email, Slack, Microsoft Teams and Zoom, and it answers the phone using the same knowledge and the same permitted actions rather than a separate voice script.
Side by side
The pricing, read properly
SiteGPT has no free plan. There is a 7 day trial and it wants a card. Paid plans are Starter at $59 a month for one chatbot, 4,000 messages, 1,000 pages and a single team member. Growth is $129 for two chatbots, 10,000 messages, 10,000 pages and four team members. Scale is $429 for three chatbots, 40,000 messages, 50,000 pages and ten team members. Annual billing brings those to roughly $39, $79 and $259 a month. Removing SiteGPT branding is $39 a month, and another 5,000 messages is also $39 a month.
One honest caveat that a lot of comparison pages skip: the message allowance moves with the model you pick, because a heavier model costs SiteGPT more per answer. Your effective volume therefore depends on a setting, not only on the plan.
EzyConn is free at $0 for 500 messages a month and 2 people. Starter at $25 a month brings 5,000 messages, 4 people, Workflows and AI Actions. Professional at $95 a month brings 25,000 messages, 11 people, AI Email and the EzyConn badge removed, and Enterprise is by agreement. Full detail sits on the pricing page.
Here is the fair reading. On volume alone the two entry plans sit in the same range: 4,000 SiteGPT messages against 5,000 EzyConn messages, though the SiteGPT allowance moves with the model you pick. The real separation is headcount. SiteGPT prices by team member and EzyConn by workspace. A five person team pays $129 on one and $95 on the other, and a ten person team pays $429 against the same $95. Our guide to AI chatbot pricing models works through why per seat and per conversation billing diverge so sharply as teams grow.
Three situations, and what each one does
A customer asks whether you cover their postcode, then wants to book. SiteGPT answers the coverage question well if the answer exists in your content, then points the customer at a contact route. EzyConn answers it and continues, checking availability and confirming the appointment in the same conversation. This is the clearest capability gap in the comparison, and it only matters if bookings are your business.
A developer asks something answered only in a GitHub README. SiteGPT connects to GitHub directly and keeps that source refreshed on a schedule.
A complaint arrives at 8pm and needs a person tonight. SiteGPT raises it in Zendesk, Crisp or Slack, which works perfectly well if somebody is watching those. EzyConn can put it in the Teams channel the duty manager already has open on their phone, and they can reply from there. Both escalate. They differ on how much the escalation depends on a tool you bought separately.
An honest assessment of both
Where EzyConn is stronger
- A free plan that is genuinely usable, with 500 messages, 1,000 AI credits and 2 people. SiteGPT has no free tier at all.
- 11 people on Professional at $95 a month. This is the single largest cost difference for any team above four people.
- Badge removal included in Professional rather than sold as an add on. SiteGPT charges $39 a month, which is $468 a year.
- Channels. WhatsApp, Telegram, email, Slack, Teams and Zoom all feed one inbox.
- Actions. Booking, rescheduling and bounded refunds complete the task instead of describing it.
- Answering from inside Teams or Slack, which suits teams without dedicated support staff.
Who should choose which
Five or more people share the answering
EzyConnSiteGPT counts team members per plan, so a fifth person means Growth at $129 and an eleventh means Scale at $429. EzyConn Professional covers 11 people at $95.
Customers message you on WhatsApp as often as on the website
EzyConnWhatsApp is a first class channel feeding the same inbox. SiteGPT does not verify them as customer messaging channels.
You want the AI to book and move appointments, not just answer
EzyConnAvailability checks, booking, moving a booking and releasing the old slot are what the action layer is built for. SiteGPT is a question answering product.
Frequently asked questions
What is the main difference between EzyConn and SiteGPT?
SiteGPT is built to answer questions from your content and then hand the hard ones to whatever help desk you already run, usually Zendesk or Crisp. EzyConn is built to answer and then keep the conversation, with its own inbox, 11 people on Professional at $95 a month, and the option for staff to reply from inside Microsoft Teams or Slack.
Does SiteGPT have a free plan?
No. SiteGPT offers a 7 day free trial on its self serve plans and asks for a card up front. Paid plans start at $59 per month. EzyConn has a free forever plan with 500 messages per month, for 2 people.
Which is cheaper, EzyConn or SiteGPT?
EzyConn, at both ends. SiteGPT Starter is $59 for 4,000 messages and one team member, and EzyConn Starter is $25 for 5,000 messages and 4 people. The bigger difference is people. A team of five needs SiteGPT Growth at $129, while EzyConn Professional covers 11 people at $95.
Is EzyConn a good SiteGPT alternative?
For support teams with several people answering, for businesses whose customers use WhatsApp, and for anyone who wants booking and rescheduling handled inside the chat, yes.
Can SiteGPT hand a conversation to a human?
Yes, but through another product. SiteGPT escalates to human agents and integrates natively with Zendesk, Crisp and Slack, so the ticket and the reply happen in the tool you already pay for. It does not present itself as the place your agents work all day.
Which is better for appointment booking?
EzyConn. It checks availability across staff, books, moves an existing booking, releases the freed slot and schedules a reminder inside the conversation. SiteGPT does not publish an appointment or availability capability.
Do both remove vendor branding?
Yes, priced differently. SiteGPT charges $39 per month as an add on, which is $468 a year on top of the plan. On EzyConn, removing the EzyConn badge comes with the Professional plan, with no separate add on fee.
The verdict
SiteGPT is a well built knowledge product with a clear philosophy: be the smartest possible front door and let your existing help desk be the house.
EzyConn is for the business that does not have that house. No help desk, several people sharing the answering, customers arriving on WhatsApp and by phone as often as through the website, and an outcome that is usually a booking rather than an explanation. In that setting the seat policy and the action layer matter more than connector breadth, and the free tier means you can test the claim before spending anything.
Put plainly: buy EzyConn if your problem is that your team cannot keep up. If you are still building a shortlist, the comparison hub covers the rest of the category, and our guide to the best AI chatbot platforms of 2026 maps where both sit among a dozen alternatives.
Test it on your own traffic
EzyConn is free forever for 500 messages a month, for two people. No card, and nothing to cancel.
Start freePricing and capability details for EzyConn and SiteGPT were checked against each vendor's published pages in August 2026. Both products ship frequently, so confirm current figures before you buy.