Support customers
via SMS.
Send and receive text messages directly from your helpdesk. Automate replies and keep customers updated on the go.
Why SMS support still beats every other channel for reach
Nobody leaves a text unread for long. Email sits in a crowded inbox, and a website chat widget only works while the visitor is still on your site. A text message lands on the one screen people check dozens of times a day. For appointment reminders, order updates, and quick support questions, SMS is still the channel with the least friction between your team and your customer.
We built SMS into EzyConn because so many conversations don't end when the browser tab closes. Someone starts a chat on your pricing page at lunch, then wants to follow up from the bus at 6pm. With SMS in the same inbox, that follow-up lands in the same thread, with the same context, in front of the same agent.
And your team doesn't need one more app to check. Texts arrive in the EzyConn shared inbox and can be answered from the tools your team already lives in: Microsoft Teams, Slack, Zoom, or Google Chat.
How SMS support works in EzyConn
Three steps from signup to your first customer text.
Connect a number
Link a business phone number to your EzyConn workspace. No hardware, no phone tree.
Set up AI replies
Train the AI on your docs and FAQs so common questions get answered in seconds, day or night.
Reply anywhere
Your team answers from the shared inbox or straight from Teams, Slack, Zoom, or Google Chat.
Everything a support team needs to run SMS well
Built for teams, not for a support number living on somebody's personal phone.
Shared SMS inbox
Every text lands in one place your whole team can see. When Priya is out, Marcus picks up her threads without asking for a handover doc.
AI auto-replies
GPT-4o and Claude answer routine questions instantly, then hand the thread to a human the moment a conversation needs judgment.
Full conversation history
See what a customer asked last month before you reply to what they asked today. Context stays with the thread, not with the agent.
Order and appointment updates
Send status updates and reminders that people actually read, instead of hoping they check email before showing up.
50+ languages
The AI detects the customer's language and replies in it, from Spanish to Japanese, without you staffing for each one.
Works with your other channels
SMS, website chat, and WhatsApp share one inbox, so a customer can switch channels and your team never loses the plot.
An AI chatbot that texts like a person
Behind the number sits the same multi-model AI that powers the rest of EzyConn: GPT-4o and Claude, trained on your help docs, product pages, and past conversations. It keeps answers short (this is texting, after all), asks a clarifying question when it needs one, and hands off to your team the moment a conversation gets complicated.
That handoff matters. An AI that answers "Where's my order?" at 11pm is useful. An AI that tries to handle "You charged me twice and I want a refund" is a liability. EzyConn's bot knows the difference, resolves the first kind on its own, and flags the second kind for a human with the full thread attached.
The free plan includes 100 AI conversations a month, so you can watch it handle real customer texts before you pay anything.
Simple pricing, free to start
The free plan gives you 2 seats and 100 AI conversations a month, with no EzyConn branding on your widget. When you outgrow it, Pro is $25/mo and Unlimited is $95/mo. Compare that with tools that charge per seat and meter AI by the dollar, and the math gets easy.
See the full pricing breakdownSMS support questions we hear a lot
Does my team need another app to answer texts?
No. Texts show up in the EzyConn shared inbox, and agents can reply from Microsoft Teams, Slack, Zoom, or Google Chat if that's where they already work. Nobody has to keep a separate dashboard open all day.
Can AI answer SMS messages automatically?
Yes. Train it on your website, help docs, and FAQs, and it handles routine questions on its own. It runs on GPT-4o and Claude, keeps replies text-message short, and passes the thread to a human when it gets stuck.
Do customers need to install anything?
No, and that's the point of SMS. They text your number from the messaging app already on their phone. No downloads, no accounts, no app store detour.
Can I use SMS together with website chat and WhatsApp?
Yes, and most teams do. SMS, web chat, and WhatsApp conversations land in the same inbox, so an agent sees the whole history no matter which channel the customer picked that day.
What should I know about SMS compliance?
Get opt-in before you text anyone. Rules like TCPA in the US are strict about unsolicited messages, so collect consent at checkout or signup and honor STOP requests. It's a small setup step that saves real headaches later.
How much does SMS support cost?
EzyConn's free plan covers 2 seats and 100 AI conversations a month. Paid plans are $25/mo for Starter and $95/mo for Growth. Full details are on the pricing page.
Put your support line in their pocket
Free plan includes 2 seats and 100 AI conversations a month. No credit card required.
Start Texting